i will get back 2 you later...i am still surveying which condos 2 live in without compromising the distance 2 my workplace

i will get back 2 you later...i am still surveying which condos 2 live in without compromising the distance 2 my workplace

Sure Bro...feel free to PM me.

Thanks.

Ok bro. do let us know in any area we can help in Time broadband related matter


Yeapch
Time Distributor
YQC Technology Solution
(PG-0116813-K)

33-04-89 Prangin Mall Komtar,
Jalan Dr Lim Chwee Leong,
10100 Penang

Yeap
T : 04-262 8601, 012-490 0601
F : 04-262 8601
E : yeapch@gmail.com

Hi bro, didn't receive any pm from you. Anything u want to inform me?
So university tower is in the future plan?

Dear bro

Thanks for your interest in Time Fibre to the Home

University Tower is not ready for service yet .

Once Time has plan of provide/extend servcies Broadband in the Buildling , we will inform you in the first place.



Yeap ch
Time Distributor
YQC Technology Solution
(PG-0116813-K)

33-04-89 Prangin Mall Komtar,
Jalan Dr Lim Chwee Leong,
10100 Penang

Yeap
T : 04-262 8601, 012-490 0601
F : 04-262 8601
E : yeapch@gmail.com

Hi Bro,

Feel free to check out my pm ya.

Thanks

Hi..I have an issue with my Astro/Time fibre connection - last night everything was fine and working, and when I woke up this morning, the LOS light was blinking red and PON light was off. I immediately called up the support number and logged a complaint. I was informed that a technician would call me up within 24-hours.

In the evening I called them up again to check and ask that I had not been contacted, and was informed that it was an "activation issue" at Time's end, and that there was nothing wrong with any of my equipment.

This being a Sunday, my hands are fully tied and I am dependent on their customer support. Would appreciate if anyone can provide any insight into whether this could be a cable issue or something at Time's end? The reason I ask is that I paid a large amount of money for cable pulling from the riser (90m away unfortunately), and if it does turn out to be a cable issue, I do not plan on paying for all the installation again.

Hi Bro,

For this Technical issue, feel free to check out your PM for more details.

You could call me anytime, I'd much glad to provide any forms of assistance.

Thanks.

just got my Time FTTH installed. initial speed very impressive. 8mbps package getting ard 900kBps throughput.

just one question. how do i turn on the 50Mbps boost?

Hi bro


https://selfcare.time.net.my/auth/login


key in your username : xxxxxx@timebb

and password


and get a boost there


please do not hesistate to pm us if need further clarification


yeap ch
Time distributor


YQC Technology Solution
(PG-0116813-K)

33-04-89 Prangin Mall Komtar,
Jalan Dr Lim Chwee Leong,
10100 Penang

Yeap
T : 04-262 8601, 012-490 0601
F : 04-262 8601
E : yeapch@gmail.com

cheers mate. really impressed with the quality so far.

IN terms of access to certain websites to download movies, series, etc is there any restriction?

Update on this. The first line support kept telling me it was some sort of "activation issue" at my end, and would be fixed Monday morning. I was skeptical about this, and I then got a call from one of the installers telling me he would come over to fix my problem on Tuesday morning.

I had to come to the office, and luckily my wife was able to stay home in the first half. The problem turned out to be a blown box in the condo riser which he fixed. The services are back now.

On a separate note, the router (Cisco E1200) seems to be absolute crap. I need to restart it every few hours, and the maximum uptime I have gotten from it is probably 12 hours or something. I wanted to know if we can use our own router with TIME? I have my eye on the Asus RT-AC68U, but waiting to save up some money. Appreciate any input or feedback on if this is a good combination.

Second, the "Boost" I seem to get is 30mb, whereas in some places it says 50mb. I have the 24mb package so I would hope to get 50mb, but not sure what the policy is?

Hi bro


Of course the customer can use router that support Time Broadband . Kindly Pm us on the model that compatible with the network

Btw the Boost apply for astro Time Iptv packages only limited to 30mbps for 24mb packages.

please do not hesistate to pm us if need further clarification


yeap ch
Time distributor


YQC Technology Solution
(PG-0116813-K)

33-04-89 Prangin Mall Komtar,
Jalan Dr Lim Chwee Leong,
10100 Penang

Yeap
T : 04-262 8601, 012-490 0601
F : 04-262 8601
E : yeapch@gmail.com

Dear Bro


Thanks for your interest in Time Broadband

Time are not practise restriction in term of access to certain website as you mention




please do not hesistate to pm us if need further clarification


yeap ch
Time distributor


YQC Technology Solution
(PG-0116813-K)

33-04-89 Prangin Mall Komtar,
Jalan Dr Lim Chwee Leong,
10100 Penang

Yeap
T : 04-262 8601, 012-490 0601
F : 04-262 8601
E : yeapch@gmail.com

just ran a couple of speed test on the ookla test page. dl speed essentially dropped by half (now <4mbps) compare to noon. is this supposed to be normal?

TM Cyber
Maxis KL
yes4g KL


last i recalled i subscribed to 8Mbps, not 4Mbps. Now it's even worse than unifi.

This post has been edited by konpaku: Nov 12 2013, 07:32 PM

Hi Bro,

Glad that yr connection is back online
What do you mean by a 'blown box' ?

Vry unfortunately Cisco Linksys products nowadays are not as promising as previously. We had spotted this disconnection issue & alrdy feedback to Time.
The previous firmware though has some high bandwidth bottle neck issue but it seems much better as it does not have this disconnection issue.

Of course you can replace it with yr own router (jus that Astro/ Time will not provide technical support on that)...but need not worry...buzz me. ..our team wil assist you in any equipment related to Time products.
Asus RT-AC68u wil work as well as its predecessor AC66u... jus tat the price is steep. ..lol

Astro Free Boost for 24Mbps is only up to 30Mbps.
Just log in to your Selfcare panel at http://selfcare.time.net.my
Click on Boost Manager, select how many hours you want to boost & click the Boost button.
Time package (Internet only without Astro), you're able to boost up to 50Mbps for 30 hours/month.

Nope Time does not block

no reply for my case?