same case here, i always switch off everything at night... the only way is to take the battery out which i did every night... troublesome but the only solution

yesterday the thomson router guy(he write the code for new firmware upgrade as well) visiting me, getting some useful insights, juz wanna share with you guys:-

1)xDSL linestate down
this has nothing to do with the intermittent lose of signal we're experiencing(more on this later)... if not mistaken, he said this signal is normal and correct because maxis is not using the dsl port, hence the message coming out

2)wifi ssid change to "THOMSON530..." everytime you restart the router
we take so much time on this and finally found the issue.... the ssid must be numerical(0 to 9) and character(a to z)... you cannot place a symbol or special character like $,%,&, etc... i got this problem because i place a $ sign in my ssid

3)new firmware
he is saying most probably there will not be a new firmware anymore... the U version should be the last... they have done a test with iptv on the U version firmware for stability, etc... so they will stick to this U version...

furthermore, the current router is phasing out as well... will be changing to a new model in a few months time

4)why maxis customer service for ftth takes forever to pick up your call
i ask him why it takes at least 5 minutes(if you're lucky) for the ftth cs to pick up our call... some of us is hearing the music for as long as 30 minutes

he told me the ftth support is outsourced to contractor... no wonder the service is sub-standard... and most probably maxis is not aware of this... the long awaiting time may due to under-staff and overworked, i am not sure... but the support guy told me they worked on 4 shifts, so it's only 6 hours per day

i've a suggestion, each and every one of us should email to customercare@maxis.com.my with the title "maxis ftth customer service"... in the content we should complain about the long awaiting time, average 10 minutes before someone answering our call... otherwise maxis may not aware of the issue... or even if maxis actually aware of this issue, with so many complaints, they are forced to do something on it in fear of facing the fine by mcmc

5)intermittent lose of signal
perhaps this is the main topic you guys would like to know... i tested on browsing while the thomson guy hooking up his laptop to the router, running an analysis software with it

whenever there is a signal loss during browsing where the page hang/freeze, he showed me the graphs from the analysis software(which show performance of many equipments simultaneously in one screen):-

a)there is no performance issue with the router... the graph is constant and only 2% of the router capacity is used

b)there is constant loss of packets with a red warning sign on the graph... this trace back to an ip address in the maxis server centre... this ip address is consistently having problem, based on 5 to 6 ftth users the thomson guy has been visiting and analyzing

c)as for the heat issue, he told me they are doing the full test(means using over 90% of the router capacity) running torrent, etc on the thomson router for 3 months and there is no performance issue

i would say the guy is honest.... some guys here placed the cooling pad on the thomson router(i do not place a cooling pad on my router) but still have the intermittent loss of signals... and based on the proof he has shown me, this is definitely maxis server centre problem

the conclusion is most of the problems lie in the maxis server... somehow we've been misled by maxis to believe thomson router is the culprit... furthermore, since the ftth cs is contractor, it's normal for them to push the problem to someone else

sorry for the long story, but i hope this give us a clear picture of what is really happening in the background of this problematic maxis ftth

This post has been edited by danieltay: Jul 20 2012, 02:13 PM

this thomson guy is compiling the data to show as a proof.... you can't just point fingers without proof.... he will write to the cto based on the proof collected... and then it's up to the maxis cto to decide

i can see from the screen he showed me, there are many ip addresses but the problem is on this one specific ip... if not mistaken, to solve the issue, it's not like changing the ip etc... actually that problematic ip is on an equipment and you may need to change the equipment, etc

This post has been edited by danieltay: Jul 20 2012, 02:30 PM

the engineer will compile all the data he got from many ftth users, and write to maxis cto... it's up to the cto to decide the next step... and don't be surprised if it takes forever to solve the issue... the engineer told me it could be difficult

not lah, the ip is in maxis server... cannot be found in our router... so stop thinking you can change the router setting etc... if it can be done, the engineer will do it for me... he has been using telnet to change the setting here and there but the problem still persists

as you mentioned, it's not the power consumption issue... i do not think it's wise to left the dect phone on when it's not functioning with the modem and router switched off... very torublesome indeed... and may take your suggestion if i am getting fed up and decide to discard my removing batteries habit... haha

weak wifi signal? he admit it but as someone posted here, you've to expect it with the router design, when there is no external antenna

funny thing about the wifi signal... i placed my router in my bedroom, when i go to my living room(only a few meters away), my neighbour wifi signal always 100%, whereas mine is only 80% or so... that says a lot about the weak wifi signal

This post has been edited by danieltay: Jul 20 2012, 03:17 PM

as mentioned, the maxis ftth customer service is outsourced to contractor... that is why we are getting the substandard service, waiting time of 10 minutes average before someone pick up the call

it would be good if we send a complaint email to maxis en mass... otherwise they may not realise the contractor is not performing

This post has been edited by danieltay: Jul 21 2012, 02:14 PM

confirm is contractor lah.... the thomson engineer visiting me last thursday told me so

that is why i say en masse... if one person complaint surely not effective... if 50% of us in this thread emailing them, then it'll at least create some useful attention

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Added on July 21, 2012, 2:40 pmbtw i noticed the speed is getting worst since last few days.... how about you guys?

while browsing, i open a few new tabs, and it always need to be refreshed or else the content will not be showing... this symptom is a norm especially on weekends

so i suspect the maxis server is now overload with too many users... and cannot handle it especially weekend when almost everyone is utilizing the connection

may i know what is the "Web Browsing Interception" option selected in the thomson router? this can be found in Thomson Gateway -> Configuration

This post has been edited by danieltay: Jul 21 2012, 02:40 PM

normal lah... i think everyone is the same... they need to generate your account number for processing

Any complicated settings? Or just simple plug n play?

i've to agree with you that streamyx has been good in recent times.. i am a streamyx user before changing to maxis ftth

the main problem for maxis ftth is almost everything is outsourced, from installation to customer service... that is the main reason for below par performance

using streamyx, i can browse, opening up many tabs at once with no problem... but with maxis ftth, as you guys know, it will hang/freeze and need to refresh a few times for the tab pages to work... this can be very irritating if you surf a lots and used to open a new tab in your surfing habit

the main advantage for maxis ftth is if you download a lot, like torrent, than you got a fast download compares to
streamyx... i use my ipad to download apps and sometimes watching movies, the speed is superb... a 10mb apps is ready within 10 seconds

for gamers, latency is a big issue, maybe unifi is much better and stable... it seems the maxis ftth server is overload and slow at times

whether to change your streamyx or not, it all depends on what you do with your internet connection... but do not expect 100% perfection... maxis ftth is new and problems is part of it

This post has been edited by danieltay: Jul 22 2012, 02:09 PM

How come u got 4mb for rm88? I pay rm88 for more than 6 years for 1mb only... If I got 4mb, I won't change because I don't do torrent either

You can open as many tabs as you like, but you need to refresh most of the tab as the webpage is not coming up... I do not know why and no one can solve it... Same as you, I am doing work with my internet... It's extremely irritating as I need to refresh the new tab, even if I only have 2 tab at same time

You better not take the maxis ftth now, or else you'll go half mad... I am now learning to accept the fact or else I'll go gila

This post has been edited by danieltay: Jul 22 2012, 10:53 PM

common problems that cannot be solved for ages... since the 1st day installed until now, the same symptom... getting worst on weekends... so i guess it has to do with the maxis server overload

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Added on July 23, 2012, 1:29 pmyes, shitting... imagine surfing so irritating nowadays since changing from streamyx... i guess eveyone is facing the same problem, only they do not realise it or tend to ignore it or force to live with it in silence ... this is obvious when you tend to open a new tab for new connection... for example while reading thestar, from the page you're reading, you open a new tab for business section, metro section , etc, you'll see the same behaviour... you guys can try it

This post has been edited by danieltay: Jul 23 2012, 01:32 PM

happy to hear another one good soul realizing the real issue

anymore of you guys facing the same issue?

i am compiling a list to fxxx the maxis axx

i may need you guys help when i am referring to the numbers of people facing the issue

it has nothing to do with opening a new tab... it has to do with the webpage do not load/freeze/hang, you need to refresh to get the webpage load, 8 out of 10 times

it's that if you have a habit of opening a new tab, you'll feel it and know it... many ftth users do not realize the problem because they don't open a new tab

for example while reading thestar, you open a new tab for business section, metro section or any article you like to read, then you'll see some of the new tabs you try to open freeze... you need to refresh to get the webpage load... sometimes, it will not load even if you refresh

so advanced ah this maxis ftth... why streamyx 1mbps do not have such issue?

i don't get it why 1mbps can handle better than 10mbps!

i get fed up having to refresh my new tab, 80% of the time!

i am just talking about reading thestar... in actual fact, i am doing work... it slow down and interrupt my work badly... we're not talking about a few times in a day... i may need to open new tab 50 times a day or more

maxis ftth = maxis wtf!

This post has been edited by danieltay: Jul 23 2012, 03:45 PM

nothing to do with public or private ip lah!

yes, it freeze/hang... it keeps on processing forever but nothing come out... the new tab does show the link on the bar, but no webpage coming out

i am using chrome, have tried firefox... not ie though

but i've to let you know it has nothing to do with all those things

the thomson engineer is here last thursday and the analysis points to maxis server centre

it has nothing to do with how many tabs you opened or what browser you are using ... it is the intermittent loss of signals

so why i keep referring to opening new tab? it's that you'll notice this loss of signals when you open many tabs in one go

here is the sequence to generate the intermittent loss of signals:-
1)go to chrome(please clean you history/cache first)

2)type in thestar.com.my

3)from the existing page(thestar.com.my), RIGHT click on one of the link(for example business section or any articles on the page), select "Open in new tab"

4)repeat step (3) above for at least 5 to 10 new tab with a different link each time

5)then go to each new tab you've opened, see if it load or freeze there forever

This post has been edited by danieltay: Jul 23 2012, 06:29 PM

i got only one computer with direct connection to test... nothing to do with pc.... no problem with streamyx, only have this problem with maxis ftth

anyway, may i know which area are you in?

i am suspecting this has to do with the area we are living as well... because the ip assigned to each area maybe different