To summarise :-

1) Subscribed to Streamyx online last week
2) By now TMnet assured jumpering already done . I have not activated yet , just wanted to test DSL signal first before activating.
3) However Aztech Modem 600EU does not show any DSL signal (not even a blinking one). Power light is on, Ethernet light is on.
4) Modem is not faulty. Tested it on someone else's Broadband enabled line. DSL light work.
5) No extensions used for my phone line, directly connected to wall socket.
6) Tried both with a splitter/microfilter and without one. Still no signal.
7) Complained to Tmnet but they insist and confirmed jumpering already done correctly.

So the big question. What am I supposed to do next?

This is the first time I am subscribing to any Broadband service, so my knowledge is almost Nil. Please pardon my ignorance.

Anyone can give me advice on what to do next? Thank You very much.

This post has been edited by Ngto: Nov 30 2005, 01:07 PM

No lah, you crazy ah

DSL singal also tada, you want me to activate it ah?

Don't joke lah, this is serious lah

You activate only when got DSL signal indicator on modem right?

Thanks for your reply. My area sure can get because neighbours also connected before.

Only now this is another batch of New ports opened, so I subscribed.

I know that once activated they will charge me. That's why I asked you not to joke because you advised me to ask them to activate my account even when I already mentioned that I can't get any DSL signal.

I have already done that before I posted here. If they were much help I wouldn't have come to ask the experts here

Since this requires the services of a wireman it will be my last resort. Want to see if there are any other reasons for this 'no-signal' DSL problem frist before calling him in.

I still suspect TMnet didn't jumper properly, maybe on purpose, so that I will require and pay for their installation services. Just a thought.

Before I give my number, mind letting me know how you are able to check if jumpers or correctly set or not? By any chance are you working in TM?

For those who keep advising to to call 1300 helpline, I have already mentioned many times that I have already done that and they are no help. The just keep saying that jumpering already done. They can't help further.

So please stop suggesting that line of action

But I do appreciate all your replies. Thank You.

Thanks prasys, but I don't think it would be necessary now.

I was passing by a shopping complex yesterday and there was a reseller promoting the Streamyx packages there. And as luck would have it, there was also a TMpoint representative around to help the resellers people to answer technical questions.

So I complained to the guy about what happened, and he asked for my phone number so that he could check for me. After that he said that my line was not done at all, and promised he would solve the problem for me first thing Monday morning if I just filled up the forms and registered with the reseller. He also photostated my I.C.

(So much for the 1300 helpline lying to me twice before that everything was already properly jumpered and even giving me the name of the person who did the work. Should have taken down his name)

Anyway, I will wait till Monday to see what happens as he said he would call me once everything was done.

But it could also be a case of the guy purposely tricked me to register with the reseller so that they would get the commission. But I would like to think he could really help to set things right on Monday (tomorrow).

Will post an update tomorrow.

wmfei,

1) register online. Among others they will ask you for you preferred user ID and password.
2) Along the way if you keyed in everything required , there will be a confirmation slip that you can print out. Keep this as a record of the registration particulars.
(If there is no port available, there will be some sort of funny 'error' message when you check your application status online. If there are ports available, the status screen will say something like "Service Available. Installation in progress")
3) After about one or two days, call them up to see if they already jumpered the line.
4) If so , then just connect your modem to the line jack and power on. No need to switch on the computer yet.
5) If they have done things properly, you should get a blinking DSL signal and shortly later the light will stabilize (that's what I was told). Also don't know if it's the same for all modems).
6) After that you can set up the modem in Windows and if you are sure there are no problems, you can call the 1300 line to activate the account.

This post has been edited by Ngto: Dec 5 2005, 10:22 AM

I don't know how true it is, but some people say even the 1300 lines are not free.

Thanks Mika, it has been over 1 week already but I have still not activated my account yet. Anyway they told me before that those who subscribe without modem(without installation) won't get auto activation within 1 week. They will activate only when the customer has informed them to activate. That's what they told me.

Is it true you will still get a blinking signal even if jumpering have not been done yet. If I connect to any phone line without broadband, will I get a blinking light. Can you please clear my confusion?

If that is the case, then it's likely my phone line got problem? since there is not even blinking signal. btw I am using this current phone line for two years already for normal dial-up and there doesn't seem to be anything wrong with the wiring.

This post has been edited by Ngto: Dec 5 2005, 12:25 AM

Then those people at the 1300 are actually cheating by saying those who apply without modem (RM44/- package) won't need to worry about auto activation and will only activate when I give them my permission.

Question about the jumpering. How can a bad jumpering job cause a complete loss of DSL signal on the modem when even a non-jumpered non-streamyx line can at least get a flashing signal? Pardon my ignorance. I am complete dummy in these technical things.

This post has been edited by Ngto: Dec 5 2005, 12:57 AM

Boonping, they conned you. They purposely made your modem no DSL signal, so that you have to agree for them to come to your house and then charge you for installation fee.

That what I think they are doing to me and lots of other people.

From what Boonping described they arranged for an agent (maybe a contractor) to check for the problem. There is always a possiblity the TM guys get a cut from the contractors they arranged with.

Anyway it's stated in the agreement that if those who do their own installation if they require assistance later on, they will charge an installation fee (maybe charge to Streamyx bill).

This post has been edited by Ngto: Dec 5 2005, 01:51 AM

Yes Boonping they charged you installation of RM50/- They tricked you into asking for their assistance. They agreement says that they will charge you RM50 for their services if you encounter problems and ask for their services. (btw the credit adjustment of RM50/- in your bill has nothing to do with the installation amount. It is a rebate given to everyone who register online - applicable at the time you subscribed to the package).

From what I see, this is their trick (I am not claiming it for a fact, just they way I think is happenning) :-

1) When you subscribe for OWN installation package, they purposely don't jumper or do bad jumpering job so your modem no signal.

2) They then convince you that your side got problems so that you will agree to ask for their services (they consider this as 'Installation services')

3) When you agree, they will arrange for their contractors to come to your place. After that their contractors will call up TMnet and speak to thier 'inside' people and pretend they are doing something to solve the problem. All that is happenning is that the contractors just give the 'ok' signal to the inside people to proceed and jumper properly so that your modem will now have the DSL signal.

4) They then charge you installation fee for your next bill.

After that you can use your own imagination, how much 'share' they get.

This post has been edited by Ngto: Dec 5 2005, 09:48 AM

You still don't understand. They won't tell you it's a jumper problem and claim it's some other problem at your end and then says that you need their 'installation' services.

Another thing is, shouldn't jumpering be done at their end? Why do they need to do jumpering at your house?

Haha not yet. Still too early. Haven't got the guy's call yet.

Ok, will update whether problem fixed or not later.