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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

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houjiji
post Nov 1 2014, 02:02 PM

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798 posts

Joined: Apr 2008
From: Cheras, Kuala Lumpur


QUOTE(barca96 @ Oct 29 2014, 11:46 PM)
I am so tempted to buy Asus as the price is reasonable and the design is good.
But is it really that bad? Or is it just that a number of guys who had a bad encounter with the service center?

Acer, Asus, HP, Lenovo laptops are priced around the same. But I've always been more attracted to Asus because of the design. Which brand has the best after sales service from those I listed?

Which would be the most reliable brand for laptops?
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QUOTE(LaiFany @ Oct 30 2014, 06:58 PM)
Thanks for the suggestion. On it. Does this happen a lot with Asus?  vmad.gif
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DO NOT BUY ASUS! Asus laptop design is good, but their after sales are terrible, horrible, vegetable. If you read my earier comments for my RMA ecperience here, whole process took me 8 whole months including: personally follow up, monitor and make complaints. In the end Asus tried to cheat me by offering a RM600 cheaper model to replace with my S400CA. cry.gif WTF really. shakehead.gif shakehead.gif

I believe Dell has the best after sales service

My colleague's dell vostro something ultrabook broke down in less than a year's time, contacted Dell, and they SENT SOMEONE to our office to replace the parts on the spot, whole process take only an hour +. Hassle-free. Not sure about others though, any one but not Asus!! hmm.gif

This post has been edited by houjiji: Nov 1 2014, 02:04 PM
houjiji
post Nov 6 2014, 12:57 AM

Enthusiast
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Senior Member
798 posts

Joined: Apr 2008
From: Cheras, Kuala Lumpur


QUOTE(barca96 @ Nov 1 2014, 10:26 PM)
So basically their design is good. How about their reliability?
Like you said, their after sales is horrible but if the laptop doesn't have any issue, then we don't even need their after sales service right?

I saw many reliability and ratings website, Asus always gets good ratings.
This is just one of them;
http://www.pcmag.com/article2/0%2c2817%2c2452946%2c00.asp
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All Asus reviews are based on first day review. I too did a deep research before decided to buy the S400CA, but ended up it's a piece of junk. rclxub.gif

Been there, done that, so u make ur decision to live or die bro. nod.gif laugh.gif

QUOTE(chungdavi @ Nov 2 2014, 01:56 AM)
Ah crap, my newly bought laptop (around 2 months old) started to develop display problem. Screen blackout when the monitor is set at certain angles.
Any recommended service centres around KL/Selangor area? Those which at least have better services out of all?
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Do a Google bro. Authorized service centre will be the one in PLY for KL / Sel I think. Or if u want better service, then send it to the one in JB. I heard most KL-ians send it there as their reputation quite good. notworthy.gif

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