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 Complaint about Top Speed Auto Care Sdn Bhd, RM2k to service myvi,where to complain?

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TSpewfy
post Apr 17 2012, 10:42 PM

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QUOTE(Armoury @ Apr 17 2012, 09:18 PM)
but my classmates told me that last time he has conflict with the maid agent.
pttn already judged the agent must pay back to my classmates,
but the maid agent did not attend and finally he did not get any money at all....

anyway, i also filed to pttn.


Added on April 18, 2012, 9:35 pm
QUOTE(lee0125 @ Apr 16 2012, 05:41 PM)
i have bad experience with this workshop too. My wira power window not working, went there, before even check, they told me the motor and bracket broken, RM350. I told them thank you very much and went to next door, RM80 changed only the motor kao dim.
*
Seem like there are many victims like us.
we must be careful next time.

This post has been edited by pewfy: Apr 18 2012, 09:35 PM
putramon
post Apr 19 2012, 06:38 PM

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i already blacklisted them long ago..also kena from them...ask them check why car jerk..end up they change here n there n charged me rm400..end up is the same..not fixed at all...bastards
TSpewfy
post Apr 20 2012, 11:10 AM

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QUOTE(putramon @ Apr 19 2012, 06:38 PM)
i already blacklisted them long ago..also kena from them...ask them check why car jerk..end up they change here n there n charged me rm400..end up is the same..not fixed at all...bastards
*
below RM1k, i still can accept,
but RM2k to service myvi,
it is high price.

putramon
post Apr 20 2012, 11:17 AM

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QUOTE(pewfy @ Apr 20 2012, 11:10 AM)
below RM1k, i still can accept,
but RM2k to service myvi,
it is high price.
*
but paying RM400 for nothing is what i can't accept.. smile.gif
TSpewfy
post Apr 20 2012, 06:14 PM

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QUOTE(putramon @ Apr 20 2012, 11:17 AM)
but paying RM400 for nothing is what i can't accept.. smile.gif
*
it is true... RM400 is also money which we earn hardly.
mansells138
post Apr 30 2012, 06:33 PM

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QUOTE(pewfy @ Apr 15 2012, 08:13 PM)
[attachmentid=2794791]

Yesterday i went to top speed auto care sdn bhd in glenmarie to service my car.
i just want to do the regular service, change the engine oil etc.
but the mechanic told me,
my absorber is broken and i need to change the whole set.
my car is just 4 years old.

he told me if i dont change the absorber,
it will be dangerous in raining.

then he asked to change the brake disk,
because he said it is too thin,
if i dont change, finally there will be rubbing and there is fire.
i dont feel any differences after i change the disk.
below is break down.

lubricant 10/40  RM79
925 bulb            RM5
alignment      RM20
power steering oil RM 70
brake pad ft    RM90
halogen bulb    RM18
absorber FT R/L    RM390
absorber RR RM260
spark plug  RM 68
absorber link ft RM160
brake disc rotor RM290
Labour            RM 90
bumber clip    RM 40 (RM 5 x 8)
camber kit FT R/L RM100 (one pair)  - according to top speed, without these camber, they cannot do alignment, this is just an adjustable screw which cost me RM 100

Fender cover Ft  RM95
Gear oil            RM 56

Total  RM2051
Where can i complain them?
I found that most of the price is double of peroduo service centre.
e.g. in peroduo, absorber one pair only cost for RM 169 with labour cost, but top speed is RM 260 without labour.

[attachmentid=2792073]
when i went there, first time,
i used their package to change the engine oil.
package is like this

RM 79 for 10/40W engine oil FREE one oil filter and one can of leather/tyre rim wash.
and plus free RM 5 KFC voucher.

in first time service, i was very happy. i feel it is a very cheap shop.

then second time service, they started to ask me to choose same package,
then i asked them to check tyres, because i felt tyres air leaking quickly,
then they remove tyre and checked, then told me front absorber problem.
i said ok to change front absorber. then after dismantle front absorber,
then they started to told absorber link ft (RM160) also need to changed.
he said it is connected to front absorber. if you dont change, your car will have broken soon. it is linking with front absorber.

AFTER 10 mins, they said "miss, i found that back absorber also broken",
i said no need, then he said it is one set.
if you change front absorber, dont change back, it will be problem also.
you better change one set. "you are luckily to meet us earlier, if not... dangerous"

then they didnt tell me that I need to pay "RM 100" for chamber set for alignment purpose because absorber changed.
he just said we need "RM 20 for alignment". Normally, it was RM 26. now we charged you RM20.
then no choice. because i aslo change absorber, so i just do alignment.

after that, when the car go to alignment area. they started to said
"miss, we cant do alignment without chamber set. we need additional RM 100"  i said you mean RM 20 + RM100,
"YES"

it is step by step.....

i asked for discounts before i changed, and they said we can go to counter to discuss later...
then when i go to counter, it is RM 2XXX already.
*
dunno abt this top speed Glemamarie. , last time i done my a/c servicing in top speed ss4.said warranty for 3 months before 3 months have problem with a/c seems tat it blow out cold air then warm air , bring back car to service . say my other parts faulty pulak and need to change ..

i think when the mechanic say u need to change this and change tat, try consult another party first, especially the majot parts..


my father
TSpewfy
post Apr 30 2012, 11:45 PM

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QUOTE(mansells138 @ Apr 30 2012, 06:33 PM)
dunno abt this top speed Glemamarie. , last time i done my a/c servicing in top speed ss4.said warranty for 3 months before 3 months have problem with a/c seems tat it blow out cold air then warm air , bring back car to service . say my other parts faulty pulak and need to change ..

i think when the mechanic say u need to change this and change tat, try consult another party first, especially the  majot parts..
my father
*
After i changed the absorber FT link by Top speed,
When my car turned to left, there was sound.
This sound happened when i turned to left with big angle turning.

I sent back my car to Top speed, they said it is adjustment problem.
After adjustment, problem still happened.
Then i sent my car to other car shop, they said Top speed wrongly install FT link.
that why, when turning, mechanical parts was rubbing.

Top speed charged me so expensiveRM2xxx, somemore, their technicians are too young,
not skillful at all.

today i went to glenmarie car part seller,
he told me fender cover is only RM 25, but top speed charged me RM 98.

jasonloke
post May 2 2012, 10:51 AM

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found that miss is easy to pujuk to change what they told one
cheeliew
post May 2 2012, 11:27 AM

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i was too, conned by Topspeed - the branch in happy garden. that happened 10 years ago! since then I will nvr step into that shop again.
FookChai
post May 2 2012, 11:38 AM

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Wow they got how many branches?

Hope they get blacklisted.
Rascal Stitch
post May 2 2012, 12:03 PM

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QUOTE(ceo684 @ Apr 15 2012, 08:34 PM)
You could have serviced at perodua instead of blindly trusting mechanics?
*
u should ask her come to me~ tongue.gif
TSpewfy
post May 3 2012, 11:47 PM

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QUOTE(Rascal Stitch @ May 2 2012, 12:03 PM)
u should ask her come to me~  tongue.gif
*
Finally they paid me back partial payment after i complaint to Tribunal.
Thank you every one.
smile.gif
dinwaja
post May 3 2012, 11:57 PM

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QUOTE(pewfy @ May 3 2012, 11:47 PM)
Finally they paid me back partial payment after i complaint to Tribunal.
Thank you every one.
smile.gif
*
good to hear that...i knew that ur case will be heard...
Rascal Stitch
post May 4 2012, 12:08 AM

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QUOTE(pewfy @ May 4 2012, 12:47 AM)
Finally they paid me back partial payment after i complaint to Tribunal.
Thank you every one.
smile.gif
*
how much they paid u back? ? `
mirzan007
post May 4 2012, 12:30 AM

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well done ts... u the man!!
arrowhead7372
post May 4 2012, 12:30 AM

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tribunal power.

anyway, just to add, top speed is famous for conning ppl. unfortunately, they make money out of ppl who aren't so car savvy. ppl who knows abit/alot abt cars will NEVER go to topspeed.

i punctured my tire once, on a sunday, no shops were open except topspeed usj 18, what did i do? i kept my punctured tire for 1 more day LOL

even in such a desperate situation, i wont resort to them.
phas3r
post May 4 2012, 12:31 AM

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QUOTE(pewfy @ May 3 2012, 11:47 PM)
Finally they paid me back partial payment after i complaint to Tribunal.
Thank you every one.
smile.gif
*
Wow good to hear that.

I frequent that area to do car stuffs. Never went to this shop but name looks fancy.

U look calm in dealing this. For my proton savvy it is the other way round, SC charge me this and that, dunno need to change or not for my car hard to start problem, got one time pay until rm2k for service too!

After 4-5 years of hard starting, paid rm30 to an outside workshop(savvy specialist), no more hard start problem
azizul9736
post May 4 2012, 09:06 AM

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TS how much they refund u ?

did the tribunal call them?how they reaction?


leftist
post May 4 2012, 09:15 AM

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QUOTE(pewfy @ May 3 2012, 11:47 PM)
Finally they paid me back partial payment after i complaint to Tribunal.
Thank you every one.
smile.gif
*
congratz..its all worth it! thumbup.gif
TSpewfy
post May 4 2012, 09:15 AM

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QUOTE(Rascal Stitch @ May 4 2012, 12:08 AM)
how much they paid u back? ? `
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They just paid back few hundreds.
They paid back me personally and requested me to cancel my filing in tribunal.
if i dont accept, then they will go to tribunal to attend hearing.
so, i just accept their compensation and cancel my filing.
smile.gif

Even though it is few hundred, better than nothing.
tribunal is good.
They did follow up my case.


Added on May 4, 2012, 9:17 am
QUOTE(phas3r @ May 4 2012, 12:31 AM)
Wow good to hear that.

I frequent that area to do car stuffs. Never went to this shop but name looks fancy.

U look calm in dealing this. For my proton savvy it is the other way round, SC charge me this and that, dunno need to change or not for my car hard to start problem, got one time pay until rm2k for service too!

After 4-5 years of hard starting, paid rm30 to an outside workshop(savvy specialist), no more hard start problem
*
sometimes, go back to original service centre is better.
e.g. perodua service centre or proton service centre.
their price is open price.
it is fair.

This post has been edited by pewfy: May 4 2012, 09:17 AM

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