Some CC have travel insurance and some don't and it's only for the flight itself, not tours. And their condition are more stringent (for example, flight cancellation not covered if it caused delay in final arrival).

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Added on November 14, 2011, 2:11 pmThis is my understanding as well. And if you made separate outward and inward booking, I don't think they are covered also. For example, if you outward flight reference is ABC123 and inward is CDE123, they are not covered under Return Cover.



This post has been edited by Optiplex330: Nov 14 2011, 02:11 PM

The only thing that missing from AA insurance from what I read from the link posted by shazzac is the "medical/hospitalisation insurance)..That more worry for me as we dunno how much is the medical fees in those expenive countries..

Anyway, yeah...so far I din buy any insurance in any of my oversea travels haha. After thinking...abit scary actually incase of acident/hospitalisation, new flight fare & etc.

I flew to Melbourne with AA. Then took domestic flight Virgin to Gold Coast. And then return to KL from Gold Coast with AA. The AA insurance did not cover my medical there because it is not a return flight from Melbourne.

This post has been edited by estcin: Nov 14 2011, 04:04 PM

Have you gone thro that link? It does not have the answer to the scenario I described, hence my asking.

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Added on November 14, 2011, 4:16 pmThis is one of the precise reason why I reckon it's better to get a proper travel insurance from elsewhere.


This post has been edited by Optiplex330: Nov 14 2011, 04:16 PM

If AA's insurance url does not have the benefits that you have asked, it means dun have lor. Of course I've gone through the link, just pasted it out here so you can refer to it. It is already not a comprehensive travelling insurance, you should really buy the ones offered by a full fledged insurance company.

So conclusion is..AA inurance really lousy. Should buy et insurance or dun buy at all haha

There are several outside travel insurance like AXA, MSIG, Chartis etc. Anyone got any 1st hand experience with their claim? I mentioned 'claim' because until you made a claim, you will know how good or bad they are.

Was your booking a return flight? If so, insurance will include hospitalization-----Accidental & Sickness Medical Reimbursement
Thats according to their policy T&C.... but amount claimable im not sure, yet to read their policy in full

some questions regarding self check-in;

1) if i use web check-in but i don't have printer then i can get it in barcode and print at airport right? where should i proceed to print my boarding pass in LCCT?

ok, i thought it's free if i print my boarding pass at airport


but then i read this,


so, it's free or not?

2) i used kiosk check-in before. my question is, if the kiosk is down and i have to use counter check-in, will they charge extra fee on me? i met this situation before but that time they haven't implement the counter check-in fee rule.

thanks in advance

This post has been edited by donchaka: Nov 14 2011, 11:41 PM

Just joined on v2 & v3 start already!

Hey you guys, just a word of warning about AirAsia policy of purchasing tickets at different times for the same flight, do not share a bag even with your wife, it is their policy to charge you for the extra weight.

Here is a brief of my story that I believe bordered on discrimination against disabled passengers, (I broke my kneecap after purchasing tickets).

My original plans were for me to travel alone but I acted upon AirAsia's advice to book an extra ticket for my wife and subsequently got penalised for it. Apparantly I am not allowed to share a bag with my wife if we did not purchase the tickets at the same time. So here I was on crutches listening to check-in staff saying I must pay for the extra weight or not be allowed on the flight. They seriously thought that I should have burdened my wife with 2 bags when I am temporarily disabled & cannot help her carry them. They could not accept this was an exceptional circumstance & show some common sense by allowing the combined weight for our baggage. An unbelievably inflexible attitude!

I would like to add that this did not happen in Malaysia, but we both travelled from Penang to KL & then onto Stansted & received fantastic customer service from AirAsia staff, and no, we did not have to pay extra for our shared baggage in Malaysia, this only happened on the return leg to KL.

Full story on my Air Asia complaint and poor customer service

There are 3 types of self check in and they don't work exactly the same.

1. Web Check In.
You must have access to your own printer to print the boarding pass. It does not give you any 2D bar code. You can also opt to have the boarding pass send to either your email or SMS (this SMS merely give you a web link that will show you your boarding pass). Either way, you MUST have your own printer to utilize this option.

2. Mobile Check In
You will be given a 2 D bar code to your Smartphone. Use this 2D bar code, walk to a printing kiosk at airport and print your boarding pass.

3. Kiosk
At airport. You do your own check in and it immediately print out your boarding pass.

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Added on November 15, 2011, 8:45 amAre you talking about 2 hand luggage or check in luggage?

If it was check in luggage, then they will not allow the weight to be combined because it's 2 different booking.

If it was hand luggage, then they are inhuman because there are 2 of you so of course your wife can also carry yours for you.


This post has been edited by Optiplex330: Nov 15 2011, 08:45 AM

hey guys, many thanks for the replies!

ya echoed stimix! it's either u buy 3rd party or dun buy at all!

i bought few flights under airasia already..too bad.
but since all are return flights, so i supposed i'm under coverage of medicine & hospitalisation!

halo everyone, i just book my ticket from travel agent 2day...after read again i don understand 1 thing....she ask i wan book the baggage size or pay at airport....so i book and she say rm100....and i c the print out paper stated that up to 15kg....but i go air asia website c c is rm50 nia wor.....is there any extra charges that i donno or what ...pls advice thx all

Hi Optiplex330,

It was for checked in luggage, we were unaware of such a rule at the time so this is my reasoning for posting it so may be someone else does not suffer the same fate as I did.

fyi......AirAsia staff in Malaysia during these flights were fantastic towards us in understanding my temporary disability. It was only at Stansted that we encountered such inflexible attitudes to what was in my view, an exceptional circumstance.

As far as I know, only those tickets that share the same booking number can share the luggage weight. But yeah, sometimes it depends on the staff as well. Some might be kind enough to let you pass through while most of it no.

Thanks for your info, but I still have questions
This post has been edited by donchaka: Nov 16 2011, 03:22 AM

You can check-in 2 or many more luggage provided if the combined weight is not more than 15kg. I hv done that so many times and on my recent trip days ago, I did it again by checking 2 backpacks wth total weight 14.8kg. no problem

There was 1 occassion my total combined luggages >15Kg and what I did is quicky take out those chargers (Notebook & h/phone) & some clothings out & hand carry. Settled haha

This post has been edited by stimix: Nov 16 2011, 10:29 AM

AFAIK, only checking by Mobile Check In will you be given this bar code as shown here. By email but I think they also send by MMS via SMS. The SMS part I am not sure. None given for Web Check In.

http://mobile.airasia.com/airasia/checkInB...NAhQplMMIIW4q4J

This post has been edited by Optiplex330: Nov 16 2011, 07:20 AM

Step by step and more info regarding web or mobile check-in:
http://www.airasia.com/my/en/myflights/sci_webcheck-in.page

guise, how do i retrieve the barcode when i accidentally deleted the one they have sent me via sms?