Bullshits lah! Maxis guy is also contractor, don't be conned!

Landed property maybe two per day for TM guy, high rise at least 10 a day!

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Added on July 12, 2012, 11:26 pmNot that lah, almost all the TM contractor forced to do maxis installation. They refuse to do maxis installation because always got problem especially VoIP phone.

Whereas if they do unifi, everything under their control, easier to fix.

If they do for maxis, they cannot go off until maxis guy sign the form for them.

This post has been edited by danieltay: Jul 12 2012, 11:26 PM

Can solve meh? Maxis guy coming tomorrow, but I don't think it can be solved... Will update u guys

By the way, r u landed or high rise?

This post has been edited by danieltay: Jul 12 2012, 11:40 PM

Mine high rise too... I suspect it could be telephone line!

very good quote... agreed!

basically we're guinea pig... that's why we get cheap price

they make money while doing some experiments

This post has been edited by danieltay: Jul 13 2012, 02:01 AM

reporting back on the xDSL linestate down issue

the maxis guy came in and swapped the old router with a new one... saying the one i've is an old one, problematic version... he told me basically that happened due to software auto reboot(although there is no physical reboot)

it's only an hour so i am not sure if it's ok... but so far there is no xDSL linestate down in the event log

i ping -t 8.8.8.8 and there is a few downtimes... but no xDSL linestate down in the event log... i do a test by surfing aggressively, opening a few new tabs in chrome and there is no hang(previously it'll hang when there is downtime)... but i notice it's a bit slower in generating the page... maybe this is how the new firmware in the router works... slow it down when there is burden to avoid the disconnection message

but one thing i am sure is this new router is generating a lot of heat... i am starting to worry now... the heat generated in an hour by the new router is now surpassing the heat generated on my old router in 15 hours

perhaps the router has frequent disconnection issue but not generating excessive heat... the new router has no frequent disconnection issue but generating excessive heat

my guess is maxis is giving you the one that generating low heat, and will swap to the one that overheat fast when you notice the xDSL linestate down... i am sure they know the issue, just keep quiet... now i just hope the new router will not overheat and auto restart physically

i'll report back if the new router working fine past midnite today... if it's ok by then, i guess the new router solved the xDSL linestate down issue

This post has been edited by danieltay: Jul 13 2012, 11:51 AM

ironically someone using custom router also experience the xDSL linestate down issue... mentioned in this thread

honestly i do not think i need a new router as i am not a massive downloader, i don't do torrent, play dota, etc

furthermore, i off my equipment after midnight... as long as it could last about 15 hours or so, ok lah... no need to be 24/7x365... work 15 hours, rest 10 hours... haha, machine also need rest ma

i oso dun know wo... but i saw a yellow sticker underneath my new router with 8.4.3.U(BX) on it... maybe this is the firmware version... you checkand see your router got or not... if got, what is the number... if there is differences, i think most probably firmware version lo

pls let us know what is the number on yellow sticker underneath your router... maybe you guys dun have because i dun notice this sticker on my old router

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Added on July 13, 2012, 12:16 pmwah, my new one same version as yours wo.... 8.4.3.U

any problem on your new firmware? pls let us know... so we can take precaution

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Added on July 13, 2012, 12:18 pmwhat custom router are you using? share pls

This post has been edited by danieltay: Jul 13 2012, 12:18 PM

so where you the custom firmware?

oh ok, tq... anyone using ASUS-RT-N13U-B1? performance report pls

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Added on July 13, 2012, 12:46 pmhow about your voip phone? you still need to hook up to the thomson router right?

This post has been edited by danieltay: Jul 13 2012, 12:46 PM

wah, lately so many complaint about maxis guys

the maxis guy who came to my house said the installation for maxis guy will increase from 2 a day to 5 a day... i guess this could be the cause of latenees

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Added on July 13, 2012, 2:55 pmmine one ok thus far... could it be 8.4.3.U(BX)... do you have BX at the back on the firmware version?

This post has been edited by danieltay: Jul 13 2012, 02:55 PM

oh like that ah... you very clever leh... i never know if a company outsource the onsite installation and maintenance to other companies(non-related/non subsidiaries), it is not called contractor

but i dun know why those ppl under tm is called contractor in the same cirsumstances... perhaps u got new term for it

seem like now onwards the maxis guy no longer can be punctual... they are crammed with 5 installations per day... as bad as the tm guy now

wrong statement... tm contractor must wait until everything is up, especially voip... mine the tm modem got problem, voip cannot connect... nasib baik the maxis guy is v.experience, know it's the tm problem and refuse to sign the form to let the tm guy go... if not, kaput lah my installation

somemore tm guy very rude, insist it's not their problem, keep giving excuses and trying to leave so they can go for 5 more installation.. imagine the time is already 4pm!

i've waited the tm guy for more than 1 hour... never say sorry... some more got problem wanna rush, dun care

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Added on July 13, 2012, 6:46 pmmine no more... but i suspect the firmware upgrade is just to do away with the reporting... because sometimes hang also but not in the event log

seems like we've to live with it as long as we're using this thomson shits!

this maxis very clever, not reporting in the event log so no one making noise.... because when i do ping still got downtime leh

This post has been edited by danieltay: Jul 13 2012, 06:49 PM

same as mine lo... to view, go to Thomson Gateway > Information

my Boot Loader Version: 1.1.3

how about yours?

your event logs showing the xDSL linestate down ah?

mine not showing, in fact will the event logs auto delete the recorded connections activity... not sure if this is done on purpose

Yes, exactly the same... But not sure why mine is not displaying the xDSL linestate down

Can you check on the Thomson Gateway -> Configuration

Is your Web Browsing Interception set as Automatic or Enabled?

Mine is Automatic too... That is used to record Internet connectivity... I was thinking why yours is showing whereas mine is not... Perhaps there is setting to prevent Internet connectivity record... Because I can feel it sometimes do hang while browsing, and if I ping -t 8.8.8.8 there is request time out

Better not, it is meant for reporting purposes only, will not affect the connection.

Mine is automatic as well.

Live with it lah... Minor hiccups!

Haha... What to do!

for highrise, if you use telephone line, tm guy needs 5 minutes to setup port, then another 5 minutes to setup modem... maxis guy takes another 5 minutes to setup thomson router... roughly 20 minutes if no problem... most likely you would have problem with the voip which is not up

but for some highrise, they do pull fibre cable into the house, then time taken is as long as the landed one

for highrise, the 20 minutes is setting up time, but waiting time for tm guy to arrive could be more than 1 hours.... why? because they have at least 10 intsallation per day(up to 30 per day at times)

for landed tm guy is normally on-time because they can only do 2 or so installation per day... but their commissions per installation is 3x more than the highrise

This post has been edited by danieltay: Jul 14 2012, 12:57 PM

anyone know what is this message for:
"LOGIN wireless station [a0:88:b4:d6:ea:28] can't get authorized."

I got tons of it under the event logs System

I suspect it's the xDSL linestate down now being masked as the above message under the System instead of the Connections.