its like rolling a dice ...
i dont wan to follow your foot step
hahahaha

I could say that Asus has the worst customer service team and very bad warranty claims management. Sent my notebook to them for RMA and after 9 days, not a single call were answered by their service centre. When I called their hotline, their customer service doesn't seem to know whats happening with the status of the repairs other than saying that it is under process. And they keep telling me that the notebook is under diagnosis. 10 Days of diagnosis for a hard disk failure? Wtf are their technicians morons?
Im really dissapointed with this kind of service by Asus. So for the rest of you here who are considering buying an Asus, better think again with this kind of customer service.
Just and update, As mentioned send in my notebook for RMA since 5/5/5014 and until now after countless calls to
1) ASUS CS HOTLINE - Foreigners picking up calls and have no idea of the status of the Repairs, Keep telling me to wait.

2) Service Centre In Lowyat - Never Picks up calls

3) ASUS Facebook - Promised to get Service Centre People to Call me but never did

4) ASUS Online Repair Status - Still same status, Under Repairs Since Day 1.
Been given the runaround and nobody seems to be bothered to attend to your case doh.gif
Im appalled by this kind of customer service. shakehead.gif

I hope my family's Asus Transformer Prime won't spoil

No...I dont want to be on board bro. Thats my work notebook and Im stuck right now. Really regret buying ASUS. No more ASUS for me from now on.

Does it help to be present in their service centre in lowyat and kick up a fuss there?

Sometimes I figure the best way to really burn Asus is this. Collect as many pending cases as we can. Write down all the stories, record all the telephone conversation, then we straight away do press conference.

Imagine what Asus would say or do if the headline reads "Don't Buy Asus! Very Bad Service". That will burn them.

Another way is to stalk their FB page. Is there any other method or channels we can complain to or something?

So, I had decided to buy an Asus gaming laptop G750JX......

after seeing all the complaint in this thread, should I continue with this purchase? I do love this laptop model but don't want to go through all those hassle if (touch wood) anything happen to my laptop.......

Maybe got some ppl kind help ppl one ma 
i really saw comment like if anyone want send warranty i can help like this 

btw if minor issues like replace a bluray drive + cleaning dust reapply thermal paste , can i request for same day collect since its easy job ?

Yes under warranty until september .

Thanks for the advise bro , i decided not to send in my minor problem , scare they drag on just cleaning dust of the laptop and replace the BD rom , with this minor problem , i still can live with it.

But another Asus laptop problem , must send to service , btw Both lenovo and Asus service center also located at 4th floor lowyat right ? Both monday to sunday ?

They outsourced all the work to others unprofessional

Service/repair = Vital Computer
Asus pickup and return service = Scan Print Sdn.Bhd.
Courier service for pickup and return service = GD Express
Asus tech support English = India call center
Asus tech support Malay = Indonesia call center

For me at least I appreciate Acer.maybe the quality is not good but their technical support all handle by highpoint service network sdn. bhd. which I can track easily,not like those Indian accent tech support

Anyone experience on asus fonepad/tablet repair services? Need review.

Real situation ... My company, user laptop got coffee splash in ... Sent in for warranty, the tech said all components spoilt, even include motherboard and harddisk ... After they return, I opened up the laptop, and I CONFIRM the Harddisk is accessible, helped user to backup all files ....

Reason I dont want to open before I sent in the unit is I dont want to void warranty ... BUT ... with this type of support, warranty = no warranty ...

got extra money no place to spend, go ahead and try your luck ...

Generalisation? I have a few Asus products at home and all of them are still working fine.

I had an Asus laptop purchased in 2009, sold it to a friend in 2010 and it is still working even until today, and no warranty / repairs had to be done whatsoever. Haven't had any recent experience with Asus products as this thread alone makes me TRIPLE-think every time I'm just beginning to consider an Asus product. 

+1, I suppose the repair services will be more or less similar

As much as I love the new Asus phones/ tablets, I am still waiting until Asus Malaysia clears up its bad reputation

Your cousin's laptop was over warranty period already, right? If yes, then most likely the charges will be high since motherboard replacement is not cheap. And also, Asus seems to make everything seem very integrated, and you can't just change individual minor parts, but whole major parts.

Wow.. your company actually supplies it's employees with laptops that are more than five years old?

its the batch of Vostro 3000 series that come with the I5, 3 ~ 4GB RAM, come with Win7, worth spend a bit to ext warranty ... in fact, users also malas do backup and upgrade  ...

Yulp, my company laptop case, price for S400CA is 1999, repair cost due to splash water inside is RM2900++,, crazy