Not possible if the box don't show any damage. Furthermore to compress curved 1mm stainless steel sure need some massive compression.

if due to car breaking, it will bend inwards, wont b like this. As explained, from the shape of the bend, it could only be caused when the sink is unboxed. That is why i suspected it was damaged by the contractor or installer, bt he insisted that he unbox with the contractor, so dont know how to trace the cause of the damage. It could possibly be some1 accidentally stepped on it or something heavy drop on it when the box is open. Previously, he did mention "The dent is only visible when I remove the blue plastic cover (sticking on the hole)", so i suppose some1 accidentally damage it but use the blue plastic to cover it and close the box back. As per my photo, the blue plastic is sticking on the sink protecting it rather than just covering the hole.

Anyway, i already forwarded the photo to my supplier without telling them any stories and they say it is not a defect, cant claim.

Hahahaha.. then the sink must be made from paper.

Indeed, in fact the box was secured in car to ensure the box is not moving around while I driving it back to home ... Unless I caught in serious car accident and shouldn't be able to comment here

And the box is in perfect condition, just the blue foil got abit "wrinkle" which is normal after you opened it and put it back while inspecting it at BH

Zheilwane, the hole I meant is the entire sink hole, not the drainage hole, sorry for the confusion. Yes, the blue foil is still covering the hole (or top), same place where we place it back after inspection at your shop’s corridor.

I really hope this reply is from your supplier, not yourself. From the photo, it is obvious, NO SCRATCH at the dented area. Human’s hand might not be strong enough to create a serious dent. If someone/ me use a tool with strong force to bang on it, how come no scratches can be seen? Make sense here?

p/s: higher resolution photo can also be provided if required

another 370 mystery...?

just braking alone ofcourse wouldnot cause that. but if ssecured withsome heavy objects like a few carton of tiles then the picture might be different. else some1 of 60 kg above . stepped along its long plane. such incidents might reveal some stress line along the part connecting the 2 bowls.

good case study for further experiment between 1.0 n 1.2 sink

nope, those are not exist in my car either ... hopefully someone can solve this mystery

It looks like a manufacturing defect to me.
It takes a lot of force to get it dented like that

Mind to share

Which brand and how much of the cost?

Try to avoid it brand anymore

You're asking the wrong person

We did open the blue foil for you to check and it was in good condition, something definitely have happened that caused that dent. It wouldnt make sense to say the 1mm thickness sink bend by itself. Many possible reasons that could cause a dent without scratches
1) some1 stepped on it
2) A hammer with a rubber head or rubber hand grip
http://t1.gstatic.com/images?q=tbn:ANd9GcR...16Zszz8A0j_26sg
3) hand phone with rubber casing
4) Measurement tape (big ones used by contractors are quite heavy)
http://t3.gstatic.com/images?q=tbn:ANd9GcQ...da-eE3oaDzie79Q

This post has been edited by zheilwane: Jan 16 2015, 12:28 PM

FYI, I am using smartphone, not the Nokia 3310 which is strong enough to create a dent.
Why I purposely buy a soft hammer to dent it and have to take the trouble to call you/ solve it now? As I said, upon taking back from your shop, no one has ever touched it, until it was unboxed together with the contractor.
Now, you can even say my store room got ghost.

Stop giving more excuses. It is shown that you refuse to take responsibility or to help. Pleassseeee stop accusing me!

thanks! Will give a try

I just bought my kitchen sink from BH and also Fotile oven,cooker and hood. Picked up my sink in the car and thoroughly checked. Fotile stuff to be delivered in 3-4 weeks.

I guess when someone takes it out of the showroom its the buyers responsibility to check and we cannot hold the seller responsible after we take it home for damages. Knowing BH from my previous purchases through them they will help as much as they can but somethings are beyond them and it is not fair to expect too much from them as they are also doing a business.

My 2 cents and YomiEe bro i feel for you but i guess you have to move on try and find a solution.

This post has been edited by crow190569: Jan 16 2015, 02:00 PM

I m just suggesting possible reasons to help u trace back. The sink was opened n checked, free from dents n scratches checked by u n us together, it is just unreasonable to put the blame on us now. U confirmed that the sink was in good condition only we pack it back. Why we take the trouble to let all our customers.toncheck their goods? We wanna make surre they are getting a defect free product n also to avoid dispustes like this. If we can claim easily from suppliers.what is the point of checking, if spoil or broken jus claim.

going by your comments, I think the shop that you bought from should at least ask to see the sink with their own eyes instead of just making accusations about hammers, measuring tape and all.
next time buy a well known branded item. like you'd said, its not cheap to begin with.
feel sorry for you. take this as a lesson and check things nicely before leaving the shop.

Btw did you use a credit card to make the purchase? Cause some cards got retail protection insurance which you can claim. You can also try telling the bank that the shop sold you a defect item and ask for a charge back against the retailer since they refuse to help solve the problem. You can also try small claims court.

This post has been edited by idoblu: Jan 16 2015, 07:53 PM

since they open the box and even the blue foil for u to check, sad to say but u r on your own now.
i dont think they will let u check the item if they had already know it is a defected item.

I would like to share my experience with Zheilwane. I bought my kitchen sink (CKS4534), Fotile oven,cooker and hood from BH 3 months ago. I picked up the kitchen sink myself and also checked it before I leave the showroom. However, My contractor told me there is problem with the waste basket (can not open) when he wanted to install it 3 weeks ago. I called BH Zheilwane and he suggest me to take photo to show him as my house is very far from his shop. After he saw the photo, he explained to me how I should open the waste basket. Unfortunately, it is not working after i follow his instruction.
Due to my house (seri kembangan) is quite far from his shop and I am very busy to pack, prepare to move in and not able to go to his shop to get the replacement, I decided to buy waste basket from other shop to replace it.
To my surprise, Zheilwane offer me to send his staff to come to KLCC to replace it for me. I would say Zheilwane is a very friendly, helpful and he will always helps his customer as much as he can. Their service was excellent with good quality. Two thumbs up, beyond my expectation !! Highly recommend BH.

I do feel your frustration TS... but all shops will perform replies similar to Zheilwane since it's has been inspected with buyer and it has been delivered out of the shop. your reasons the right for replacement due to did not notice (poor lighting condition) is unacceptable to all shops. It's your responsibility to check in details before out from the shops.

From my past experience with Zheilwane for Fotile Hood, Hod, Oven, water filter, sink and tap, he do provide a good sales services. He did asked us to check in details for any dent or scratches and the dent on your sink is obviously too big to be unseen.

My suggestion, take it as a lesson and get a new sink.

the only reason i can think off is heat and cold exposure... sudden cold then hot then cold again might have cause the dent.. since buyer said no one touched it, plus it is kept in storeroom which sometimes could be hot and humid... plus the day buyer bought it , it was raining(cold exposure).. so prolong humid and hot plus the initial cold treatment.. might have cause the dent... who to blame... no one.. blame in on humidity..