aye i agree to u to some extend. and as i have said, i put this up here to warn others. thanks for the feedback

SeaMonster the gc was actually tested with 4 diff mobo all failed except one. I tested my gc also on my gf's mobo failed also. im going to test my mobo this weekend with the same gc also.

QQ still waiting for buildtech reply been 2 weeks odd already. As i have said alot of the testing was done by myself, not much help was given by seller till now of course.

but thanks bro for the input. (i guess i was lucky enough to get another RM800 gc to test on my rig.. wonder if i dont have that what else can i do?)

it's tested once. and buildtech test is not ur testing. please remember my complain is on u not buildtech. do not mix that up. u only tested my gc once. even if u insist that its twice, 3 times or even more it doesnt make any diff there because there was still prob with the gc after i brought it back and made more testing on it including the latest- test on a mobo which was using the same type and brand of gc too.

seriously like i said zhen u got to look urself in the mirror and ask urself y ppl here are "bashing" u. till now u still dont get it do u? even sioe has to come to ur defense. well we call it kesian defense tho. but honestly as an ex customer i would sincerely advise u look at ur steps and see where u went wrong. not only on this matter but also others. already it proves here that ppl arent so happy with ur method at all.

btw when u ask me to put a dispute thread here u are opening urself to bashing. so if u really did care in the first place, u would have settle it without me making this thread or even challenging me to put a thread up here.(hence it doesnt matter whether u did answer this thread or not because once its posted up here it shows that u have a unsatisfied customer) like i said a few times on this thread there was more than once i offer u to settle it without a thread dispute and u could have the very least also made some damage control much much earlier. but of course u chose otherwise.

p/s u keep harping that u have the report for the first test from buildtech. where is the second report then? since u keep saying it was tested twice before i had to actually send it there myself!

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Added on October 13, 2011, 12:49 pmlol thanks gengstapo!!! pro name man but currently the gc is in hk. buildtech send it back to the vendor for further testing. thanks bro.

This post has been edited by vlwl17: Oct 13 2011, 12:49 PM

thanks again gengstapo. im hoping i can get to use my comp asap. its been almost 6 months now on this prob.

thanks bro mugenz for asking about the update. yeap i email the manager 2days ago (latest email i sent). i will be calling this friday if i do not get an update from him by then. it is long i know but i cant be pushy even though i know im the customer. i suppose thats what we call ethical behaviour here. As promise i will update it here asap once i get some news about it from buildtech.

Thanks for posting up the pm mr choo even though when i ask u earlier in this thread here u said u have deleted it. i guess i have to spell it out a little for u since u still dont get the point here. u tested on ur computer and a customers computer doesnt mean it was tested twice or thorough testing. u only tested it once. the 2nd time was not tested by u because after i got it back from u, when it was causing prob i told u about it but u said that its not the gc. so no u didnt test twice. hence thats y i sent it out to be checked again by another computer shop. (i offer u money for ur service to check my pc at that moment but u refuse to do it) then rest of the story i have writen back in the first page or rather u can read it from the pm.

again and again i said already u could have made it easier on both of us but u dont want... stated out all clear on the pm i ask u to call me so we can settle but u dnt want. btw mr choo u dont understand my feelings at all because u didnt give me any help after the first time that i send the gc back to u and u sent it to buildtech and checked it yourself. theres no solution? u hardly even try mr choo.

"if u dont test it at other PC, i dont think i got any solution for u.
i never mean dont believe u or wat. but what we test. and we sent to distributor to test the result is same. the gc is in good condition. but not sure after we pass to u. what's wrong with the gc condition then." from the pm by zhen wei.

with that statement u want me to come over to ur place to check again? after which in the first place u refuse to check my computer, now u accuse me of spoiling or trying to spoil the gc (intentionally or unintentionally). not only its rude and without any manners to accuse someone without proof, u are showing me that u are not only sure its a working gc but if its spoil u are sure to blame me.


[quote=zhen^wei,Oct 13 2011, 06:29 PM]
first testing: direct send Build Tech, After their testing, we call u up to collect. before pass to u, the gc had test again at one of our customer PC. my staff did mention to you maybe is your OS problem, then advice you to format and fresh install OS see the problem still occur or not.

2nd testing: test by me at my own PC. call u up to collect, then did mention to you maybe is your other hardware cause problem. then end up you go to other 2 computer shops to test.

3rd time: customer send direct to Build Tech, according to their technician they send direct to Sapphire without testing. since it working condition at first test.

* if you bring to Build Tech, and they tested the Sapphire 6950 2gb ddr5 in faulty condition, then i nothing to say la, that's why i am asking you before did them test your graphic card when you sent there ?

clear enough ?

I will feel sorry if my words is rude at this thread. If any forumers doubt we never do our part in warranty I would defense the idealtech.

I still asking you to come over to my office or my home to test your gc even you put me in dispute thread, did I make any changing in mind ?

today got some free time, so dig out the dialog and printscreen. so maybe you can put at first post to make the story more details.

btw, i can understand your feeling before you make dispute thread, there is no solution for your case. tat's why i am request you to open dispute thread. send to Build Tech your own maybe is good option.

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Added on October 13, 2011, 7:34 pm[QUOTE]as i expect earlier. TS won't get my offer for RM60 compensation to travel here and that and another RM20 to travel to my office for his problem.

it is ok you can just blame idealtech and critic our company.

if it is other forumer, when 2nd time we tested the gc is working condition but the customer's motherboard got problem with that, the forumer will question is it his motherboard problem ot compatibility problem ? then we can offer the service help u to check ur motherboard or help u to rma. or we have further testing.

as what i remember, the TS already MIA after receive the gc for 2nd time. i can understand so long time he not yet have using this gc.
until he try to sell out his PC things. from what i refer to his thread. but there is no buyer bought his rig yet so he have to do something for this gc, this i understand also.

so what I offer also no use, We will see what the outcome from Build Technology then.

We are never rude in first place and try to help him to solve his problem and the office boy is so patient to listen to his phone call.that's why i am asking him to printsceen all the dialog in PM. i had deleted the PMs, no save copy.

But what will TS do if the GC is working and good condition but his rigs problem ? [/QUOTE]

quote from zhen wei back in page 2

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Added on October 13, 2011, 7:41 pmif u want zhen i can find a few more of your quote that u contradict yourself. this in fact tells me that u r not forth coming in your services. thats way from this moment i would like to make every conversation we have black and white since theres always something discrapency.

This post has been edited by vlwl17: Oct 13 2011, 07:41 PM

im sry but theres nothing wrong with me. im just merely stating facts.

779364 it is intermittent prob but most of the time it crops up. well its send back to vendor hk for furthering testing. i will be calling the distro to check the update this afternoon after lunch.

didnt claim warranty at all because according to zhen wei the gc is ok and they just checked it. the first time the gc had problem i called him. didnt pm him here.

here is some quote from me and zhen wei back in the first page.

Your problem is: You have problem with the graphic card with your motherboard, so I did ask you to test at other PC. you say you want to bring whole CPU to us to check, then i say ok. but we will charge you (common sense, like other kedai komputer), but i still no idea how much to charge u since i no have experience for service like this. then yesterday u PM me say u bring to 2 shops story. quote by zhen wei

mr choo i hope u will be honest and tell the truth. when i told u that i will get my pc to you, u told me it was best if i brought it to other computer shop because u said u are not in this line. i dont remember u telling me u dont know how to charge me. well either way it comes back to the same thing. u refuse to check my pc (for whatever reason it might be) thereby not rendering any after sales service. Not that im contesting on the part of u charging me if u had to check my pc but isnt it goodwill for a seller to do this for free when i have bought almost 3k worth of product (also have receipt to proof that and is all in the same month) from you out of good faith (isnt that also common sense)? so you are not an irresponsible seller (i agree with you)rather just one that does not care about the customer after the product has been sold. quote by me

ya, i might forget what i am answer u when u want to bring ur PC.quote by zhen wei again

this speaks for itself. very contradicting. doesnt make sense tho ppl, if i send it to others they charge me, i send it to him he charge me. isnt it better to send it to him because either way im going to get charged

forgot i better add this

part2
so took it back again and tested it asap. gave me prob as u have expected. call zhen up and he tells me to try reinstalling windows. So i did just that and even updated latest driver for good measure. still with the same prob. call him up to tell him that. also told him that i suspect psu might have prob if the gc is actually fine (pls note psu was bought from idealtech also). he said thats not the way it should be done. Logic prevails i agreed with him that my pc components needs to be check one by one to really determined the cause of it. so i told him can i send the pc for him to check it. He says he will charge me cause i didnt get the pc from him (and i said im fine with the surcharge) but he said that its better i bring it to another computer shop to check as he is busy and they are not a shop that really does this. (i think looking at his style now probably the standard charge for checking is not worth it compare to his distribution of comp components biz therefore he doesnt want to do it. fair enough its his right). took his advise, trusted him and arm with the idea that the gc was fine i sent my pc for checking to 2 different comp shop. verdict gc prob.quote from my first thread


eddy, u and i know there is no reason for any customer to complain that the gc is faulty because then it will be down time for us. we want to play our games and use our pc in peace. whats the point in lying about it then? i checked my pc in ALL IT hypermarket and the tech told me they also experience something like this before. not the 6950 but the same prob as they send the card back to distro, distro check nothing wrong and send back but when they test it after installing it had the same prob. so they send it back and got a new one and after that it was all fine.
zhen wei said it was fine after he and buildtech tested. when i actually went to buildtech myself they openly accept to send it to hk for further testing even when they told me they did do the test with an ok result for the gc. they didnt insist it was an ok card unlike others. basically i think u got the gist of it already.

thanks again for ur opinions and comments and thoughts. all of u.

taking the post by dertb as an example- "act like some chao ah beng gangster " does constitute some kind of bashing and flaming i would say. but the rest of the post from dertb is how i do feel to be honest. it is true that no matter how hard the bashing is my problem will remain the same. but then again as i said before opinions, comments r welcome but bashing of course not. its a freedom of speech and eddy86 post on the particular subject of guns and shooting yourself proves a point.

in the end my prob is being look into by buildtech at the moment tho its taking along time due to the fact they are checking a batch of other faulty gcs sent by buildtech according to the guys there in buildtech. so rather now im not fighting for whos wrong or right anymore because i have found a solution to my problem. the thread here is for the other forumers to read and to be warn on potential problem they might be facing. hence i think its right for the others to voice out because the one that is really frustrated should be me not the forumers that commented here.

dertb u point out a good idea on taking the vid. but my gc now is with the vendor in hk so its pointless now. but i will remember that. and yes i have to admit, lots of forumers have actually offered help and i thank them alot. its nice to know that there are still nice malaysians out there.

you are right asamkipas, shouldnt be flaming but rather make constructive comments.

WTH i leave u guys a day or two and this appears... lol what a read. i have to say some of u deserve to go for politics. WE need ppl like u that really understands the ppl at their own level. Alot to say here dont know where to start anyway to reehdus and abubin - bros dont fight but thanks for the comment and honestly the out of topic is really an interesting read. im happy to hear im not the only one that feels like the way u guys do. glad to know i have comrades like that in the same views.

@abubin- i know how you feel. i sometimes feel like i should be taking this fight too but i really hate to get into politics. wish we had more ppl who feels the same way to and make the right change for all malaysian. not only for ourselves as malaysian but for our future generations. And i mean Malaysians, nothing to do with races or religion. no matter what, we are brothers from a different parents but the same red malaysian blood we will bleed because we are born and breed as one here. the country is us and we are the country!

@reehdus- yeap i guess u guys know why im still writing essays here. And if i would have take the easy way out, im just gonna be the same as the person i complain about in here. selling the spoiled gc (so far up for debate still on the word spoiled here) to another forumer or someone else is not only going to spoil my name here for future transactions but its not ethical to do that to others. i mean i wouldnt even want to be at that receiving in. would u like to be in the shoes of the guy that bought a gc that the seller thinks that its spoil or could be problematic? pls do not get mad bro but im not trying to say u are bad to think i should have just sell it but im telling how i feel on this option of just selling it off.

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Added on October 19, 2011, 1:33 pmbulleyes are usual bro mugenz and yes another resaon if we just sell the gc away that would be the messenge we are sending not forgetting bad decisions returns really quick if u know what i mean. thanks again mugenz

p/s man lets not get started with TM i KNOW we all have huge complains about them including myself.

This post has been edited by vlwl17: Oct 19 2011, 01:35 PM

very funny guy, now he is doubting my ability to do any install/unistalling.

"tested working at my side and also distri, that's why I am doubts which technician tested got problem, and maybe with list of motherboard tested by other technician got problem with this gc, we can send to distri / sapphire so they can do further inspection."if u guys read the pm he paste here u can see theres no offer of this, he was just very sure that it is in good condition and just wanted me to go over to his place so he can show me that its not spoil and if it is then he will put the blame on me for mishandling . "i never mean dont believe u or wat. but what we test. and we sent to distributor to test the result is same. the gc is in good condition. but not sure after we pass to u. what's wrong with the gc condition then." quote from the pm by zhen wei

read his reply for the 2nd quote. obviously he still thinks that gc is still in good condition that he was blinded that he contradicts himself on the first part.
"these are the reason why i am asking you check your other hardware , maybe it cause the problem." and " tested working at my side and also distri, that's why I am doubts which technician tested got problem, and maybe with list of motherboard tested by other technician got problem with this gc, we can send to distri / sapphire so they can do further inspection". isnt that plain simple that it was checked? good lord, yes he can play with his words.

he can do this all day long. and i can show u guys all day long what he did was not right.

p/s i doubt he understands the word consumer and customer or the differents.

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Added on October 19, 2011, 2:18 pmbtw zhen wei and buildtech check no prob (regardless of how many times because it is done before i send to the other 2 computers for further testing) so why does he insist that its ok even when buildtech themselves didnt dare to make that claim. Very curious right ppl? best part of it he was so sure of it till now. i mean he obviously put a lot of faith in buildtechs tech.

This post has been edited by vlwl17: Oct 19 2011, 02:18 PM

yes i spoke to the manager. nvr mention as of anything u have written here (if u ever bother to read what i have been saying). they only said they tested it before and its ok but unlike u they didnt even claim that its ok with just one test. So when theres alot of possibilities on the procedure that might cause the gc to be faulty then why didnt u want to check my pc when i ask u to?
"dont misunderstanding" LOL if u dont want me to misunderstand y didnt u call me when i ask u to, so that we can settle it like a gentlemen. i have been harping on this since the first post i made y only now tell me " dont misunderstanding"? just like what eddy86 said also y now only wanna offer money? when wanna settle nicely in pm u dont wanna to be nice. oh btw im still holding on ur rm100 offer if my gc is spoil confirm by the vendor in hk.

Mr choo, u wont be even able to send the gc to sapphire so ur question is out of context. and the gc was nvr send to sapphire at all till now. so i have not done any warranty claim from sapphire or buildtech or even u. pls think it through before u write it here to avoid misleading readers.

u love to contradict yourself here zhenwei. ur latest post besides this one is today at 1204pm. i guess ur choose not to reply the thread here a few days ago is not even true LOL
and yes of course i have to "fight back". and no i dont need to find any reason to "fight back" because its all facts not reason which is not much i can say about urs.

if ZW said that his company doesnt do troubleshooting then why does he still reject the idea that the gc could be faulty (aka like what 779364 said it is could intermittent problem)? and even buildtech themselves wasnt as cocksure as ZW on it when i sent it to em.
So its easy to see that he does not want to do any extra or after sales service. Best part of all he has some nerve to call me a liar then turn around and say dont misunderstand (after being bashed around by forumers here). the whole thread shows the inconsistency of his replies. one fact after another which really contradicts each other.

btw this is nothing much but i have the proof that he doesnt even remember much and again contradicting himself with all the points he was trying to show u guys that he did actually tried his best. Through this whole thread he keeps saying that he check my gc and then i took it back and then i send it back to him for testing again. so he did the work twice hence that was his help. I still have the receipt which idealtech gave to me when i sent it to them to check. would like to see ZW produce another a later receipt for the 2nd send back since he was so sure that i did sent it to him twice.

This post has been edited by vlwl17: Oct 24 2011, 10:30 PM

agree with u also bro on the reputation part. just look at proton, sell cheap assembled cars and then quality was compromise. now spending lots of money to advertise to change ppls mind about them. even now latest i saw advertise that they give lifetime (if i remember it correctly) warranty for the power window. brand image and reputation- sometimes money cant even buy that kind of perception. its build upon and just like Rome, not build in a day.

sadly some ppl dont learn nor do they understand it. even most malaysian companies are only slowly catching up to this when its been already been in practised, used and proven a long time ago.

got my replacement gc and testing it out. so far so good.

This post has been edited by vlwl17: Oct 27 2011, 09:10 PM

well card is so far so good, its the 2nd day using . dertb any recommendation for stress test program for the gc?

as for the old card i ask buildtech. they said vendor find that theres nothing wrong with it but they still give me a replacement just incase. well thats good after sales service for u. dont have the report but only have the docu to show that they swap my gc for another.

thanks peeps will do that asap but surely not today. work pilling. but its good so far because usually with the old gc, i dont even need to start a game. it only takes less than 5min and it will go kaput. but just to be sure i will run those benchmarking prog.

bro i think u need to read why i started this thread or the whole thread, theres alot more to just getting my gc. and this thread was started by me but not for myself only. thanks for your input tho.

This post has been edited by vlwl17: Oct 28 2011, 05:02 PM

Apology accepted. Just wanna tell u as a customer point view that not every customer is out there to cheat u. if u try treating them on a case to case basis u will get a better reputation. Its hard work i know but nothing is always easy.

Thats y im very happy with buildtech because they did their up most best to help me. im sure it cost them very little resource to render the help, but it does go a long way for customers.

This post has been edited by vlwl17: Oct 28 2011, 05:34 PM

i agree with u nagflar that noones perfect. tho im not sure was the help that idealtech was giving at that time was up to an average customer service standard. Tbh im not sure if this really did any dmg to this biz. rep mayb a little. But this serves as a warning for potential buyers. Like i said i just didnt open this thread for myself. And i really hope to have a safe and good Lowyat forum to do trading hence thats why i decided to write this. (i want it safe and good because i m and will be using it all the time too, dont u guys want it to be that way?)

As for closing this thread. it is really up to the forumers, if most of them comes in here and read the whole thing and tell me its good to close it i suppose so then it should be close.

AGAIN, i will like to extend my deepest and sincere thanks for the help from all the forumers who have directly or indirectly offered it. Something i did really expect but im glad to know we still have really ethical malaysians. Lastly too i would like to thanks Alex Lee of Buildtech for the card swap.

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Added on October 28, 2011, 5:49 pmim not sure about this. but since u didnt check my comp how sure are u its compatibility prob?

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Added on October 28, 2011, 5:59 pmmugenz somehow i have to say U R THE MAN

u just sum up alot of stuff and hit it bullseye. u have a crystal ball or something? lol yeap i had to do all those by myself which is y i keep saying that idealtech after sales service was not even up to a standard one. got the card in May and it started to give prob i think about 1 month or less so 5months of waiting. and u guys know how fast these components drop in price hence another part where i lose out since i cant use it for 5months.

yes it is really frustrating mugenz n its not that im ok with it but like i said before the matter was handed to buildtech already. the thread here is to warn other forum users. compensation? well thats up to Zhen wei whether he wants to compensate me or not. honestly i dont expect much from them after being treated this way and im really happy that i have my card now and its working well. He did apologize but i really dont know if he knew what he was apologizing for? only time will tell. Thanks again mugenz for all.

This post has been edited by vlwl17: Oct 28 2011, 07:04 PM