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> [Q&A] Pos Laju Services, Ver 2

munkeyflo
post Oct 5 2012, 03:09 PM

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QUOTE(kunimitsu @ Oct 5 2012, 12:27 PM)
how to track air mail parcel arr??

CD xxxxxxxx My

example the tracking
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http://www.pos.com.my/pos/appl/service/sub_poslaju.asp

QUOTE(emment85 @ Oct 5 2012, 12:38 PM)
I'm just afraid the parcel will dissapear in there as i wanted to send some clothe to UK. Just wonder anyone has encounter any problem while using POS Laju to send to international country? ^^
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I've used Poslaju to send parcel post to NZ and Aus before. Takes around minimum 1 month to maximum 3-4 months for sea shipping.
I don't know the rates exactly but you can easily get it from Poslaju website.
http://www.pos.com.my/pos/services/fast_ma...tional/ems.aspx

Parcel post that is under Poslaju has a tracking number. Honestly, you can only track it until it send out of Malaysia, after that you can't really trace it already.

If you don't mind the cost, then go for international brands like Fedex or DHL where you can easily track.
munkeyflo
post Oct 31 2012, 11:33 PM

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QUOTE(YiHang @ Oct 31 2012, 08:46 PM)
Hi, guys, if I'm sending my T-Shirt packaged in an envelope, should I use post laju or pos ekspress? And will my envelope be still in good shape or will it be crumpled or crushed?
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Poslaju.

Pos Ekspress can only be used if you don't exceed the weight and thickness as stated on the envelop. If not it will be returned to sender and your money spend on it is wasted.
munkeyflo
post Nov 1 2012, 10:22 AM

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QUOTE(YiHang @ Oct 31 2012, 11:44 PM)
Oh. Then how about the condition of my envelope after it is received by the receiver?
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You mean delivered via Poslaju?

When you post out your item, they'll most likely ask you to put it into their Poslaju plastic flyer. Or you can always ask from them. The flyer will protect it from getting wet and getting tampered with.

As for your condition of the items, clothings will be the least of my worries. Tons of clothes are sent via Poslaju everyday. I would worry more if it was an electronic item or a bottled perfume but clothes will definitely be fine. Some sellers just put the clothing into a plastic bag andden put the whole plastic bag into the Poslaju flyer.
munkeyflo
post Nov 1 2012, 02:17 PM

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QUOTE(YiHang @ Nov 1 2012, 01:55 PM)
Oh yea thanks I know the T-Shirt will be ok , but how about the envelope? Because i plan to decorate my envelope nicely before sending it but Im worrying that the envelope will be crushed or crumpled then my hard work will be ruined.. sad.gif
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If that's the case, then the best way is to put it in a box with protection. Take note of the box size, if its too big, they may use volumetric weight and it'll be very much more expensive. Poslaju also sell boxes that you can purchase to put your envelop in.
munkeyflo
post Nov 5 2012, 08:19 PM

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QUOTE(xinan08 @ Nov 5 2012, 06:22 PM)
anyone using poslaju today?..i post 1 package into klang today but until now cannot track the item using the poslaju tracking..anyone experience the same problem today?make me worry sick about the item...
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LOL. Everyone will definitely experience the same "problem". doh.gif

Check again at midnight today and you'll see it.
munkeyflo
post Nov 17 2012, 02:17 PM

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QUOTE(lee1234 @ Nov 17 2012, 02:06 PM)
using poslaju will takes 1 months for a parcel shipment? the transit time stated 3-4days mean??
is tax applied if post phone to UK? it tax applied, usually the sender will pay it or the recipient?
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Poslaju handles parcel post as well. The 1-3 months thing is parcel post. I'm not sure if Poslaju ship internationally and how long it'll take. It's best to check with Poslaju directly. There's also sending by air or sea, obviously by air will be faster and more expensive.

Usually if time is a concern, I'll use more establish courier companies like FedEx or DHL to post internationally. I'm not sure about UK postal service but if ppl from overseas send things here and they get taxed, the recipient will have to pay before the custom release it. Again, I do not know if UK custom tax phones delivered into UK.
munkeyflo
post Nov 17 2012, 04:25 PM

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QUOTE(digitalz @ Nov 17 2012, 04:03 PM)
They do ship internationally though the time for the items being sent might vary from countries. I've tried sending a small package back to NZ once, and if my memory serves me right, it took like one week+. Well, that is, if my memory serves me right.  sweat.gif

Anyway, they do ship internationally. Lol.
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Ah okay. Under Poslaju as well? My mistake for misleading the previous guy then. Cause I know Poslaju handles parcel post that delivers locally and internationally so didn't know if they do Poslaju courier to overseas as well.
munkeyflo
post Dec 5 2012, 12:25 PM

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QUOTE(Entrux @ Dec 5 2012, 11:19 AM)
Hi guys,
First time receiver here so... Was tracking my parcel, said delivering at 8.15am then at about 10 it change to delivering at 9.45am ._. is something wrong? D: and based on that timing can assume what time reach yeah? A bit uncomfortable camping at the door of my house (after hearing all the stories of the postman not waiting for even 1min, not honking no doorbell etc I decided to just camp doh.gif )

I'm in Cheras area btw~

Cheers!
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You mean you trace it online and it says attempting to deliver at 8.15am?
The time is usually not accurate, it's most likely the time that they leave their office to start their deliveries. It will be delivered to your place today, or sometimes it may not (as the above example) cause for whatever reasons.

Since you have not receive any Poslaju before, it's hard to say what time they'll deliver. At my place, they used to deliver around 11am or so, but nowadays they tend to come around 6-7pm in the evening. Usually they'll honk few times, no doorbell.
munkeyflo
post Dec 5 2012, 01:07 PM

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QUOTE(Entrux @ Dec 5 2012, 12:57 PM)
biggrin.gif I JUST GOT IT LOL it was in a van o-o first time see pos laju van xD
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O.O First time see Poslaju van? Lol. They only deliver in their vans. I'm sure you have come across one or two on the road before.

There was once the poslaju man came in his personal car to deliver lol. Was a bit suspicious but it was like 7pm already.
munkeyflo
post Dec 11 2012, 11:12 AM

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QUOTE(steakikan @ Dec 8 2012, 09:52 PM)
Can I ask, if they request for self collect, do their distribution point appointed is open at Saturday? and what is the opening hour? Thanks
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Depending on the branch. Most Poslaju branches open on Saturday full day (except 1st Saturday of the month).
munkeyflo
post Dec 11 2012, 04:06 PM

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QUOTE(GroundMan @ Dec 11 2012, 12:59 PM)
Anyone knows what does this mean? Is it being sent back to the seller?
Tracking Shipments  Track | Backetail result for Parcel No : Time Process Office
10-Dec-2012 21:34:19 Consignment dispatch out from origin station PPL PETALING JAYA
10-Dec-2012 16:50:52  PPL PETALING JAYA
27-Nov-2012 20:40:34 Consignment to be collected at Counter Delivery PPL PETALING JAYA
27-Nov-2012 11:39:11 Unable to deliver the item due to
Addressee not around at time of delivery PPL PETALING JAYA
27-Nov-2012 08:22:33 Courier is attempting delivery PPL PETALING JAYA
27-Nov-2012 07:49:53 Consignment arrived at processing center PPL PETALING JAYA
26-Nov-2012 18:35:15 Consignment received and processed from posting at Post Offices PPL JOHOR BAHRU
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Most likely returned to seller because the addresses did not collect the parcel for over 2 weeks.
munkeyflo
post Dec 16 2012, 06:18 PM

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QUOTE(brickcargo0428 @ Dec 16 2012, 01:17 PM)
oh~i haven't receive it ~the parcel will arrive 2morrow ~as i need to collect early in the morning from post office thn straight away balik hometown dy~
izzit still the same to call them 1st??
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Call them now and let them know.
If you call them tomorrow, most likely they already send it out for delivery with their poslaju courier ppl early in the morning before they even pick up their customer service line. If send out for delivery already then no choice but to wait for it to come back from delivery, which is after the day ends.
munkeyflo
post Dec 19 2012, 08:47 AM

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QUOTE(ss_sk @ Dec 18 2012, 02:59 PM)
I dont exactly know what kind of service that my seller use because usually I never encountered such problem. I assuming it will be domestic parcel, I'm not sure. anyway here's my tracking id EM274650030MY
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It's express delivery. Should be delivered the next working day or latest the next next working day.

Try calling up their hotline and ask to check this tracking number. Sometimes their online tracking don't show it. If it's still not in their system, then let your seller know and ask him to double check the tracking number given. If he says its correct, ask him for the receipt of the consignment note with all the necessary details.
munkeyflo
post Dec 19 2012, 09:50 PM

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QUOTE(ss_sk @ Dec 19 2012, 10:24 AM)
First I ask myseller for the receipt and all the necessary detail but he replied he already gave me the correct ID, he also said dont blame him if i dont receive the package. he has post many item before this nothing happen before. then he told me to call post if I not receive the item and last he said dont keep on kacau me.

So, I called their hotline and explain my situation and the officer check my tracking id and she said the tracking id doesn't register in their system.
so I tell her that the seller post it on monday then she replied if the seller already post it the it will appear in their system,
so the officer told me to ask my seller to call their hotline to verify the postage.
I msg my seller to do so he dint reply my msg..

sorry for the long post I dont know what to do.. I hve been FFK or what??
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Msg the seller again. If it's not in their system, and it has been posted on Monday, definitely something is wrong. I've posted so many parcels with Poslaju for so long and the most also took up to 24 hours for it to display in the system.

If your seller say "Don't kacau him" and does not want to provide you further details, then he's trying to avoid you or trying to be rude. Which is what a seller SHOULD NOT be doing. Open a dispute thread straight away and inform him about it. Also if possible, report to police and tribunal.


Added on December 19, 2012, 9:53 pmLost in post not his responsibility is one thing, but giving a tracking number that is untraceable is another thing - which clearly shows that he is trying to cheat.

This post has been edited by munkeyflo: Dec 19 2012, 09:53 PM
munkeyflo
post Dec 20 2012, 12:48 PM

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QUOTE(ss_sk @ Dec 19 2012, 11:20 PM)
So my seller called the pos laju and he said to me that the post office give 2 reason on why this is happening either computer got problem or the pos people didn't receive the item.
he also told me that the pos officer will call him this evening or tomorrow morning.
so I ask him whether the post office called him yet he replied not yet maybe tomorrow.
and untill now the system still shows record not found for the tracking id he provided me with.

To be honest I'm not satisfy dealing with him so what should I do?? should I wait until tomorrow and see what will happen or I straight away open a dispute thread??
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You can also call Poslaju and ask why is it not in their system. There's almost no reason for it to not be in the system, now 4 days already. If he claims the "pos people didn't receive the item", then he can also say he already posted it out but Poslaju lost it so it's not his responsibility. But the truth could be that he never post out the item and Poslaju didn't receive it also. If he refuse to send you a photo of the consignment note to prove that he has sent out the item, then open dispute thread straight away and post on all the seller's selling thread to inform him about it.

Poslaju suppose to deliver next day. It has been so many days already still not in system. Your seller maybe haven't send it out yet also.
munkeyflo
post Dec 21 2012, 05:14 PM

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^Call them and ask.
munkeyflo
post Dec 29 2012, 09:09 AM

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QUOTE(CheaTeRz @ Dec 28 2012, 09:20 PM)
So sad sad.gif

got delayed on my package, 1st time this ever happen to me after over 100+ parcel that i received by poslaju

user posted image

+ how could they even missed the delivery, i dont get it @.@
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It happens sometimes. No matter how efficient the company is, mistakes still happens sometimes.
I've sent/received via Poslaju so many times and there was once my parcel was delayed for 2 days with no reason, another one they return back to me cause they say wrong address but my buyer confirm is the right address. But other than that, Poslaju have never failed me. biggrin.gif

QUOTE(craftykid94 @ Dec 29 2012, 12:00 AM)
Hi, i may be opening an online store soon selling craft products and neat jewelries and/or t-shirts.. but I'm doomed!!  coz pos laju is equivalent to EMS which is TOTALLY expensive and pos malaysia's website is really useless in giving info on sending parcel to other countries... there's a lot to be answered here  As of now, can anyone plz tell me what is equivalent to priority mail and what's the procedure to send an item oversea ? plz!!!!!
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Poslaju is the cheapest if you want to send things overseas.

Other than that, you may consider using normal post (no tracking number) or registered post (with tracking number) and stick the airmail sticker on it. It's very much cheaper and mostly for documents only, but it takes much longer, at least 2 weeks to arrive.

If you want more information, it's best you just call them up and ask.
munkeyflo
post Jan 22 2013, 02:05 PM

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QUOTE(dr0olingb0at @ Jan 22 2013, 01:23 PM)
Poslaju is supposed to post your items in one day!
Yesterday my seller posted my item, and my tracking number EM369481574MY keep returning record not found.

Asked the seller and then she said the parcel was not posted at all and Pos counter gave the excuse "Postman collected the parcels earlier yesterday" so mine wasn't taken in.

Now the seller reassured posting with them. But my tracking number remained as not found.

How to know if they immediately update the tracking system or what? The system sometimes update after items are delivered sleep.gif
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Call them and ask. Online tracking usually not updated until at night.
munkeyflo
post Feb 1 2013, 09:26 PM

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If office, then they'll know not to deliver on weekends. Anyway, tomorrow is 1st saturday of the month, their office is not open. Most likely no deliveries also.

Today the poslaju guy came and deliver my parcel at almost 8pm. -.-
munkeyflo
post Feb 7 2013, 11:48 PM

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QUOTE(kanethesun @ Feb 7 2013, 09:21 PM)
damn it, pos Laju is performing so poor now...
arghhhh, I saw the item attemptt to deliver this morning, wait whole day and see what I get ...

Date Time Process Office
07-Feb-2013 19:15:14 Unable to deliver the item due to
Missed delivery - Item will be deliver next working day PPL CHERAS
07-Feb-2013 09:43:11 Courier is attempting delivery PPL CHERAS
06-Feb-2013 05:41:38 Consignment arrived at processing center PPL CHERAS
05-Feb-2013 22:22:05 Consignment posted over the counter PPL CHERAS
and yes, the ghey-est part is I cant even get call the 1300-300-300 just now, service not availlable ...

anyone know that what is their earlier deivery time?
I am going back to hometown tomorrow :|
not able to wait for another day, hope to ask them dont send and I go collect there myself sad.gif
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That's quite common with Poslaju actually.

But it's unusual for the 1300-300-300 to be out of service. I tried calling the other day as well and it just told me its opening time andden cut me off. doh.gif

If still can't get them, maybe call them on Wednesday and tell them to leave it at their office and you'll collect it when you get back.

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