Just joined on v2 & v3 start already!

Hey you guys, just a word of warning about AirAsia policy of purchasing tickets at different times for the same flight, do not share a bag even with your wife, it is their policy to charge you for the extra weight.

Here is a brief of my story that I believe bordered on discrimination against disabled passengers, (I broke my kneecap after purchasing tickets).

My original plans were for me to travel alone but I acted upon AirAsia's advice to book an extra ticket for my wife and subsequently got penalised for it. Apparantly I am not allowed to share a bag with my wife if we did not purchase the tickets at the same time. So here I was on crutches listening to check-in staff saying I must pay for the extra weight or not be allowed on the flight. They seriously thought that I should have burdened my wife with 2 bags when I am temporarily disabled & cannot help her carry them. They could not accept this was an exceptional circumstance & show some common sense by allowing the combined weight for our baggage. An unbelievably inflexible attitude!

I would like to add that this did not happen in Malaysia, but we both travelled from Penang to KL & then onto Stansted & received fantastic customer service from AirAsia staff, and no, we did not have to pay extra for our shared baggage in Malaysia, this only happened on the return leg to KL.

Full story on my Air Asia complaint and poor customer service

Hi Optiplex330,

It was for checked in luggage, we were unaware of such a rule at the time so this is my reasoning for posting it so may be someone else does not suffer the same fate as I did.

fyi......AirAsia staff in Malaysia during these flights were fantastic towards us in understanding my temporary disability. It was only at Stansted that we encountered such inflexible attitudes to what was in my view, an exceptional circumstance.