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 Complaint about Top Speed Auto Care Sdn Bhd, RM2k to service myvi,where to complain?

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Rascal Stitch
post May 4 2012, 08:22 PM

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QUOTE(pewfy @ May 4 2012, 10:15 AM)
They just paid back few hundreds.
They paid back me personally and requested me to cancel my filing in tribunal.
if i dont accept, then they will go to tribunal to attend hearing.
so, i just accept their compensation and cancel my filing.
smile.gif

Even though it is few hundred, better than nothing.
tribunal is good.
They did follow up my case.


Added on May 4, 2012, 9:17 am

sometimes, go back to original service centre is better.
e.g. perodua service centre or proton service centre.
their price is open price.
it is fair.
*
tat's goood~
perhaps 1 day u b my customer then~ laugh.gif
MR_alien
post May 4 2012, 09:22 PM

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QUOTE(Rascal Stitch @ May 4 2012, 08:22 PM)
tat's goood~
perhaps 1 day u b my customer then~ laugh.gif
*
selling yourself already brows.gif brows.gif
TS should go to your place instead
Rascal Stitch
post May 4 2012, 10:20 PM

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QUOTE(MR_alien @ May 4 2012, 10:22 PM)
selling yourself already brows.gif  brows.gif
TS should go to your place instead
*
sshhhhhhhhhhhhhhhhh~ laugh.gif
TSpewfy
post May 4 2012, 11:45 PM

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QUOTE(Rascal Stitch @ May 4 2012, 10:20 PM)
sshhhhhhhhhhhhhhhhh~ laugh.gif
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biggrin.gif
special
post Jun 2 2015, 03:04 PM

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QUOTE(pewfy @ Apr 15 2012, 07:13 PM)
[attachmentid=2794791]

Yesterday i went to top speed auto care sdn bhd in glenmarie to service my car.
i just want to do the regular service, change the engine oil etc.
but the mechanic told me,
my absorber is broken and i need to change the whole set.
my car is just 4 years old.

he told me if i dont change the absorber,
it will be dangerous in raining.

then he asked to change the brake disk,
because he said it is too thin,
if i dont change, finally there will be rubbing and there is fire.
i dont feel any differences after i change the disk.
below is break down.

lubricant 10/40  RM79
925 bulb            RM5
alignment      RM20
power steering oil RM 70
brake pad ft    RM90
halogen bulb    RM18
absorber FT R/L    RM390
absorber RR RM260
spark plug  RM 68
absorber link ft RM160
brake disc rotor RM290
Labour            RM 90
bumber clip    RM 40 (RM 5 x 8)
camber kit FT R/L RM100 (one pair)  - according to top speed, without these camber, they cannot do alignment, this is just an adjustable screw which cost me RM 100

Fender cover Ft  RM95
Gear oil            RM 56

Total  RM2051
Where can i complain them?
I found that most of the price is double of peroduo service centre.
e.g. in peroduo, absorber one pair only cost for RM 169 with labour cost, but top speed is RM 260 without labour.

[attachmentid=2792073]
when i went there, first time,
i used their package to change the engine oil.
package is like this

RM 79 for 10/40W engine oil FREE one oil filter and one can of leather/tyre rim wash.
and plus free RM 5 KFC voucher.

in first time service, i was very happy. i feel it is a very cheap shop.

then second time service, they started to ask me to choose same package,
then i asked them to check tyres, because i felt tyres air leaking quickly,
then they remove tyre and checked, then told me front absorber problem.
i said ok to change front absorber. then after dismantle front absorber,
then they started to told absorber link ft (RM160) also need to changed.
he said it is connected to front absorber. if you dont change, your car will have broken soon. it is linking with front absorber.

AFTER 10 mins, they said "miss, i found that back absorber also broken",
i said no need, then he said it is one set.
if you change front absorber, dont change back, it will be problem also.
you better change one set. "you are luckily to meet us earlier, if not... dangerous"

then they didnt tell me that I need to pay "RM 100" for chamber set for alignment purpose because absorber changed.
he just said we need "RM 20 for alignment". Normally, it was RM 26. now we charged you RM20.
then no choice. because i aslo change absorber, so i just do alignment.

after that, when the car go to alignment area. they started to said
"miss, we cant do alignment without chamber set. we need additional RM 100"  i said you mean RM 20 + RM100,
"YES"

it is step by step.....

i asked for discounts before i changed, and they said we can go to counter to discuss later...
then when i go to counter, it is RM 2XXX already.
*
special
post Jun 2 2015, 03:07 PM

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[quote=special,Jun 2 2015, 03:04 PM]

*

[/quote

I hope your car is alright. Not only they are cut throat they can damage your car.
Never ever send your CAR to Top Speed workshop. They always send their junior student to fix your car. Even simple component like engine oil change and spark plugs change it can cause your car dearly. After engine oil change the oil got leakage till the engine got no more oil. Reason they overscrew the filter and cause the filter to crack and leak oil. Now for spark plugs they fix a different brand non compliant spark plugs into your car. To change back to original plugs the car workshop could not unscrew those plugs. There is chance the plugs may get broken inside the engine. Tell me how did this workshop company Top Speed fix their clients car? Never ever go to any of the branches. I want to take legal action against them given the time.
heavensea
post Jun 2 2015, 06:59 PM

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[quote=special,Jun 2 2015, 03:07 PM]
[quote=special,Jun 2 2015, 03:04 PM]

*

[/quote

I hope your car is alright. Not only they are cut throat they can damage your car.
Never ever send your CAR to Top Speed workshop. They always send their junior student to fix your car. Even simple component like engine oil change and spark plugs change it can cause your car dearly. After engine oil change the oil got leakage till the engine got no more oil. Reason they overscrew the filter and cause the filter to crack and leak oil. Now for spark plugs they fix a different brand non compliant spark plugs into your car. To change back to original plugs the car workshop could not unscrew those plugs. There is chance the plugs may get broken inside the engine. Tell me how did this workshop company Top Speed fix their clients car? Never ever go to any of the branches. I want to take legal action against them given the time.
*

[/quote]

What an awful "services"...
special
post Jun 2 2015, 09:46 PM

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I am not surprise because they also do the same. say give discount, end up at the counter they already print the bill.
Not only that, when they quote you the price they say 300 something. that something is usually RM 390.

simple petrol tank cleaner oil. I ask whether they have, they say Have and I say I want to put how much.
they say 30 something. first time I put, I thought ok la. why not.
They straight put 2 can. then come the bill they charge RM 76.
I ask them how come so expensive?

they say one can RM 38, put 2 can RM 76.
I was like WTF? and charged to the bill already. vmad.gif
juicyliana
post Jul 14 2015, 11:29 AM

when u think juicy, think liana
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i blacklisted Top Speed. Once i just wanted to rotate and align my car tyres. they use the same tactic to scare me and try to get me to change my tyres, absorbers, brake pads and even chambering.

I told them not necessary and they still insist. I sarcastically told them that it is better if if i change the whole car.

mechanic dumbfounded and did what i instructed.
TSpewfy
post Jul 20 2015, 11:27 PM

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QUOTE(juicyliana @ Jul 14 2015, 11:29 AM)
i blacklisted Top Speed. Once i just wanted to rotate and align my car tyres. they use the same tactic to scare me and try to get me to change my tyres, absorbers, brake pads and even chambering.

I told them not necessary and they still insist. I sarcastically told them that it is better if if i change the whole car.

mechanic dumbfounded and did what i instructed.
*
Yes. I won't go top speed anymore
mffa
post Jul 21 2015, 12:18 AM

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QUOTE(pewfy @ Jul 20 2015, 11:27 PM)
Yes. I won't go top speed anymore
*
You still use myvi or not?..since you have return to service centre, how is the charge like?..not expensive like top speed right?..I have a lot of friend who drive myvi and they said myvi quite robust.easy to maintain..really impossible to reach that 2k mark unless car never been service fot several years.haha
vanguard
post Jul 15 2016, 12:00 PM

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From: Kuala Lumpur


QUOTE(pewfy @ Apr 15 2012, 07:13 PM)
[attachmentid=2794791]

Yesterday i went to top speed auto care sdn bhd in glenmarie to service my car.
i just want to do the regular service, change the engine oil etc.
but the mechanic told me,
my absorber is broken and i need to change the whole set.
my car is just 4 years old.

he told me if i dont change the absorber,
it will be dangerous in raining.

then he asked to change the brake disk,
because he said it is too thin,
if i dont change, finally there will be rubbing and there is fire.
i dont feel any differences after i change the disk.
below is break down.

lubricant 10/40  RM79
925 bulb            RM5
alignment      RM20
power steering oil RM 70
brake pad ft    RM90
halogen bulb    RM18
absorber FT R/L    RM390
absorber RR RM260
spark plug  RM 68
absorber link ft RM160
brake disc rotor RM290
Labour            RM 90
bumber clip    RM 40 (RM 5 x 8)
camber kit FT R/L RM100 (one pair)  - according to top speed, without these camber, they cannot do alignment, this is just an adjustable screw which cost me RM 100

Fender cover Ft  RM95
Gear oil            RM 56

Total  RM2051
Where can i complain them?
I found that most of the price is double of peroduo service centre.
e.g. in peroduo, absorber one pair only cost for RM 169 with labour cost, but top speed is RM 260 without labour.

[attachmentid=2792073]
when i went there, first time,
i used their package to change the engine oil.
package is like this

RM 79 for 10/40W engine oil FREE one oil filter and one can of leather/tyre rim wash.
and plus free RM 5 KFC voucher.

in first time service, i was very happy. i feel it is a very cheap shop.

then second time service, they started to ask me to choose same package,
then i asked them to check tyres, because i felt tyres air leaking quickly,
then they remove tyre and checked, then told me front absorber problem.
i said ok to change front absorber. then after dismantle front absorber,
then they started to told absorber link ft (RM160) also need to changed.
he said it is connected to front absorber. if you dont change, your car will have broken soon. it is linking with front absorber.

AFTER 10 mins, they said "miss, i found that back absorber also broken",
i said no need, then he said it is one set.
if you change front absorber, dont change back, it will be problem also.
you better change one set. "you are luckily to meet us earlier, if not... dangerous"

then they didnt tell me that I need to pay "RM 100" for chamber set for alignment purpose because absorber changed.
he just said we need "RM 20 for alignment". Normally, it was RM 26. now we charged you RM20.
then no choice. because i aslo change absorber, so i just do alignment.

after that, when the car go to alignment area. they started to said
"miss, we cant do alignment without chamber set. we need additional RM 100"  i said you mean RM 20 + RM100,
"YES"

it is step by step.....

i asked for discounts before i changed, and they said we can go to counter to discuss later...
then when i go to counter, it is RM 2XXX already.
*
Just came across this - but I have to say - this is typical mechanic con job in Malaysia.

If you don't follow their advice to change everything, they'll threaten and scare you that your life is in danger.

Hope things went well with the Tribunal Pengguna.

Don't worry or fret that you got 'cheated' or anything - it happens to all of us. Just good that you taught them a lesson.

unknown warrior
post Mar 31 2018, 09:12 AM

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user posted image

Anyone experience this workshop in puchong? Top Speed? I know there was complain for Shah Alam branch some time ago but this branch..anyone try?
killerpigglet
post Apr 1 2018, 09:47 PM

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Pretty sure u got conned. Better go service centre to service if u not too sure about it. I'm pretty sure 4 years ur car absorber will have any problems plus brake pad thin u will hear a metallic sound when braking.

Pretty sure kena conned. Report it. If that person told me that confirm I ban the place dy
prozdennis
post Apr 2 2018, 07:30 AM

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they see you are women only dare to say such things because u no experience or knowledge in car parts. that why kena potong 9 9.
DigitalMop
post Apr 2 2018, 09:10 AM

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iya, there are few things no need change leh,

lightbulb burst only change,

if u drive like a normal people, confirm brake disc no need change,

suspension on rainy days doesnt affect much, wheel does

stabilizer link no need change until is patah or worn out.

clearly that shop chop you.


ze2
post Apr 2 2018, 10:56 AM

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Rip-off......
Ginny88
post Apr 2 2018, 11:20 AM

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QUOTE(unknown warrior @ Mar 31 2018, 09:12 AM)
user posted image

Anyone experience this workshop in puchong? Top Speed? I know there was complain for Shah Alam branch some time ago but this branch..anyone try?
*
It's another branch under the same boss. I'm not sure if they have the same cheating culture or not but it's possible so why take the risk? There are plenty of other workshops.

Antzfield
post Apr 2 2018, 11:58 AM

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QUOTE(unknown warrior @ Mar 31 2018, 09:12 AM)
user posted image

Anyone experience this workshop in puchong? Top Speed? I know there was complain for Shah Alam branch some time ago but this branch..anyone try?
*
I had done some tyre alignment and balancing and aircond service in this center. My bro did his car service in this center.

So far so good, and the advise / recommendation from the supervisor quite professional. No issue thus far and quite happy with it. smile.gif
Samboi
post Apr 2 2018, 01:00 PM

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QUOTE(pewfy @ Apr 15 2012, 07:13 PM)
[attachmentid=2794791]

Yesterday i went to top speed auto care sdn bhd in glenmarie to service my car.
i just want to do the regular service, change the engine oil etc.
but the mechanic told me,
my absorber is broken and i need to change the whole set.
my car is just 4 years old.

he told me if i dont change the absorber,
it will be dangerous in raining.

then he asked to change the brake disk,
because he said it is too thin,
if i dont change, finally there will be rubbing and there is fire.
i dont feel any differences after i change the disk.
below is break down.

lubricant 10/40  RM79
925 bulb            RM5
alignment      RM20
power steering oil RM 70
brake pad ft    RM90
halogen bulb    RM18
absorber FT R/L    RM390
absorber RR RM260
spark plug  RM 68
absorber link ft RM160
brake disc rotor RM290
Labour            RM 90
bumber clip    RM 40 (RM 5 x 8)
camber kit FT R/L RM100 (one pair)  - according to top speed, without these camber, they cannot do alignment, this is just an adjustable screw which cost me RM 100

Fender cover Ft  RM95
Gear oil            RM 56

Total  RM2051
Where can i complain them?
I found that most of the price is double of peroduo service centre.
e.g. in peroduo, absorber one pair only cost for RM 169 with labour cost, but top speed is RM 260 without labour.

[attachmentid=2792073]
when i went there, first time,
i used their package to change the engine oil.
package is like this

RM 79 for 10/40W engine oil FREE one oil filter and one can of leather/tyre rim wash.
and plus free RM 5 KFC voucher.

in first time service, i was very happy. i feel it is a very cheap shop.

then second time service, they started to ask me to choose same package,
then i asked them to check tyres, because i felt tyres air leaking quickly,
then they remove tyre and checked, then told me front absorber problem.
i said ok to change front absorber. then after dismantle front absorber,
then they started to told absorber link ft (RM160) also need to changed.
he said it is connected to front absorber. if you dont change, your car will have broken soon. it is linking with front absorber.

AFTER 10 mins, they said "miss, i found that back absorber also broken",
i said no need, then he said it is one set.
if you change front absorber, dont change back, it will be problem also.
you better change one set. "you are luckily to meet us earlier, if not... dangerous"

then they didnt tell me that I need to pay "RM 100" for chamber set for alignment purpose because absorber changed.
he just said we need "RM 20 for alignment". Normally, it was RM 26. now we charged you RM20.
then no choice. because i aslo change absorber, so i just do alignment.

after that, when the car go to alignment area. they started to said
"miss, we cant do alignment without chamber set. we need additional RM 100"  i said you mean RM 20 + RM100,
"YES"

it is step by step.....

i asked for discounts before i changed, and they said we can go to counter to discuss later...
then when i go to counter, it is RM 2XXX already.
*
They didn't give you price before you agreed on the work? It's like they gave you a full overhaul of the car suspension except for ball joints and bushing.


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