facing today only , yesterday still ok can sell

Hey guys, I have an account in D3 but I've lose my authenticator as i lost my phone. So now I can't even restore cause the code is with my iphone. How can I retrieve my account and remove the authenticator besides making calls to the center? I tried to call and no one picked up..

You sure you're calling the right place? It should goes to an automatic system, then you have to reroute it to someone in the Accounts & Billing section to pickup your call. And you'll need some proof of purchase i.e. your CD-KEY for any previous blizzard games, etc..

Yeah I did. They kept on asking me to press numbers and whatnot.. For half an hour waited on the phone.. :/

did anybody encouter problem to login to battle.net today??

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Added on November 27, 2012, 11:14 ami think my account just got hacked..

This post has been edited by fe3doe: Nov 27 2012, 11:14 AM

what happened? what does blizzard cs say?

"This service is not available".. i try to reset password also cannot.. the verification code was not received by my mobile.. can you login to battle.net now?

yeah i can login.. perhaps you can try calling blizzard support? or at least send an email to them

oh.. ok.. thanks a lot.

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Added on November 27, 2012, 12:58 pmi look they are under maintenance.. is that the reason why i can't login into their website?

This post has been edited by fe3doe: Nov 27 2012, 12:58 PM

not sure about that though, i'm still can login at this moment.

what did u do? how come u can get hacked..

i think the SEA web is down for maintenance, that is why i cannot login their website now. late after work try to login the game 1st. see how it works

This is my case, I've tried every single thing i know of and even calling Blizzard Malaysia but no reply what so ever

I'm still unable to log into to account - still requires me to insert the code upon login. I read from the account recovery page the authenticator code will be removed upon password reset.


I encountered this problem during login since yesterday - prompting me to key in my code although I have never attach any authenticator code to my acc at all before.
All started when i was playing on Thursday, i saw a message from Blizzard (could be a hack/spam) saying I am using a different port machine (if i remember correctly) and i need to verify my account if will be suspended/locked. I ignored the message thinking it was a hack/spam and I am unable to login again few hrs after that msg.

Please help me out

I believe you are on track. Keep the email, and call up Blizzard [Insert your server region] (America?) on around 11pm (which is 8am PDT), prepare to wait on the line for 30mins or so.

At the mean time try to view your profile and see if you got stripped.

I am actually clueless on what to do already. I cant even login to my acc on blizzard webpage
Will always prompt me for authenticator code

So i need to call directly to Blizzard America line? (I am playing in America server). My ticket previously Game Master said no malicious content from the logs

Yes you have to call them if your account is requesting for authenticator code, AND you somehow don't have one. And you have to call during US customer support operating hours. I think they're off now.

Well, i have submitted another ticket, this time detailing the entire problem and also asking them to remove the authenticator (that wasn't from me). Their customer support has replied saying the need from 1 to 2 days to process. I guess i will have to call them 11pm Malaysia time to US customer support just to make sure things get moving

Poor you.. This one very leceh.. . Hope u can get access again.

This is utterly frustrating, my friend check my name is his friend list - saying my username has now changed to BlizzardGM01. Although my hero items are still intact, not so sure bout my stash and gold

Anyone know where do I c an find Blizzard America number?
Is this one? 1-800-592-5499

isnt there a local blizzard support phone number?