OK, let's see...

1. On your browser, go to 192.168.1.254
2. On the main page, you'll see a section "Broadband Connection"
3. Click on eInternet.
4. Under the Maxis Logo, click "details"

Can you screenshot this page and paste it here? blackout your PPP username (so that no one can misuse it.... )

ok...you notice that "uptime"? I notice that if I disconnect my internet, or pull out the DSL line from tm modem and reconnect after a few minutes, that uptime value resets.In your screenshot , your PPP has been connected for 4hr 51min. So, it's not the DSL line went up and down every few minutes. If it did, that uptime should have reset.

Next...

1. Are you facing a browsing problem? Or you are downloading something and suddenly the download speed become 0?
2. Are you on WiFi? As you know from the thread, a lot of user facing WiFi problem.... if you on WiFi, when you face the problem, did you try to connect using LAN cable and see if it helps?

Based on my setup at home, I suggest you to try this when problem happen.

1. If you are on WiFi, change WiFi channel to 13.
2. Fix the DNS setting on your PC. Try google DNS (8.8.8.8), I notice I have sometimes browsing issue using Maxis DNS.

yeap, dns on your PC to 8.8.8.8. Hopefully, the problem is something like I experienced before, then this change could help.

another thing to try is, when it goes down....try to ping 8.8.8.8 from your PC... if you can't browse, but ping is OK, that is also a good indicator that something wrong with domain name resolution.

another thing to try is, when it goes down....try to ping 8.8.8.8 from your PC... if you can't browse, but ping is OK, that is also a good indicator that something wrong with domain name resolution.

But your connection is ok? This not ip conflict. that looks like another maxis vlan service for management i think. Not related to ppp.

But your connection is ok? This not ip conflict. that looks like another maxis vlan service for management i think. Not related to ppp.

If you want to get sure either you are connected to the internet or not,
try run ping continuously to the internet (ie. to Google DNS IP addres as shown in screenshot below),
you will see "Request timed out" during your internet disconnected.

Internet is connected:


Internet has been disconnected:

I think you should still see xDSL error even by changing DNS. Try pisanq's suggestion to confirm
Internet connection

I think you should still see xDSL error even by changing DNS. Try pisanq's suggestion to confirm
Internet connection

thanks for the info....in case we too faced disconnection issue, then a firmware upgrade is needed.

TS, maybe can update this symptom and info from danieltay on the first post

show ping 8.8.8.8 -t
if it really disconnect even for a few second it will show 

If you stream youtube, you would not notice it because the speed is fast enough to buffer the 20 to 30 seconds downtime. Also if you are reading a stationary web page, you don't feel it too. But if you jump from pages to pages, you will notice the short DC. 
I have plenty of "xDSL linestate down" in my log too, sometimes when I click on LYN thread link from another page, my firefox browser occasionally needs more than 10 sec to load up the page, sometime I have to refresh the loading. However in most instances, the browser can load a LYN page instantly within half second.

Is there no other router that can be used?
Does the majority of the people here face the same problem? DC's...

I don't know. I got accepted under under the RM118 promotion.
Installation later this month.
I still can cancel it.
So for the next few days I'm going to keep a close eye on this thread.

I don't want to have the same problem as DanielTay.
After 4 hours already problem.

Will everything be better if they give us a new improved router?
Because it seems that the only problem is the router.

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Added on July 11, 2012, 9:14 pm

Im really sorry to hear this problem.
What did Maxis say about your problem?
How will they solve it?

I'm trying to see if many more people face the same problem as you.

thomson router?? it's on tong sampah d... 

ya! website will not load, have to click refresh only it will show up!

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Added on July 12, 2012, 12:42 am
ya, i am using custom router, and using DSL. disconnected twice in 5 minutes just now!

because i called past midnite..the technician ald sleeping..
so need to wait after i finish work around 7..
the time taken actually takes abt 10mins..
a simple reset at maxis site, n switch off both devices for 15secs..
n reboot..
since it happened between thurs & friday..need to wait after working hours..
if not sure fast 1

not long..within 3mins answered ald..
n a technician call me 30mins after that coz he's engaged with a call.
called..the CS double check with home dept n said activated the moment VOIP activated..
pro-rated of coz for 1st month..
so at ur mobile bill, just check UNDER DISCOUNTS section..

ya tipu! on high rise building

call from hp..easier..
yup..123, press 2, n then 6

i have a friend who subscribe to the same service, who mentioned disconnection problem.
But he says, router shows internet is connected but can't browse. Then he need manually disconnect and reconnect on his router to get back the service. But he's landed with FTTH, so I wasn't too sure it's the same problem....

Finally after 10 days of bashing maxis through twitter, email, call & maxis forum, I got a call today installation on 27 July.

I did warn them about making sure TM contractor show up on time as well.

I guess complaining to MCMC really work. Plus I get the promo price RM118 for 10MB.

I just got a 2nd call from maxis regarding my complaint to MCMC, dam nice fella apologizing this & that. Good that they finally follow up even after 10 days.

Guess MCMC really POWER !