Unboxed my Cabana sink today and was truly upset to find out it is dented. I am also extremely disappointed with Builders Hardware for refusing to take responsibility. I bought a smaller and cheaper sink before this elsewhere, and it was perfectly fine. Why pay much more to get a dented sink?

Beware, people!





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I admit that I didn't examine it 100% when I collect the sink from BH. We were told to look through to see if there are scratches. Even BH experienced workers (included Zheilwane himself) didn't notice the dent when they gave us the product. Plus it was rainy day and dark during the checking, outside the shop.
The dent is only visible when I remove the blue plastic cover (sticking on the hole), under a proper lighting.

Upon brought back from BH, the sink was properly kept in my store room (not with contractor), until I unboxed it yesterday and found the dent. No one has contact with the sink before this.
Zheilwane's diagram above further proved it is impossible to create an outward dent, even a human sit on it. Plus, the box is still in a perfect condition.
Hence, this is proven is it the manufacturer's defect.

My mom has been using her sink for 30 years plus pouring hot water on it.. but not a single minor dent till today. Unless the sink is made from plastic. Normal human strength will not be able to create a dent.

Thus, it was very obvious that this is the product's defect. No point forcing me to fork out $$ to buy a new sink.

I sincerely hope BH will provide a better after-sales-service by bringing this matter to their supplier.

Since it is proven manufacturer’s defect, why customers need to pay again? Why customers are to be penalized which is not our fault?
Plus, the sink is not cheap. But, the quality is cheapo.

Stop telling me to pay again and buy a new sink. You may want to earn $$ but this is not the way.

During the checking, it was at the corridor on a dark & rainy day. And definitely not under a well-lighted light as shown in the photo above. Hence, it is not a valid comparison.

Since your diagram has proven that no one can damage the sink from outside the box, how can you point your finger and said it was damaged by me? Plus, I can prove the box is still in a perfect condition.

Again, as I have said, the sink was properly kept in my store room (locked) and no one has touched it. The only ones touched it included BH workers who moved it to the car. But, we never accuse BH workers as how we were taught to accuse my contractor.

We just hope BH will take liability of this matter. Instead of wasting time here, to show you are an angel, why not just help us to talk to your supplier?


p/s: my contractor now is unsure that the cheapo sink is still usable or will cause leakage at the dented area.

This post has been edited by YomiEe: Jan 15 2015, 04:07 PM

Hi ale8si,

Thanks for the info, those given scenario might cause the dent, but not for our case because the sink is not even get to be installed, saw the dent when unpack the box

I was thinking what about what causes the dent too.. the box is still perfectly fine. So, I suspect it should be dented during the manufacturing process.

What I understood from BH last time, the thickness is 1.0mm, when knock on it, sound seems solid, some might feel not enough solid ... as for the grade, I am not too sure

It is Cabana CKS 4534 for your info

This post has been edited by YomiEe: Jan 15 2015, 05:52 PM

Hahahaha.. then the sink must be made from paper.

Indeed, in fact the box was secured in car to ensure the box is not moving around while I driving it back to home ... Unless I caught in serious car accident and shouldn't be able to comment here

And the box is in perfect condition, just the blue foil got abit "wrinkle" which is normal after you opened it and put it back while inspecting it at BH

Zheilwane, the hole I meant is the entire sink hole, not the drainage hole, sorry for the confusion. Yes, the blue foil is still covering the hole (or top), same place where we place it back after inspection at your shop’s corridor.

I really hope this reply is from your supplier, not yourself. From the photo, it is obvious, NO SCRATCH at the dented area. Human’s hand might not be strong enough to create a serious dent. If someone/ me use a tool with strong force to bang on it, how come no scratches can be seen? Make sense here?

p/s: higher resolution photo can also be provided if required

nope, those are not exist in my car either ... hopefully someone can solve this mystery

FYI, I am using smartphone, not the Nokia 3310 which is strong enough to create a dent.
Why I purposely buy a soft hammer to dent it and have to take the trouble to call you/ solve it now? As I said, upon taking back from your shop, no one has ever touched it, until it was unboxed together with the contractor.
Now, you can even say my store room got ghost.

Stop giving more excuses. It is shown that you refuse to take responsibility or to help. Pleassseeee stop accusing me!