yeap still doesnt mean u r responsible. and till now u dont even understand or know u mistake. its really sad then but its ur life ur call. just like i have mine

lol now u wanna give me option. why when i told u that i bring my pc for u to check u didnt tell me about this option?
then 2nd time u wanna charge me rm50-60 for checking when norm pc do checking rm30 only.. lol and like u say logical check pc have to charge. so again i ask isnt it logical also to do checking pc for customer if they bought things from u in a bigger amount. say about 3k? so where is ur logic now?

but my question like all my other question u always avoid. why did u ask me not to send to u when i said i will send my pc to u so that u can check? why did u tell me u r busy?

so where is ur responsibility now. u can give me another option but during that time cannot give me these option that u are offering? are u trying to make urself look good here again?

anymore u wanna add?

btw ZW if u wanna tell me something pls write it out here. i will not entertain anything from u through pm. if u do pm me again. it will be ignore. u have been warn

This post has been edited by vlwl17: Nov 15 2011, 12:18 AM

theres only 2 person which is the qualified technician? whats it got to do with ur reason to refuse to check my pc? because u got ppl in ur office u said u got no reason to refuse to check my pc? read back ur thread. u agree that u are under staff. so even with ur excuse on that its logical for anyone to refuse to check because of not enough staff. besides again u told me and the forum on this thread that u cannot remember anymore. so now all the sudden u can remember that u didnt refuse to check my pc? nice memory LOL come back just in time to save u

ur example there is very nice zw but then again i didnt ask for ur dealer to check. i ask u to check because i bought it from u. hence u shouldnt have charge me at all the 2nd time because i already did what u ask me to do which is to go get it check part by part. so thanks for ur nice story but does not have any bearing here. pls remember that u are still trying very hard to taichi ur responsibility here and that example is not usable here. (if u r stil confuse, its to service aircon.. im asking for warranty exchange not servicing. my computer dont need servicing, i can do that myself)

but all this checking whether it should be paid or not is not important. important things is that u didnt want to check my computer and made me send it for checking then when i told u gc got prob u tell me its not possible. then try to put the blame on me that i tried to spoiled it so i can claim warranty. now thats ur service.

---

Added on November 15, 2011, 1:14 ambTW u question me why should you lie? about the checking of my pc? its easy because u made a mistake not to check mine and nvr expect me to go ahead and make this big of a scene. u would lie now because this will affect ur reputation for those that reads it. u have all the motif to lie now because its all at stake for u.

u ask me "should u lie?" thats up to u because u are doing it anyway since the first time u post the thread in here.

---

Added on November 15, 2011, 1:27 amjust for kicks. is ur aircon under warranty for servicing?or is it spoiled? if it was a simple cleaning (servicing) then of course u should pay for it because u could have done it urself. if need to masuk gas of course kena charge. but i dont remember that my gc needs to top up the gas and im sure its under warranty. btw did jintek say that if spoil they will exchange for u the aircon while its still under warranty. but i guess its not spoiled because it was only servicing that was done. so hence u should be charged. another thing, just incase u dont remember. gc dont need servicing also so i doubt u can charge anyone for gc servicing. and if u didnt demand ur rights thats ur fault ZW and dont impose it on me or ur other customers.

This post has been edited by vlwl17: Nov 15 2011, 01:27 AM

he thinks he is right and the apology he made was just a way to make him look good. Im happy that he bumps it and even for this "friends" to do it because they dont do it smartly enough as ppl could have easily connect the dots together. Told him if he wants to do dmg control he, he knows what to do but still he wrote back to try and say he is not wrong in this matter. Best part he pm me to tell me i read his msg in this thread wrongly. If he had nothing to hide he doesnt need to pm me. he can just tell me in here.
to add further i would like to warn others about his devious and foxy nature. he would always try to write things here to show he is the good guy but its the other way. He loves to twist his words, blame others for his mistake and tai chai responsibilities. all these done in a very subtle manner as u can see in this thread. hence i told him that we need to only exchange msg in this thread and not pm. i wont accept calls anymore from him either seeing how tricky he can be changing facts to another to suit his needs. So it has to be something like this where theres records, solid proof and ppl presence as witness.

@sien99

if u can write this- "yes i do agree zw's attitude is not good as a seller to the buyer , but what's the point you all keep fire him ? feels good or something ? he already apologize for what he has done . ( at least to other people , to ts , i dont know ) , and this has damaged his reputation and the IT too." And think the he has already apologized then theres 2 things bout u.

1. u have not read all 9 pages at all. u only glance through em. (be honest to all of us here, the 2 guys that was asking u questions, they follow this thread from day one. can be seen on their first post- well probably more on mugenz).

Or

2. u are one of those customers that got tricked with his smooth way to redirect problems and responsibilities. bc he certainly didnt apologized sincerely. y? simple read this thread pls, it has been stated.

As for his reputation and biz, it aint my fault because he suggested to me to open this thread dispute. So if u mess with the bull, u get the horns. dont complain.

"if ts bumping the thread just to ask for a proper apologize , ts could inform zw maybe ? and continue bumping the thread , but why people still so busy body wanna add oil into the fire , yes i read that ts is bumping the thread , but others should stay away right? "

Again this shows u didnt read the thread. I wrote twice, if he wants to do control damage he knows what to do. Please read before u write. Thanks.
like what eddy said if u agree that others should stay away why are u writing?

Lastly then everyone that reads this will say this again. Y ts fire sien99. Simple. not firing, im telling and stating the fact what he miss. and at the same time because its a 12pages thread i have to make it short version so those that miss or didnt read enough could begin to understand it and voice their opinion in a civilized way. So this is a relevant "bump" because im refortifying what i have said earlier and hopefully answer future readers questions. Or do i have to spell it out again?

Thanks again sien for your bump.

p/s btw sien, what eddy wrote/fired Zw was tell him or advise him to stop posting here because in the end he loses out because he is giving me a free bump. i admit he was a little over emo on it but if u read between the lines u will see that it benefits me more than him (ZW) if he keeps replying/defending himself here.

---

Added on November 18, 2011, 12:56 amabout sharing account. i think there should be a rule against this. and if theres one already i hope they enforce it strictly. this sharing thingy poses alot of security problem in the future (or might have already).

This post has been edited by vlwl17: Nov 18 2011, 12:59 AM

CNY bump to warn buyers

bro now its not bout that anymore but more about him admitting his mistake. anyhow he didnt even hantar to rma. i have to hantar myself. didnt even give me the details to which distro i have to hantar to get it check and rma. i had to make alot of noise here then some nice ppl in here gave me the distro (2 distro for sapphire) detail and i went to check which one myself. basically he didnt do anything but just check one time thats all.
dont need ppl here to believe me honestly because the computer shops that i sent to to check can back up my story. they are the one that do all the checking and they dont gain anything from telling that its gc spoil because i didnt buy even anything from then. only pay then rm50 for the checking thats all

well bro at least u admit urself u malas nak buka kedai pc because of this.. at least u are honest. some ppl not. makan duit then lari but before making sales try to promise what they cannot deliver. thats y i wanna warn ppl about this. because if i dont he will terlepas and he think he can do again. this is to make sure he remembers not to do things like this and if he dares, theres proof of his nonsense then he will be in bigger shit in here. it cost me some money but most importantly time. i write all these and keep the thread alive at least next time there will be evidence on this shady biz dealing. then we can all together 1malaysia punish him if cannot get it thru the legal way. ppl power... u can see it will be more powerful then his money power. lol

thanks bro for ur feedback

bro conclusion is in this thread. i didnt get an RMA unit but rather another unit which the distro said is a recon unit. both sapphire and distro very hush about whether or not my unit is a fault unit as i have ask for a copy of their findings but none of them seem to be able to produce any.

---

Added on March 27, 2012, 8:14 pmwell squall its good that u had a good experience with them but there are others that are not so lucky. but honestly from what u have said like delivery problem to claiming warranty stuffs are the norm practises of most companies or individual in lowyat. besides i remember ideal tech themselves boast about this too as in their warranty claims. my point is simple, if they dont do this their point of sales attractiveness will be less hence i wouldnt put it as a great after sales service but rather norm after sales service. but there are times when they dont do that or some other worse case then they fall into the category of terrible sales service.
And i intend to have this post up as long as i can to warn others about it. i would also recommend and encourage others to also do this (not only on idealtech) but other companies or individuals that trade in lowyat that are not up to par on their services. this is to warn others and make lowyat a better trading place. we malaysian are ethical ppl, and we dont take kindly to unethical behaviour, dealings or attitude.

---

Added on March 27, 2012, 8:23 pmanglee, thanks alot for sharing. and i agree with u, even if its really the suppliers fault they should have apologize and call u back asap and not the other way. this goes to show how well they treat their customers. sometimes i think the authority of lowyat forum should have a warning tag on ppl like these so that when potential customers can see this tag and click on these links to read and learn up on who they are buying from and then make a decision to get it from them or not. more info last chance of being con or buying from a not so "good" seller.

---

Added on March 27, 2012, 8:24 pmu are welcome yakumo. please do share if u have any warnings and dealings that others should know even if they are not those on idealtech.

This post has been edited by vlwl17: Mar 27 2012, 08:24 PM

i believe in anglee's case, u r not to be blame. thats untill u so easily forgot to call him to tell him about the no stock and end up the customer has to make the call to u to find about the no stock. (not even a hint of sorry) of course u dont complain about buyers FFK, because firstly u eat the deposit already and 2nd u still have the product at hand and it can be sold of easily. (hint even easier with a friendly attitude n good after sale service) in the end ur arguments of this are null and void as u r just trying to pass urself out as the victim when u r clearly not one as i have stated all the reasons above to all ur problems/solution on anglee's case. u r still a picture of a great lousy after sales service company.

As for bernardryan's problem zhen wei, does look like u dont know how to read. he said he wants to return ur product and get his refund because he is facing the same problem as me. so if u dont understand that i dont know what u can understand then. btw bernardryan, u can file a refund to the consumer's right and force zhen wei to give u the refund. do read this link http://forum.lowyat.net/topic/2090666. the clause that says in this receipt that all goods that are sold are not refundable is not applicable if u are the end user. thats according to the law.

oh yes its nice to see u here again zhen wei after the post of a few ppl recommending ur great after sales service. well maybe this maybe that. but what is sure u will get the tag and others that do bisness like u will get it too. laugh that off when u get it.
AGAIN YOU DONT EVEN UNDERSTAND A THING ABOUT THESE COMPLAINS MADE. ITS YOUR LOSS NOT MINE, IM HERE TO WARN OTHERS. BTW U ASK "WHO ARE GOING TO RUN OF RESPONSIBILITY?" WELL U, SIMPLE AS THAT. WE ALREADY HAVE A FEW PPL THAT HAS POST UP THEIR TESTAMENT. DENY ALL YOU WANT BUT THERES PROOF HERE AND IT DOESNT RUN.
so to lowyat mod if u can implement a warning tag u know who should be first in your list.

oh and thank you again zhen wei for the bump. do keep em coming even if its not as often as i would like it to be.

goldentiger, im not asking that we shouldnt have any retailer. i was asking for zhen wei to help me at the moment. but sadly he thinks otherwise. either way for me the context customer is always right shouldnt be use too loosely or broadly. As a end user and also seller, i know that we shouldnt be asking something which is overboard. as u have read thru all the post and my long essays (and i thank you for taking your time to do that) u notice i wasnt asking for anything extra till i started incurring cost for apparently the original problem.
whether or not i should be getting another brand or a better gpu brand is not the problem now (btw sapphire is quite a good reputable brand too). Look at this post http://forum.lowyat.net/topic/2289701/+20. i have bought a few small stuff from lhongwuh and he is an ok guy. would recommend him too. in that dispute he is clearly right as everyone would agree about this http://viperandvine.tripod.com/sitebuilder...les/refunds.pdf. but look at the answer for the question "what if the retailer fails to supply?". then read the part on the answer about faulty goods especially the part " and any other reasonable cost u may have incurred as the result...."
and if u dig deep u will notice that idealtech has few of these prob either sending the wrong stuff or so. Yes they will argue they will bare the shipping cost and so forth. but think again, firstly its not only about the shipping cost but the trust and then the time u have to waste to repost it back to them or take time to meet them up at their terms. hell, they even have to get back the item first before they bank in or give u back the money (if u choose posting). all and all whos fault was it?
to me its not buy asus confirm no prob. its dont buy from zhen wei/idealtech confirm better service. and if my post warns the other potential buyers or the possible customers of zhenwei/idealtech about the wrong doings aka http://forum.lowyat.net/topic/2286260, so that he would treat the customers accordingly, im happy to say this thread has serve its purpose.

thanks again for reading

This post has been edited by vlwl17: Apr 9 2012, 12:29 AM

hellomoto thanks for the bump. zhen is being very delusional thats y he is boss of the bosses.

lienster ... i like that its a less than ideal situation. i doubt they r even worth their name. wait, maybe in their own way. ideal as they dont have to do much work but get more money. thats ideal tech. very ideal. only not for customer and ethical practise.

thanks again for the read and bump ppl.

Mr 47 its quite typical of mr zhen wei to not respect his customers as u can see the prob i have with him as well. As u know u r not the first one with this prob with him and idealtech but there are many more. It all comes down to lack of respect thats honestly what i feel. Couple with the mentally i get ur money thats all i care its even worse. hate to be racist but its the typical chinese businessman attitude. As i have said alot of times, he quote and uses examples to show that he is always right and the one opposing him is always wrong. but the same rules he applies shows that he is wrong he tries to taichi it which he is very good at. lots of ppl was fooled by it. my advise mr 47, the best price here in lowyat sometimes isnt worth the money saved due to these reasons. if u do need recommendation of good sellers on computer parts do pm and i will give u the info on those.
my advise to zhen wei, ur excuse of no stock is just plain terrible. if the supplier dont have stock (u can see his taichi skills, taichi to supplier as the culprit) dont ask ppl to deposit or take ppls deposit. Check first then only ask for deposit. as a basic rule of contract offer and acceptance, u have already breech that so no matter what excuse u put u r definately WRONG (hence there should be some kind of compensation) when u accepted his deposit as thats contract is sealed in the eye or the law.

Thanks hailhail for the bump. yes its a good guide for buyers to be warn on potential troublesome sellers and a guide for sellers to be respectful of their customers. not all customers and sellers are nice thats y we have this dispute site. but for sellers to be disrespectful is awful. they shouldnt even be allowed to do any selling. sadly hailhail ur advise to zhen will fall on deaf ears as he has been running his biz that way for a long time. E.g he thinks hiring more staff will improve his customer service when in the first place no one was complaining about his slow respond but rather the quality of his selling and after sales services. with that mentally i doubt he will ever listen to ppl like us.

yes hailhail, i do not intend to close this thread and i would like to thank the mod for not closing it also. i said it a dozen times, this thread is to warn others about zhen and idealtech. also include examples as urself have said. i would have taken legal action against him but i asked a friend who is a lawyer that told me since i already have my replacement i cant sue him. the legal action is not for monetary gain but to him a mark to everyone in lowyat that irresponsible sellers can and will be punish but sadly cant be pursue. hence this is the next best course of action. its not a vendetta but rather im doing this for the good of the lowyat community. Aint going to stop ppl from buying from him but its a fair warning i would say and i can always say i have done my part to make the community here a better transaction site. although not as much as apis