where can find furniture shop with reasonable price and good quality?

Avoid Lorenzo products. It seems that they do not give warranty on their products. They have conveniently omit this statement in their website.
This is an experience by a friend of mine. They bought a coffee table and a TV cabinet from Lorenzo costing about RM1k each. After few months, they noticed that the rounded edge of the coffee table is having hairline crack. This was not present during delivery. This is at one one end of the table while on the other end, it is starting to show signs of the crack forming. They showed me the defect when I was at their house recently. It seems that the crack started from beneath the surface. Thus no way this is due to damage by the owner, etc. It is very obvious it is from defective material. Could be due to the climate, don't know.... But obviously, not due to wear & tear.

The owners have made numerous calls to Lorenzo but was told that since this was only brought up 4 months after delivery, they will have to charge for the repair. I really wonder, how could anyone foreseen this defect to happen?
You pay premium price for a product and this is what you get in return.

They claim this to be wear & tear. What a joke...

sometimes this kind of "defect" can't avoid from China product. And YES, Lorenzo product 70% came from China. And these kind of product has no warranty because those are not movable part nor CONSUMABLE part... but those crack can cause by many factor so is hard for dealer to give warranty.

Thanks for sharing. Look more like defective workmanship due to design flaw to me. Anyway, does Lorenzo warrant the coffee table in anyway?

thanks for the info..if not, im sure go ahead with the lorenzo products

From what I have seen of actual product, IMHO, it is very obvious it is a defect from the material used to form the curve part of the coffee table. The crack seems to be originating from below. No way this could be due to wear & tear as claimed by Lorenzo (as what the purchaser told me). Since it is material defect, at least the company should have offered to repair the defect without any cost to its purchasers.
But, Lorenzo took a different approach and is claiming as wear & tear. This is their so called, Customer Service.

I believe Lorenzo should have stated that their product does not come with warranty due to defective material. From what I was told, upon delivery, once you have accepted the product and no complain there & then, anything after that is not considered as their responsibility.

Paying premium price for such bad customer service.

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Added on November 3, 2011, 2:59 pmExtract from Lorenzo's website:

"Lorenzo wooden furniture uses quality wood, known for its durability, natural resistance and easy to maintain. It is constructed with Medium Density FibreBoard (MDF) and finished with wood veneer cum PU lacquer coating.
Every Lorenzo furniture is wholly manufactured at its own factories to meet highest quality control from choosing the best materials to finished goods.

Solid Wood Characteristics:
The wood is kiln-dried to ensure optimal moisture content within 0.60-0.70g/cm3 to help prevent warping and splitting. We adopt traditional assemble method like mortis and tenon joint which is mostly use by high end furniture maker, that is why Lorenzo always seek for the best."

On their website, claim excellent quality product, etc, etc.
The actual product tells otherwise...... cannot last even a few months.....

This post has been edited by kelvyn: Nov 3 2011, 02:59 PM

Lesson learned: Expensive doesn't mean good quality or good service.

Good thing happen to come across this. Last weekend my bro in-law and I was at one of Lorenzo’s showroom to check out their rectangular dining table and sofa set. We were planning to make the purchase this weekend. Looks like we will have to look at other suppliers.
Don’t want to pay premium price with our hard earned money and end up with defective products. Will definitely give Lorenzo products a miss.

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Added on November 3, 2011, 8:56 pmThis is very bad of Lorenzo to push away their responsibility. For an international company like Lorenzo to have this kind of attitude towards its customer, very bad. BTW, their products are not cheap. If they are confident of their product, they have nothing to hide. No wonder they have been pushing out so many advert to promote their product.....
Should at least, quickly replace or repair the defective product without trying to push away responsibility by claiming wear and tear. Really sucks.

There are many other brands/ suppliers with better quality product and cost cheaper some more.

Company like IKEA states their guarantees on their website; with the years of guarantee stated clearly. Very clear and concise.
http://www.ikea.com/ms/en_MY/customer_serv.../guarantee.html

If not mistaken, they even have 100 days return policy. Very gentlemen.

This post has been edited by buzzle25: Nov 3 2011, 08:56 PM

i also bought tempered glass dining table from lorenzo. after two months of using, the tempered glass like not proper fit.. after that i called the sales girl that i bought from, the next day they came back n bring the table back for 2 days to fix it.. and, its free of charge.. do u manage to find their managers to explain the situation?

Ikea goooood, just bring the faulty parts with the receipt, they will take a brand new one from the box and give it to you. Did that so many time.

That is why sometime buy at Ikea is not a bad idea. They don't deny and won't run away.

This is from the info and email the purchaser received from Lorenzo, given to me by the purchaser.

I was told that the purchaser brought up this matter to the sales person with the copy of the invoice and photo of the defect. According to the sales person, the reply that she got from her technical dept. is that the company will charge for the repair. Reason was that this defect was not brought up to their attention during delivery.
When the purchaser inquired further, since it will be charged; on how the company plans to repair, she could not answer and asked the purchaser to contact the company directly. They were concern of having to pay for the repair and not assured of the durability/ reliability of the repair. Will the problem reoccur again?

They then contacted the company's Sg Buloh office with the photo and receive a reply from their After Sales Service Manager with the following comments.
- the product has been verified as accepted during delivery.
- claiming the defect is a scratch on the surface and since this was already a few months, there will be charges.
- there is no warranty for the product
- the rejection period is 3 days from delivery. And since it is after 3 days, the company reserves the right to decide on the finding and outcome of their investigation. There will be charges.

From what I have seen personally, when I was asked on how to repair the coffee table, I could see that it could not be a scratch as the problem is from beneath the material. The surface coating is still intact. The area in question is a curve along both the edges. More likely the cracking of the material used to form the curve itself.
Thus, very obvious a material defect.

Anyway, I have advised the purchaser that there in no point pursuing this matter further with Lorenzo as it is the company's word against theirs.
A company that does does not warranty their product against defect although their website advocates quality workmanship and material. Quite common these days....

Thus, this http://forum.lowyat.net/topic/2093176

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Added on November 4, 2011, 11:34 amFully agree with you. I got most of my stuff from IKEA.

This post has been edited by kelvyn: Nov 4 2011, 11:34 AM

Ikea is not the best of furniture. Only good thing is that they gave the assurance. I have a computer table from Ikea which was never fixed though gone through 2 rounds of exchange. Finally I gave up and live with it. Don't want to bring there over and over again though they will change without question ask. A friend of mine also live with some seats cushion problem though undergo change for 2 times. So nothing is perfect.

Same thing in my first condo that I live in, water was leaking from the toilet upstairs. I complained during defect liability and they fix it with waterproofing paint. After 3 months, water drips again. Again I complained, and they applied water proof paint again. Good for 3 months and it repeats till the defect liability period is over. I sold the condo in the end because of this agony.

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Added on November 4, 2011, 1:19 pmLooks like a screw underneath that is too big or deep causing the split.

This post has been edited by prop99: Nov 4 2011, 01:19 PM

thats why my furniture was bought from Cavenzi!
At least i know it is Low cost, low quality.

Better than high cost, low quality.

Very true indeed ...
I have discussed with my bro in-law and both of us have decided that we will not get the Lorenzo dining table and sofa set.

better to pay lower price and expect low quality than to pay high price for Lorenzo product and expect low quality.

BTW, where is Cavenzi located? Have to start searching again...

I got friends bought their sofa from Cavenzi. Bad comments. Not recommended.

Cavenzi to me is a no no lar........... This case, cheap doesn't mean good in any way.

Try some mid range products.

no no to cavenzi

Thanks kelvyn for pointing out the issue of Lorenzo. Casarano also not bad right?

Now those sofa are so expensive yet the quality so bad???
Any good recommendation ?

I have a number of furniture from IKEA, so far still going strong. Bed frame, drawer, cabinet, and some shoe rack. So far is good. If their stuff not good, still so many people buy? Is not the best, but some are below average. Need to be selective of their product too.

Bro, you are right. I have a shoe cabinet that is still functional over 10 years too. Nowadays I shop my smaller furnishing stuffs from IKEA like rugs, shelves, coat hangers, dry cells, energy saving bulbs. But what I like more is their concept. Great place to see and learn.

This post has been edited by prop99: Nov 6 2011, 11:19 PM

Agree with you that nothing is perfect. The most important is the assurance. If you have any problem with the product, if the company is willing to look at it and rectify them, I would be able to accept it.

Company like Lorenzo who sells their product overpriced and yet refuse to rectify their defective product later. That's the ones that we should avoid going to. I really wonder how they do business. Charging customer to rectify their defective product. Shame on them.
I will not buy anything from Lorenzo unless they change their business policy.

Anyone knows where to get this bedframe other than in Harvey Norman's.
http://www.google.com.my/imgres?q=harvey+n...=1t:429,r:0,s:0
They charge Approx RM3k ++ for this frame alone.
Something 90% similar will do also.

I like the bed frame. It that leather material?

I guess it is covered by the leather. Just imaging if without leather, you could see it everywhere
The second picture after that could be found on Viva home (I saw it yesterday when doing window shopping)

anyone of u have built platform bed or just platform bed?

it is space saving, my room is small

Just went to Harvey Norman in Citta Mall and saw the bed. It is a PU bed. The bottom is very thin and you can feel the board. Guess it is overpriced but design is quite modern.

Do you expect prices in Harvey Norman to be very competitive?

The only time I buy from there is during warehouse sales and that also you need to be selective. If not careful, also pay higher prices too.

Monsoon at bandar utama is quite good... nice design furniture with reasonable price. :-)

Saw it here in JB at some furniture shop. U can custom made too. But there is disadvantage, your mattress will move around 'coz there is no frame for the mattress to sit on it.

Same here, i bought my diner set from lorenzo which was on sale one. it is a 6 chair piece. but after 1 year, all the PVC leather started to crack and peel. So i complain but because of the set is on sale no warranty one loh. So in order for me to chance the PVC leather, it would cost me RM80 per chair. *sigh* RM80 x 6, = RM480.

anyone here got suggestion on anywhere to change the cover or not ah? I think i dont want change PVC leather because dont last one. Best change to a fabric?

Oh, you bought the dinning set from Lorenzo? Thought it was supposed to be leather? Leather should be lasting, what....
How come can crack after one year? Even those cheap PVC will last longer than that...

This post has been edited by buzzle25: Nov 11 2011, 05:56 PM

I think you are referring to PU material. PU will give you a leather look but will crack and peel. For this material you need to upholster and change especially in high usage places.

Try casarini

was at homestar puchong today. saw this bedframe. cant rmbr the price though. they are having a sale now

Thanks, I go to check it out tomorrow.

Where is the homestar puchong? Will passby there may drop down to have a look

between tesco and IOI mall.

OK I saw went and saw the model @ Homestar Puchong. Its pretty close to Harver Norman's EURO bedframe.
Definately cheaper. Not Bad.
Harvet Norman cost around RM4000 (king Size). This one around RM1750 (kinf size).
Its smaller but then its cheaper.

anyone here has bought something from Homestar puchong b4 ? maybe can share your experience....

i saw a bedframe displayed outside with sale. kinda cheap but worried abt the quality though.

@phoenix69
the bedframe that u are looking for, do u notice any vast dif on quality between the one u saw at harvey norman and homestar ?

PU crack and peel after a while? goosh.....need to think twice and trice for my dining chair....

Nothing wrong with PU. Many hotels and restaurant in town uses PU for their furniture. That's why they upholster the furniture regularly thus giving clean look.

Understandable... even PU or PVC should last more than a year. But should not be like what that is stated below.....


This post has been edited by buzzle25: Nov 14 2011, 04:15 PM

Agreed. One year is kind of short. However, we do not know how the PU seat is being maintained or used. Also we do not know how the furniture is being stored/used by Lorenzo since it is a clearance set.

Recently have been seeing adverts by Lorenzo. Maybe it is their way to get rid of their defective products to unsuspecting customers. If this is the case, then it is very bad way of doing business.
Their sales person reminds their customers to inspect before acceptance of their product as Lorenzo will be responsible for any complain after that. That's was what the sales person told me.

This post has been edited by buzzle25: Nov 15 2011, 09:37 AM

what do you guys think abour Rozel?

I dont know la. It is PVC leather. It was on-sale clearance. I guess that is the major problem because I am not sure how long has the unit been with Lorezo .. and added a couple of years to it. The PVC leather just starts to crack and peeling. All 6 of them has the similar problems ...

I understand how you feel. It is really frustrating that after pay so much and you get such crappy product from this so called international company. They are putting up advert every now & then to try to off load these products to unsuspecting customers. Very bad business practice, I would say.

Not sure what is PVC leather. Sounds like bonded leather with PU or pvc coating. If it is buyer needs to be aware of they are buying.

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Added on November 15, 2011, 5:09 pmI think their Aniline sofa range is decent in quality but price it is up to personal judgement.

This post has been edited by prop99: Nov 15 2011, 05:29 PM

Anniline leather..I prefer Milano & design.
Very nice. Heard leather price will be up next yr.
Better lock in price fast fast

Milano & D have 2 lines, the local and imported. The local ones are pretty normal (like the normal Lorenzo's and the mid range Joe's). The imported ones from China (claimed to be Italian design, not so sure about it) is contemporary. Personally I like the imported range more especially the thick leather type.

However, I dislike the sales strategy as the promotion that they advertised is either sold out or only one display set. Choosing colour need to have additional charges as well. This strategy of getting customer to your doorstep and trying to up-sell another product of much higher price is lame. To be fair, Milano & D is not the only ones practising this strategy. So buyers need to be careful not to fall into buying stuff beyond your reasonable means after being lured to see such nice designs.

Anyway, I am still looking around. Prices going up, I don't think will be steep as there are too much competition. All SA's I met throw the "Fear" strategy of prices going up next year.

This post has been edited by 1lima: Nov 16 2011, 08:21 AM

It's true Milano & d is a franchise brand from
Italy. Not those who register in Italy but actual
local companies. Yes, they got 2 range...I like the
imported range n they got min 5 yrs warranty on
All except the leather. Better than rustica n guca,
Only structural warranty n another 3 yrs only.
But it's true leather price is going up.

The imported range has better design and leather. To buy the new imported sofa is rather prohibitive due to the pricing. Buying as a showroom unit, the price is more affordable (with no choices) but don't feel good as it's "used". So either case, it is not win-win to me. Argument about 5 years warranty is not a strong point for me as my past 3 experience with leather sofa furniture have not much issues other than the standard tear and wear, no issues on frame, stitching or sagged cushion (sagging due to wear is normal).

However, I learned from past mistake is that my first leather sofa uses split leather (kena conned), second one states bovine but very thin and poor quality. I am happy with my third using thick leather (no complains and wearing makes it even better looking). Now looking for another one for my parent's house but will not consider Milano for now.

Did anyone bought CASARANO marble dining table set b4?

I saw it in Homedec, looks nice...RM 1580 5ft Shaana marble dining table with 4 chairs.

Worry on its quality....

seems like they DO have complaints on casarano

complaints

Actually, complain is to be expected. Even the expensive cars also have complains.
The most important is that the company should rectify/ make good the complain without asking the customer to pay to rectify their product defects like Lorenzo and some others....

To my untrained eye, Harver Norman's looks "slightly" better but then
the backrest design from Harvey Norman are better,
the divan higher,
the display environment in Harvey Norman better
and ...price also higher.

Side track a little. Is built in cabinets much more expensive?
Anyone knows how much roughly for a 6 ft x 7 ft cupboard with shorter cabinet at the side?

You have to be more specific like the materials used. Generally factory made furniture is cheaper for the same material but built in is custom made to fit.

i bought at sofa from lorenzo, just less than a year down the road, the cushion start to sink alr..

Buy Milano lo...got so many range...
Planning to get one that I like coz
they are doing promo items each time differently.
Did lorenzo fix it?

Try MACY and SSF. SSF is really fun to walk around, join as a member if you wish to buy their furniture or acc'y.

They will charge you for fixing them.

wat's the status of this case of the defect lorenzo tv cabinet?

My gf is planning to get coffee table and tv cabinet from Lorenzo in this recent GP Sale.

Is it worth it? Or don't buy from Lorenzo? In fact I think gonna buy the same model as the member here with defect.

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Added on March 15, 2012, 5:59 pmAlso, anything about Rozel? I planning to get sofa from them.

Where is this Milano located? any website or address?

This post has been edited by sewerside: Mar 15 2012, 05:59 PM

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Added on March 15, 2012, 5:59 pmAlso, anything about Rozel? I planning to get sofa from them.

Where is this Milano located? any website or address?

[/quote]
There is one Milano in Kinrara near bukit jalil Highway before reaching puchong jaya....near westcourt

Hi mate, I would like to share my personal experience for product from Bext Lxxing Dexigx Sdn. Bhd. (LXRXNZX).

My parents have bought a set of Full Leather Sofa from LXRXNZX Showroom, Seremban on September 2009 and provide 5 years warranty which stated clearly on their warranty booklet with term and conditions applied [refer to LXRXNZX WARRANTY].

Last month, I have written a complain letter via email and phone call to LXRXNZX Showroom, Seremban on 10 December 2011. They have promise will arrange their delivery service after Chinese New Year (16 Feb 2012), unfortunately Bext Lxxing Dexigx Sdn. Bhd. told us the sofa need to refurbish sofa foam but it not cover by LXRXNZX WARRANTY. I have try to explain with them, but LXRXNZX WARRANTY is cover the product structural only. The reason why Bext Lxxing Dexigx Sdn. Bhd. (LXRXNZX) send me a copy of Quotation of Refurbish Sofa and Dining chair shown on following:



Since the product is under warranty, how come consumer need to bear the refurbish cost? What the meaning for warranty?I am try to read and understand the term and condition through the LXRXNZX booklet, the term and condition written by English and Chinese but show in different meaning. The staff from Bext Lxxing Dexigx Sdn. Bhd. (LXRXNZX) try to explain with us the warranty is cover the product structural and keep repeating their are international company will not cheating consumer. I have purchased SOFA, if the SOFA without foam or spring can it call SOFA?? Which dictionary stated??If without without foam or spring is call 2 + 3 seating chair?? Am i right??

Moreover, I am disappointment the service and promise do not deliver as their promise and i am decide to complain through Tribunal for Consumer Claims Malaysia (Seremban Branch) - KPDNKK [RM5 for processing fees] on last month [Feb 2012] and claim warranty from Bext Lxxing Dexigx Sdn. Bhd. (LXRXNZX). The officer from KPDNKK arranged my case on last Thursday (18 March 2012) and their showroom Manager, After Sales Service Manager [JXNE LEX], sales executive and few more persons who represent Bext Lxxing Dexigx Sdn. Bhd. for my warranty claims.

Finally, i have won the case and showroom (Seremban Branch) manager from Bext Lxxing Dexigx Sdn. Bhd. promise refurbish the foam for free and waive all the transportation fees. But the Judge from Consumer Courts [Tribunal for Consumer Claims Malaysia] warm them, don't try to challenge the Act written on the book, if the product have any problem with warranty period, Bext Lxxing Dexigx Sdn. Bhd. must refurbish for free.





Please share with your friend or relative who have facing the problem from Bext Lxxing Dexigx Sdn. Bhd. [LXRXNZX].
i will upload some picture soon.

This post has been edited by segahwhwa: Mar 20 2012, 03:39 PM

if u guys are looking for furniture, perhaps visit our Facebook page to have a look

http://www.facebook.com/pages/HOI-KONG-Fur...178986985496300

yeah man..i am still looking for my new dining set. any recommendation?

came across this

http://sorisomail.com/email/59829/vou-cont...a-de-serie.html

This is good stuff!!
Very useful for SOHO units.
[SOHO ==> Single Occupancy as Home or Office]

Amazing !! They should really internationalize this !!

Anyone has bought from Rozel sofa set? Can share your experience?

Any review or view on Rustica Furniture? --> Rustica.Hopefully fellow LYN can share information on this brand (quality, price, workmanship, service, etc...). Appreciate any comment/ response/ review ~

This post has been edited by deed: Sep 3 2013, 12:04 AM

Macy's wooden dining set - makes my day!

Check out this one too! Good luck in persuading them to sell you.
http://www.sjy.net/html/product-indoor-wood.php


This post has been edited by simplety: Sep 6 2013, 05:08 AM

Wow, impressive a Malaysian company can produce this type of furniture.

We are in talk with them soon we will become on of their dealer

Eh, sorry, I think I gave wrong impression.
They have showroom in muar.

I got a very bad experience with Lorenzo. I bought a cabinet display and when they deliver to my house found the light is no on, and need to wait for their technician to come and fix. New unit but light malfunction.
They promise will come back to me but end up i have to call them to follow up after few days, they told me due to their manager is oversea and they unable to arrange anything until the manager come back. -LORENZO only have a manager?????
Finally the technician come over on weekday but not weekend after another week. i have take 1 day leave since its normal working day. They promise come on morning but show face after lunch. 2 guys come for 3 hours but still cant fix the problem.
And i have to call back to his office to inform them the technician couldn't repair and they will rearrange another so call more technical team.
After 1 week, they are no one call me and i have to call them, and the answer is they arranging ppl coming to my house this evening, shit no proper arrangement from LORENZO, since i'm in outstation then they will call me again to reschedule the appointment.
I totally disappointed to LORENZO, and i promise will not buy a single thing from them
1) No after sales service
2) No professional team
3) No Quality

Interested in custom made furniture? PM me. Thank you.

Profile as per below link.

http://fukusu.blogspot.com/search/label/Furniture