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Welcome to Samsung Live Chat. How may I help you?
LiveChatAgent :
  SAMSUNG GOOD MORNING SHEKAR SPEAKING HOW MAY ASSIST YOU
LiveChatAgent :
  SAMSUNG GOOD MORNING SHEKAR SPEAKING HOW MAY ASSIST YOU
LiveChatAgent :
  SAMSUNG GOOD MORNING SHEKAR SPEAKING HOW MAY ASSIST YOU
Samsung User :
  Hi
Samsung User :
  moning
Samsung User :
  I have Samsung Galaxy S2 GT-i9100G with me
LiveChatAgent :
  morning mr Samsung User
Samsung User :
  just want to know, instead of reboot my device, what are other solution
Samsung User :
  if i have camera failed on my device
Samsung User :
  it happen randomly
Samsung User :
  and my phone randomly reboot
Samsung User :
  currently on the stock firmware DZKL3
Samsung User :
  just bought a month ago
LiveChatAgent :
  if like that mr Samsung User just bring to service center..maybe its because of the software sometime
LiveChatAgent :
  can i know where you from
Samsung User :
  me from Kajang
LiveChatAgent :
  can visit nearest service center
Samsung User :
  work at Cheras
LiveChatAgent :
  mr Samsung User we got 1 in kl and 1 in kajang
Samsung User :
  which area in kajang?
LiveChatAgent :
  kajang can go to mines shopping compleks 4th floor and shop name call kimmax
Samsung User :
  Ok ...thanks
Samsung User :
  May i know one more thing?
LiveChatAgent :
  ain kl can go to lowyat plaza 4th floor shop name call samsung
LiveChatAgent :
  yes mr Samsung User..im ready to assist you
Samsung User :
  When my device will get ICS update?
LiveChatAgent :
  very soon mr Samsung User.but date not confirm yet.once software ics stable then can upgarde via your mobile device
Samsung User :
  and actually, I have GT-i9000 also...so, for GT-i9000, will it get any update also?
LiveChatAgent :
  GT-I9100 can upgarde ics sir..but that you need to bring to service center
Samsung User :
  do you mean GT-i9100 or GT-i9100G?
Samsung User :
  I only have two device, GT-i9100G and GT-i9000
LiveChatAgent :
  GT-I9100 GOT ICS UPDATE BUT GT-I9100G NO UPDATE FOR ICS
Samsung User :
  CAN YOU PLEASE RE-CONFIRM,
Samsung User :
  GT-I9100G = NO UPDATE YET
Samsung User :
  GT-I9000 = NO UPDATE ANYMORE
Samsung User :
  GT-I9000 = SAMSUNG GALAXY S
LiveChatAgent :
  GALAXY S2 got 2 version one model come without G(GT-i9100) one more model come with G(GT-I9100g)
LiveChatAgent :
  GT-I9100 can updagre to ICS and GT-I9100G so far no ICS update
Samsung User :
  Ok, thanks, but how about GT-i9000? the old galaxy s?
LiveChatAgent :
  that one end with GiNGERbread sir
LiveChatAgent :
  no more update
Samsung User :
  So, it will not getting any Gingerbread valuepack update 2.3.6 like other country?
LiveChatAgent :
  no mr Samsung User.
Samsung User :
  ok thanks.thats all..sorry for my english sir. will go to Kimmax for my camera problem
Samsung User :
  thanks again..
LiveChatAgent :
  is there anything else that i can assist you with
Samsung User :
  thats all
LiveChatAgent :
  if you dont mind can i send you now survey form regarding the service
Samsung User :
  ok
LiveChatAgent :
  I would welcome your feedback at the end of this chat session today. It will only take 60 seconds and if you are happy to provide some feedback, pleaseclick here
LiveChatAgent :
  thank you and have good day
Samsung User :
  may i know the RRP for S3?
Samsung User :
  last question
LiveChatAgent :
  Survey is successfully saved.
LiveChatAgent :
  sorry mr Samsung User the price still no update yet
Samsung User :
  Ok2
LiveChatAgent :
  once we got update can check on star newspaper or can call samsung careline 1800889999