QUOTE(alexkos @ Apr 19 2016, 10:24 AM)
I will need to make two trips down? =(
If that's the case, most likely you have to make at least two trips down. You may submit the completed form together with other MyBRAIN documents to Biasiswa division at the Ministry of Education, Putrajaya, by 30 April.
It's a standard protocol for SGS to inform you that they need some time to process, as they cannot assign someone's responsibility specifically to commit to process your form within a short window of time. Nevertheless, if you meet up with Puan Rahmawati Umar personally, and she is not occupied, then she can sign your form straightaway.
If she is occupied, tell her don't rush, let her finish the job and come back to you. If you wait for her patiently (probably 30 min to an hour), then she will settle your case. Just make sure that you bring along with the offer letter so that she doesn't need to look for your documents in order to verify your status.
If you rush her, then you know the consequences. She'll probably tell you to leave your form in the office and to follow up in the next few days.