To summarise :-

1) Subscribed to Streamyx online last week
2) By now TMnet assured jumpering already done . I have not activated yet , just wanted to test DSL signal first before activating.
3) However Aztech Modem 600EU does not show any DSL signal (not even a blinking one). Power light is on, Ethernet light is on.
4) Modem is not faulty. Tested it on someone else's Broadband enabled line. DSL light work.
5) No extensions used for my phone line, directly connected to wall socket.
6) Tried both with a splitter/microfilter and without one. Still no signal.
7) Complained to Tmnet but they insist and confirmed jumpering already done correctly.

So the big question. What am I supposed to do next?

This is the first time I am subscribing to any Broadband service, so my knowledge is almost Nil. Please pardon my ignorance.

Anyone can give me advice on what to do next? Thank You very much.

This post has been edited by Ngto: Nov 30 2005, 01:07 PM

go and activate it lah....you need to activate first

No lah, you crazy ah

DSL singal also tada, you want me to activate it ah?

Call TM net to activate. Once activated, it'll start to charge on your bill.

Stitchy® w/o stitches

Don't joke lah, this is serious lah

You activate only when got DSL signal indicator on modem right?

one of the stupidest case provided by TmNut..maybe ur area can't get..Just like mine...Phone number says okay , when they come here and test can't get..But after installing RTDSLAM , now if i check , it says i got streamyx installed..thats really stupid

ask TM , how far you're from the DSLAM

Thanks for your reply. My area sure can get because neighbours also connected before.

Only now this is another batch of New ports opened, so I subscribed.

check if your area can get broadband...or just keep bugging them by calling the support line

my area got RTDSLAM ...its just werid..it depends ,if people can get in the area , it does not mean u can get also..it goes thru telephone line..better call TM to find out more

I didn't joke. Last time, they told me that once activated, they'll start to charge you. Unless as you said, no signal and bla bla ...

Stitchy® w/o stitches

I know that once activated they will charge me. That's why I asked you not to joke because you advised me to ask them to activate my account even when I already mentioned that I can't get any DSL signal.

then u have call 1300 88 9515 choose language then press 1, after press 1 then press 4 . then the operator will speak to u. u try to describe the situation to the operator. they will help u .

I have already done that before I posted here. If they were much help I wouldn't have come to ask the experts here

I guess there is no "dsl signal" at your place...You might have to activate the service and try (you might never know) or call a techie to check..

its the jumper la.. did u giv the right home 'address'? hav a check... happened to one of my fren b4... if the 1300 dun help.. rush in to TM Point and fire them..

call their hotline la, Its tollfree btw, so no worries.

the hotline is not free la...

it is charge as local calls.....

PM me , give me ur phone number , i can see if jumpers are correctly set or not...or u can call 1300 and fire them up

double check your telephone wiring-is it really direct connection from pole to your wall socket?

I thought 1300 is toll free punya? Local charges ar? Dang, they always put me on hold for 10 minutes plus

Since this requires the services of a wireman it will be my last resort. Want to see if there are any other reasons for this 'no-signal' DSL problem frist before calling him in.

I still suspect TMnet didn't jumper properly, maybe on purpose, so that I will require and pay for their installation services. Just a thought.

Before I give my number, mind letting me know how you are able to check if jumpers or correctly set or not? By any chance are you working in TM?

For those who keep advising to to call 1300 helpline, I have already mentioned many times that I have already done that and they are no help. The just keep saying that jumpering already done. They can't help further.

So please stop suggesting that line of action

But I do appreciate all your replies. Thank You.

Ngto, hv u solved this? I also want to register the Streamyx. I just bought the modem and get it connected to the wall line jack. I found that the DSL light did not turn on or blinking.

I do not know whether this is normal or not, because I hv not register the Streamyx yet (plan to do on-line). So, will the light turn on after I register Streamyx and activate it after the light become stable?

waaa u think when u click online registration..the dsl light will auto turn on ke?

nolah..they have to check wheteher got port on not..if got..theyll jump the port for you..if no..ull have to wait...

no no no , but i got a friend who works in TM..if you just want..can pass along the message for you..But again its up to you

wmfei , register first...then you will know

Just a shot in the dark here.. it's not a condo with a fiber-optic network, is it ?

For your case, test it out with another modem to see whether there is a signal or not. Chances are that its the jumpers problem. Go to their office personally and fire them. It happened to my gf's case but luckily I know the supervisor in my area, so she checked and found out that the technician did not jump the signal even though its written in the records that its set.

Whatever it is, DO NOT ACTIVATE YOUR LINE if your line do not have a signal. And you can do self-installation yourself, just need to move those tmnut staff butt around. Try to go to your local branch and insist on talking to the manager...

Good luck

I did not register yet. I know the DSL light should not turn on before I register, but I though it should at least blinking to indicate that the modem is looking for the signal? Pls correct me if I am wrong. I am confuse here. Furthermore, how do I get the username & passowrd thru on-line registration?

Can some body list down the activities that need to carry out for the first time registration user ?

This post has been edited by wmfei: Dec 4 2005, 09:38 PM

Thanks prasys, but I don't think it would be necessary now.

I was passing by a shopping complex yesterday and there was a reseller promoting the Streamyx packages there. And as luck would have it, there was also a TMpoint representative around to help the resellers people to answer technical questions.

So I complained to the guy about what happened, and he asked for my phone number so that he could check for me. After that he said that my line was not done at all, and promised he would solve the problem for me first thing Monday morning if I just filled up the forms and registered with the reseller. He also photostated my I.C.

(So much for the 1300 helpline lying to me twice before that everything was already properly jumpered and even giving me the name of the person who did the work. Should have taken down his name)

Anyway, I will wait till Monday to see what happens as he said he would call me once everything was done.

But it could also be a case of the guy purposely tricked me to register with the reseller so that they would get the commission. But I would like to think he could really help to set things right on Monday (tomorrow).

Will post an update tomorrow.

wmfei,

1) register online. Among others they will ask you for you preferred user ID and password.
2) Along the way if you keyed in everything required , there will be a confirmation slip that you can print out. Keep this as a record of the registration particulars.
(If there is no port available, there will be some sort of funny 'error' message when you check your application status online. If there are ports available, the status screen will say something like "Service Available. Installation in progress")
3) After about one or two days, call them up to see if they already jumpered the line.
4) If so , then just connect your modem to the line jack and power on. No need to switch on the computer yet.
5) If they have done things properly, you should get a blinking DSL signal and shortly later the light will stabilize (that's what I was told). Also don't know if it's the same for all modems).
6) After that you can set up the modem in Windows and if you are sure there are no problems, you can call the 1300 line to activate the account.

This post has been edited by Ngto: Dec 5 2005, 10:22 AM

nowadays, when i call the 1300 hotline, the automated-sound recorder told me to dial the 03- numbers. my area dial-code is 04, so if i dial the 03 numbers, how would it charge? local charges or 'from 04 to 03 charges'?

I don't know how true it is, but some people say even the 1300 lines are not free.

High possibility: They don't do Jumpering Properly.

They got do Jumpering but didn't do it properly.

Normally DSL Light blinking is not yet set Jumpering but your case is totally no DSL Light. So either Jumpering Problem or Line Problem.

You need to pay for 1-300-88-9515.....It's not FREE.

Call the above no & get a Complain Report No "Very Important"

If they deploy contractor to fix for you, there could be a installation charges involved....so make sure they fix at the Jumpering site & not at your house.
Because Jumpering problem is their problems & their duty to fix it up. You already paying for RM75 Activation Fees.

You can do Cancellation within the 7 Days Activation Period. So, be smart to Cancel it if still no DSL signal.

With the Complain No.....you can write a letter & Fax to their Management or Call Direct Complain No. This way much Faster then keep on Calling 1-300-88-9515....because most of the time....they are hopeless...

Thanks Mika, it has been over 1 week already but I have still not activated my account yet. Anyway they told me before that those who subscribe without modem(without installation) won't get auto activation within 1 week. They will activate only when the customer has informed them to activate. That's what they told me.

Is it true you will still get a blinking signal even if jumpering have not been done yet. If I connect to any phone line without broadband, will I get a blinking light. Can you please clear my confusion?

If that is the case, then it's likely my phone line got problem? since there is not even blinking signal. btw I am using this current phone line for two years already for normal dial-up and there doesn't seem to be anything wrong with the wiring.

This post has been edited by Ngto: Dec 5 2005, 12:25 AM

Wrong, you will get Auto-Activated anytime after 7 Days Auto-Activation. This is the new rules which running since 5 Months ago.....

I can check for u....is your line is activated or not.

Yes, it's true. You get DSL light blinking in any ppl house phone that didn't apply for streamyx. DSL light blinking means no Streamyx Signal. DSL light stable means got Streamyx Signal. No DSL light at all means either the station doing the jumpering not fixing it properly or port problem or line problem.

So, it's TMNet duty to fix that kind of problems.

It's not your phone line problem.

I also got such problem..after they fixed the jumpering, i switch on the modem and called the 1300 to activate my account... i was put on hold for sometime and finally some1 picked up the phone..
she asked for my detail then asked me whether the dsl light blinking or not..i said no and i was asked to unplug the splitter and connect directly to the modem c whether the light got blink or not..
in the end, nothing happened so called her again n was put on hold again..later she asked me whether wanna book a time and ask the agent to come cause nothing can be done at the time..
so i jus agree on tat lo..
few days later the agent came..tried many times but the dsl light still no bliking, then he called the telekom people to do the jumperin again..after the telekom people go do the jumperin again, i finally can c the light blikning liao...
so i think the best way for u is to ask an agent come or ask telekom people to do the jumperin again.Jus my opinion

same here. When i subscribe Jaring Wired Broadband , TMnut's worker inform Jaring that my line jumpering had been done, and Jaring workers phone me and ask wether I want to active my account , and I told them the jumpering had not been done , and they called an TM agent come to my house.

Then those people at the 1300 are actually cheating by saying those who apply without modem (RM44/- package) won't need to worry about auto activation and will only activate when I give them my permission.

Question about the jumpering. How can a bad jumpering job cause a complete loss of DSL signal on the modem when even a non-jumpered non-streamyx line can at least get a flashing signal? Pardon my ignorance. I am complete dummy in these technical things.

This post has been edited by Ngto: Dec 5 2005, 12:57 AM

Boonping, they conned you. They purposely made your modem no DSL signal, so that you have to agree for them to come to your house and then charge you for installation fee.

That what I think they are doing to me and lots of other people.

TM workers wont charge you if they come your house to check your jumpering. Only those contracters are not TM's company will charge you. Get it ?

From what Boonping described they arranged for an agent (maybe a contractor) to check for the problem. There is always a possiblity the TM guys get a cut from the contractors they arranged with.

Anyway it's stated in the agreement that if those who do their own installation if they require assistance later on, they will charge an installation fee (maybe charge to Streamyx bill).

This post has been edited by Ngto: Dec 5 2005, 01:51 AM

those who came for jumpering mostly are TM's workers . Those who come for installation all are contracters

Erm i think i got no choice at the time..it seems like the agent used to be a telekom worker cause he knows the telekom guy who did the jumperin..i hv received the 1st month bill.not sure they got charge me or not.these are wat writen in the detail:
CREDIT ADJUSTMENT

Rebet Pendaftaran Online -50.00


REGISTRATION

Streamyx DSL Installation 75.00
Streamyx One Time Installation Fee 50.00



SUBSCRIPTION

Streamyx G.Lite Home Basic RM44 (04/10/05 - 06/11/05) 48.40
Streamyx G.Lite Home Basic RM44 (09/10/05 - 08/11/05) 44.00
Streamyx G.Lite Home Basic RM44 (09/11/05 - 08/12/05) 44.00
Streamyx G.Lite Home Basic RM44 Adjustment (04/10/05 - 06/11/05) 48.40-

So do they charge me??haha
1 more thing i would like to ask u all..ani1 here did online payment?i paid it on last sat but till now they still not update the database..hope they will update by today.soli if out of topic

Yes Boonping they charged you installation of RM50/- They tricked you into asking for their assistance. They agreement says that they will charge you RM50 for their services if you encounter problems and ask for their services. (btw the credit adjustment of RM50/- in your bill has nothing to do with the installation amount. It is a rebate given to everyone who register online - applicable at the time you subscribed to the package).

From what I see, this is their trick (I am not claiming it for a fact, just they way I think is happenning) :-

1) When you subscribe for OWN installation package, they purposely don't jumper or do bad jumpering job so your modem no signal.

2) They then convince you that your side got problems so that you will agree to ask for their services (they consider this as 'Installation services')

3) When you agree, they will arrange for their contractors to come to your place. After that their contractors will call up TMnet and speak to thier 'inside' people and pretend they are doing something to solve the problem. All that is happenning is that the contractors just give the 'ok' signal to the inside people to proceed and jumper properly so that your modem will now have the DSL signal.

4) They then charge you installation fee for your next bill.

After that you can use your own imagination, how much 'share' they get.

This post has been edited by Ngto: Dec 5 2005, 09:48 AM

You still don't understand. They won't tell you it's a jumper problem and claim it's some other problem at your end and then says that you need their 'installation' services.

Another thing is, shouldn't jumpering be done at their end? Why do they need to do jumpering at your house?

You got your problem fixed ?

Haha not yet. Still too early. Haven't got the guy's call yet.

ZOMG..i know streamyx likes to cheat its customers...Duh , I wish you the best...I hope its jumped correctly....Thats why I'm not a big fan of TM...they just give you excusese..hahahaha..Good Luck

Please keep us all up2date on that matter !

Ok, will update whether problem fixed or not later.

Mika, your info about the blinking light is wrong. I have checked with the Aztech technical people and they told me the modem won't have any blinking signal if connected to a line that has not applied for streamyx.

You mean it is normal when I connrect the modem (Aztech DSL600EU) to the line and not blinking. But I read the manual it said the blinking mean searching for the signal. Quite confusing...

How is your streamyx now?? Is there any advantage to register thru reseller/agent? any free gift/rebate? It is so sad when i check the Holiday package do not entitle for RM50 rebate.

haha then wat can we do?jus pay it lo..we cannot do the jumperin by overself also.

Whether we can do anything or not I don't know. All I know is we are being cheated.

That's what the Aztech support guy told me. If you connect to ordinary phone line (no streamyx application yet) then there won't be any DSL light (Blinking or otherwise).

If you apply for Streamyx and they already jumper your line, then it will flash and after a short while will stay on all the time, if signal is ok .

Everyone giving different information so I am also not sure who to believe anymore.

This post has been edited by Ngto: Dec 5 2005, 08:19 PM

Update on my case.

1) Confirmed - that the Guy who claimed to be from TMpoint (promoting the Streamyx packages in the shopping complex) who said he will help fix the problem is a 'CHEAT'.

Today he didn't call me, so I called him to find out what was happenning to his promise. Initially he didn't even remember about what my problem was all about. I had to describe my problem all over again. Then he said he will check out my application status. Later I called him again and he advised me to call the 1300 number for help.

Damn! That day I already told him that the 1300 couldn't help me and he promised me he could fix the problem if I register with him. That's the only reason I signed the form and let him photostst my I.C. Now he ask me to call the 1300 number !!! .

So I went to the TMpoint centre personally today and they confirmed he doesn't work with them. He is just another reseller. The TMpoint Centre person called his (the fake guy) number that I provided to them, and the 'Cheat' denied he told me he was from TMpoint (as what I expected he would do). I am now worried about my photocopy IC that he took from me.

2) Confirmed - The 1300 helpline people are either completely ignorant or cheats. Last week I was worried my account (RM44 self-installation package) will be auto-activated after 7 days even when I can't get a signal. So I called the 1-300-88-9515 activation centre and asked them about the auto-activation matter. I was thinking of cancelling my application because I didn't want to be trapped in a 1 year agreement when my line couldn't even get a blinking signal.

The person told me , confirmed, that I need not worry because the auto-activation is only for those who choose the Free Modem package where they need to pay for installation. Those who get the RM44/- package and do self-installation won't have auto-activation. They will only activated once I give them the go ahead.

Today I found out that my Account has been AUTO-ACTIVATED !!!. When I went to the TMpoint centre to complain, they told me that I am bound to the 1 year agreement and there was nothing they could do. The can't deactivate or cancel the account.

Really Damn!! I have to pay for 1 year subscription and I can't even get a stupid blinking signal yet!.

In the meantime, I just have to take their word that they will recheck the jumpers and wait for them to contact me.

So please take this as a lesson and not be so dumb as me. I was too trusting and took everybody's word without asking for their names or report numbers. Now I can't report the persons who bullsh***ed me and have to bear the consequences.

One final bit of advice. NEVER believe anything TMnut people tell you (especially from the 1300 support line) without being extremely cautious.

This post has been edited by Ngto: Dec 5 2005, 07:20 PM

Can anyone here tell me how to check my Streamyx 'account usage' online using my dial-up Jaring account.

Since my account has been auto-activated and I can't use it, I am worried those jokers might be using my streamyx account without my knowledge (Remember this is a RM44/- package) and I will be charged the RM44/- and any extra usage at 1 sen per minute.

u can actually..go to the tmnut selfcare , enter ur username/password..

gosh , thats why i'm worried about TM..at least JARING..i know..not much resellers and direct from JARING

i never heard of auto-activation before. well probably u can go complain to tmnet or maybe MDMC that u DID NOT give ur consent to activate your line. ive been doing self-installations for people around this area and i have yet to hear this kind of encounter. whatever it is i guess u better demand to see the manager or supervisor everyday cuz ur losing money each day if they dont jump the signal to u.

and the next time u guys call 1300..ask for the staff name...its better to have someone to point to for wrong information...

and for people who wants to check their application status, just go to http://www.tm.net.my/html/on_services.cfm under streamyx -> status application.

and u can also ask on who activated ur streamyx for u. cuz in order for activation they need ur

1. Name
2. IC no.
3. Username
4. Password
5. Phone line number

thats from my experience as a reseller, no activation is done without consent of the owners and an application is considered as void if no activation is done within 7 days of the jumpering.

i guess some ppl just wanna go find money the "responsible" way

This post has been edited by SnoWFisH: Dec 5 2005, 07:42 PM

SnoWFisH, thanks.

Like I mentioned, I was at the TMpoint centre personally today to complain about the auto-activation but they themselves said it is their policy and they cannot do anything about it.

Btw the link you provided is only for prepaid users or something like that.

This post has been edited by Ngto: Dec 5 2005, 07:58 PM

Selfcare? You mean their (TMnet) website online services. I have tried before but there isn't anything that will show me my Streamyx usage record.

That means its not being used or not yet used...Call TmNut to find out if anyone used..Just tell them u cant get the ddamn signal and you're not willing to pay a single cent for it...

Telling them is one thing, whether they will listen or not is another thing .

About the matter on usage, what I meant was there is no button where I can click that will show my usage record.

I can only check my application status which gives only basic information about my application. Nothing further apart from that.

Probably they only allow you to check your account usage when you log in using Streamyx. What an irony because I can't use the Streamyx account in the first place.

This post has been edited by Ngto: Dec 5 2005, 08:38 PM

Update on my problem


I was right all along.

After making official complaint/report at Tmpoint on Monday, and after so many calls to thier 1300 in the past week, I got edgy again and called their 1300 this morning for an update to my problem.

As usual they insist jumper already done, and keep suggesting I call their contractors to check on my installation (meaning want to force me to pay Installation fees). I refused and insisted I know they are forcing me to pay installation fees and I flatly said that I know the problem is not on my side. I told if not fixed within another week then I will insist on cancelling my account even when they say I can't cancel.

An hour later when I was surfing the internet using my Jaring Dial-up, the connection suddenly went dead. Not even a normal phone dial tone. Then miraculously I heard my doorbell ring and two TM guys/ or Contractors (not sure) on motorbike asked me if I reported a problem with my phone line.

I suspect they purposely made my line went dead so that they can make one last attempt to say my streamyx problem is because of my internal problem and pretend to fix it and ask me sign form for installation.

So I told them the problem is not the phone line wiring in my house and did not let them in. After that they gave up and drove away. After five minutes, I got a call from them to check my modem, and when I did, 'lo and behold' I nearly jumped out of my skin. The DSL light finally appeared. Eureka! They must have finally done some jumpering at the Telekom 'Box' outside the main road near my Taman or asked their contact at Tm to fix the jumpering there.

But whetever it is, right now I am online using Streamyx and so far so good.

This post has been edited by Ngto: Dec 8 2005, 01:40 PM

So the status is : ur DSL light will not turn on or blinking, until they do the correct jumper and the DSL light now turn on permanently, right??

[quote=Ngto,Dec 8 2005, 01:33 PM]
Update on my problem
I was right all along.

After making official complaint/report at Tmpoint on Monday, and after so many .....

[quote=wmfei,Dec 8 2005, 07:37 PM]
So the status is : ur DSL light will not turn on or blinking, until they do the correct jumper and the DSL light now turn on permanently, right??

[quote=Ngto,Dec 8 2005, 01:33 PM]
Update on my problem
I was right all along.

After making official complaint/report at Tmpoint on Monday, and after so many .....

[/quote]

Yes, just like I told you before the Modem won't have any DSL light if not jumpered for Streamyx yet.

These are the steps you have to take :-

1) After application online, wait for few days and then call their 1300 line and ask them to confirm if jumper already done.

2) If they say yes, then test your line by connecting your modem straight to phone jack without the handset (no need to connect to computer yet). Power on the modem and wait a while for the blinking signal. After blinking for a while, the Signal will stabilise and will remain always on.

If completely no signal at all after waiting (not even blinking one) , then you are like my case. Those people didn't jumper yet but want to cheat you by saying already done.

3) If signal is stable, then you can start setting up your computer and connecting the ethernet cable. Also set up your user name and password etc in your modem. You can't connect to internet yet if your account not activated yet.

4) Now you can also connect your splitter/microfilter and your handset between the wall socket and your modem.

5) Finally if you are satisfied all is well, call their 1300 activation centre to activate your account (if you don't their system will auto activate after 7 days without your permission).

6) Once activated, and if your modem login to Streamyx server to browse internet, your PPP light will also light up.

This post has been edited by Ngto: Dec 8 2005, 08:53 PM

Finally I am able to connect to Streamyx. The trick is you NEVER call TMNET 1300889515 if it is related to the line problem.

I called my nearest Telekom's Technical Department yesterday and told them the problem. They also checked and said the jumper was set since the registration date. They came over to my place and check the line today. And finally the DSL signal goes on after they fix something at the telephone port outside my apartment. They do not charge me on it.

So, pls don't waste time & money to call 1600889515 on the line/DSL signal issue. The nearest Telekom's Technical Department is the one that can help you.