QUOTE(YomiEe @ Jan 15 2015, 10:53 AM)
I admit that I didn't examine it 100% when I collect the sink from BH. We were told to look through to see if there are scratches. Even BH experienced workers (included Zheilwane himself) didn't notice the dent when they gave us the product. Plus it was rainy day and dark during the checking, outside the shop.
The dent is only visible when I remove the blue plastic cover (sticking on the hole), under a proper lighting.
Upon brought back from BH, the sink was properly kept in my store room (not with contractor), until I unboxed it yesterday and found the dent. No one has contact with the sink before this.
Zheilwane's diagram above further proved it is impossible to create an outward dent, even a human sit on it. Plus, the box is still in a perfect condition.
Hence, this is proven is it the manufacturer's defect.
My mom has been using her sink for 30 years plus pouring hot water on it.. but not a single minor dent till today. Unless the sink is made from plastic. Normal human strength will not be able to create a dent.
Thus, it was very obvious that this is the product's defect. No point forcing me to fork out $$ to buy a new sink.
I sincerely hope BH will provide a better after-sales-service by bringing this matter to their supplier.
Just to be fair, here is a photo of the sink before unseal.
1) Plastic is quite transparent, can c inside. The plastic is sticked on the sink not on the hole as per your previous reply "The dent is only visible when I remove the blue plastic cover (sticking on the hole)"
2) We will remove the plastic take out the waste for customers to check there are no scratches or dents, without removing the seal and takeout the two white boxes (waste) how to check for scratches?
We definitely let u check thoroughly and only pack it back when u say OK. So, it is unfair now to say we gave u a dented sink. Like i say before, you can try bending it first, if cant then we try to get a special price from our supplier to solve the problem.
This post has been edited by zheilwane: Jan 15 2015, 02:16 PM Attached thumbnail(s)