Welcome aboard the ship bro. I am also still waiting their Customer Care Specialist to return my call which I called about 14 days ago. Next Monday he will let me shoot gawgaw, no face given any more as my case has come to the 9th month edi.

Been there, done that. They responded to my first report. But I have problems with the replacement unit again and the specialist who handled my case in Asustek has left. Now her colleague is delaying me. Next Mon when I call I will just tell him if not settled within 1 week, I will report again to NCCC.

Guys, would need some suggestion here..

After back and forth for nearly 11 months for Asus's problematic S400CA, the Customer Care Specialist have finally given me an answer to exchange another laptop from other series for me but I'm having doubts about the option he's giving.

What he is offering to me: X550LC-X0091H - current value at RM1899
What I have currently: S400CA-CA130H - what I paid for back in July 2013: RM2299

What I don't like about his offer:
Huge weight difference: 1.8kg to 2.3kg
No touch screen
No hybrid SSD+mSATA
Cheaper value laptop compared to how much I've paid for before

Should I take the offer? Or reject him and ask for another upgraded version for example 450LD-WX105H considering how much of my time, effort and money wasted in this 11 months.

This post has been edited by houjiji: May 8 2014, 02:48 AM

Thank you sifus for your reply. So do you think it's okay if I request to exchange for the 450LD-WX105H then? I'm trying to be reasonable and fair for both party now.

The 450LD-WX105H currently priced at RM2499, while I paid for my problematic S400CA for RM2299 back in July 2013. I believe RM200 upgrade is nothing to a big company like them.

If they refuse for the refund and my exchange unit, I will have no choice but to let NCCC deal with them directly for the 2nd time..

This post has been edited by houjiji: May 9 2014, 11:06 AM

This will be my first and last Asus. Will not even recommend to anyone else in future.

The CS have just replied and said that the A450LD-WX105H is available for exchange for my problematic S400CA. Hope my nightmare ends here once and for all. Really terrible dealing with them as I always have to follow up by myself.

"World's fifth-largest PC vendor by 2013" according to wikipedia? Pui.

Customers are not right all the time one lah. But in my case, I am definitely the one that is right here.

Logitech mouse then nvm lo. Buy new one aje.. But laptop leh, RM2000+ gadgets. No way to tolerate.

Macam-macam excuse this guy gimme. Before that he say A450LD-WX105H (white) is available for exchange. Now tell me no stock and ask me is it okay to take the WX104H (red) one?

This time I will ask for Zenbook edi, diao.

Oh, thought you referring to those RM50-RM80 mouse cause I have a few of them and they lasted me more than 1 year also no problem so far.

Yeap, Dell will be a better choice. But currently I do not have much choice left as I am dealing with Asustek Malaysia directly now. Replacement will be a lot easier to get compared to refund which will jump to a lot of departments and the whole process may take forever considering their service level.

Get Dell bro.

Hardware is depending on your luck bro. Keep your finger crossed...


This post has been edited by houjiji: May 10 2014, 10:56 AM

Thanks, keeping my finger crossed now.

Yeap, that's why I buy Asus. International laptop reviews all say this S400CA how good lah, this and that. But when I search youtube now, I found many people taking videos of the same problem I'm having now.
What a brand with such slogan: "Inspiring Innovation. Persistent Perfection". Inspiring enough to let me think twice before buying their products now..

Some follow up with my case..

So finally I've gotten them to change to X-series (X751LD-TY050H). Keeping my finger crossed hoping no more other problems will come out again..

Good for you bro. Congratulation! Say no to Asus next time.

Yeap. S400CA got touch screen. But I exchanged a new S400CA and the touch screen till got problem. Now this X-series is the 2nd xchange from them.. I rather not have any touch screen edi as I think their design is not mature enough to do touch screen stuff..

The X-series was requested by myself actually.. Good for me to do design work + coding in the office with the bigger screen.. Market price for this is RM2899 o, my S400CA is priced at RM2099. So they paid extra for my petrol and time wasted on my side loh.. Quite a good del la i think..

But if this unit still got problem, I will request for the most expensive Zenbook that cost around 5k edi..

This post has been edited by houjiji: May 19 2014, 03:45 PM

Same goes for me..

Sent in to lowyat service centre 3 times, found out is Asus's built problem > 1st Tribunal > 2nd Tribunal > 1st laptop exchange > same prob > 2nd laptop exchange > now

But whole process is a torture, 10 months+ in total ding dong here there..

Hahaha I'll take that as a compliment.. It's my company's laptop, so in order not to lower productivity, I cannot afford to send in the laptop allowing them to ding dong with the refund within their account department for god knows how long. If I can, I wish I can throw my 17' big ass laptop now to Asus's CEO's face in Taiwan..

Whole process near to 10 months but most of the time I am waiting response from tribunal and Asus. I actually waited 3 months + for tribunal's first respond because they moving to new office, so land line not working and no one to entertain my emails..

In short, whole process is a torture. The so call "customer care specialist" not so specialist at all. Everything I have to call him personally using my hand phone to follow up. I believe I'm the specialist here not him..

This post has been edited by houjiji: May 21 2014, 09:05 AM

Nah, no point letting them know also as it involves too many parties edi. I believe they should be able to see clearly at their Asus Global facebook page, complaints all over the world.

From Malaysia, Singapore to India but they never, ever responded to any of them. Since they want to rot, let's make them rot lah.

Let me tell you, they won't learn. Anyhow they can cheat the normal people out there, but not me and anyone around me. I will stop them from buying Asus products. From smartphones to hardwares.

According to Wikipedia:


Pui pui pui pui pui pui pui pui pui pui pui.

But after sales is last for sure.

This post has been edited by houjiji: May 21 2014, 02:35 PM

Same here. If you sell a lot but you never give consumers a peace of mind, then might as well you don't sell right?

Too much brain cell dead too..

They want you to buy their product again mah.. Coz if spoilt, you get free upgrade hahaha!