Quote from the Terms and Conditions of DG Prepaid Mobile Internet:

DiGi reserves the right to revise, modify and/or change these terms and conditions at any time at DiGi's sole discretion without providing notice to Subscribers. Continued use of this service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Subscribers are advised to visit this page periodically to review the terms and conditions.

Basically, DG declares they can change whatever they like, whenever they like, without having to provide any notice to customers. They expect us to check their website every day.

This post has been edited by dgboy: Jul 12 2013, 11:26 PM

Agreed. It was DiGi shop in klcc that told me I have to go DiGi Centre at Times Square, was shocked to hear that.

DG migrating to new website, that may be why you had problem to access.

This post has been edited by dgboy: Jul 20 2013, 09:41 AM

[deleted]

This post has been edited by dgboy: Jul 20 2013, 09:41 AM

Birthday Bonus still available for Best and Easy users

Top up within +/- 3 days of your birthday

Free credit is 50% of top up amount, given instantly

New rules:

Minimum qualifying top up is RM30

Any free credit remaining after 30 days is forfeited

Source

This post has been edited by dgboy: Jul 24 2013, 07:14 PM

I still got it on the menu.

How much credit do you have? If it's less than RM35, perhaps the one year option may not appear.

I tested another line with balance of RM5.90 and you cannot reach the menu I posted. There's an immediate response that you need a minimum balance of RM6.

So, anyone with credit balance between RM6.00 and RM34.99 may possibly only be offered the monthly option.

This post has been edited by dgboy: Jul 30 2013, 11:39 PM

Are you on the latest version of Best plan?

This post has been edited by dgboy: Jul 31 2013, 07:23 AM

Yes, indeed. The one year validity is only available on the latest plan. That's been the case since new Best plan was launched. It's how DG force us onto the new plan. They did exactly the same before when Super Long Life was first launched. All those on old plans like Super SMS had to update to Hit RM1 plan to get Super Long Life.

This post has been edited by dgboy: Jul 31 2013, 07:55 PM

Latest from DG

Device/IMEI blocking service

Dear valued customers,


From 31 July, DiGi is offering the Device/IMEI blocking service to all customers. This service will disable your device from making or receiving calls, SMS, data and other services within DiGi network. The service will be important to hinder snatch thieves and unauthorised use of your devices.

For more details, kindly refer to the FAQ or contact our Customer Service.

Nope, line must be in active state.

You mean make IDD call?

This post has been edited by dgboy: Aug 1 2013, 01:15 PM

Yes, you need to unsubscribe the mobile internet package before midnight on the last day. Termination of the plan occurs immediately you unsubscribe.

The validity is correct for new Best plan. However, your line is barred during the 75 days and you won't be able to use internet even if your mobile internet validity is still running.

Top up a minimum of RM30 on your birthday, plus or minus 3 days.

Bonus is paid instantly and valid for 30 days, any balance after that period will be forfeited.

You need to be a customer of DG for at least three months before you qualify for Birthday Bonus.

More details here.

As far as I know, the rules on bonus expiry actually changed on 01 March 2013. What was added 01 August was the new top up requirement of RM30 to qualify for birthday bonus. Pointless to ask DG as they will be as clueless as the rest of us. Assume the worst, most of us already suffered our free credit being forfeited at the end of June, without any prior notice.

There should be an advance sms from DG advising the date any remaining free credit will be forfeit. Keep your hp switched on 24/7 to improve your chances of receiving that sms.

Ya, I think that's historical. Goes way back to the days when prepaid registration was optional. Still quite alot of outdated information on DG website. Despite all the revamps over the years, some of the old content remains. Have reported to DG and we'll see if they update it later.

This post has been edited by dgboy: Aug 12 2013, 02:56 PM

Better you buy Store Reload instead, then you can activate it any time. It will also be auto-activated two days before your line is due for termination.

This post has been edited by dgboy: Aug 17 2013, 03:59 PM

No, not this one. This is exactly why last time I told the DG people to rename the service to Stored (with d) Reload. It is nothing to do with DiGi Store. You have to buy from those epay sellers. See store reload on this page for more details.

digilife also selling it here at lyn

This post has been edited by dgboy: Aug 17 2013, 08:07 PM

Not any more, as far as I know. In the days of DJuice, DG had something called Interact Email, which allowed to send/receive email via sms. You can still find it on the STK menu of older DG sim cards. However, the service was closed years ago.

This post has been edited by dgboy: Aug 18 2013, 12:55 PM