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> Laptop repair dispute against teckhing, Need opinion and advice

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kmarc
post Jul 29 2011, 08:35 PM, updated 15y ago

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Forumer you are complaining against: teckhing (laptop specialist giving repair services)

Item being repaired: Laptop (Asus F9s, bought in 2007) sent for repair due to GPU problem

Original thread link: Nil, all discussion in pm after seeing his thread on laptop repair services

Date of transaction: 29 June 2011

Details of the complaint :

Short story
- GPU problem (artifacts), quoted RM350 for repair by teckhing
- sent laptop for repair to teckhing (by poslaju - Sibu to KL, cost RM34 only)
- Laptop repaired, money paid (RM400 including poslaju charges RM50)
- Laptop sent back to me, no info of what was repaired even when asked
- On switching on
----- Notice fan running at 100% max IMMEDIATELY on boot-up (was informed later on (after sending back the laptop) that fan running at 5400 rpm instead of the normal 2300 rpm max)
----- Laptop will heat up when left at idle
- consulted teckhing, was told probably BIOS problem
- reflashed to all available bios, doesn't work
- consulted teckhing again, was told he didn't do anything except repair the GPU
- After some discussion, he told me that some laptop are like that after repair (which was NOT informed to me)
- Poslaju the laptop back to teckhing (claim warranty, poslaju using my own money)
- Teckhing inform me that the laptop will overheat when running 3D and will lead to SHUTDOWN, need the fan to run 100% max ALL the time to be stable
- Further discussion, was told old laptop after repair cannot be like new one, sometimes need fan to run at 100% (or was it 200%?)
- gave me 2 options, either run the fan at 100% or let system control the fan but face shutdown when overheat.

Issues
1) Laptop was not fixed as agreed (I would say "partially" fixed)
- to me, it was like sending your car for repair due to gearbox problem. However, after repair and money paid, you drive home only to notice you cannot use 5th gear. When you bring back to the workshop, you are told that your car is old so 5th gear cannot be used even after gearbox is repaired!!!!

2) I was not informed about the fan problem (I think because they didn't realize the fan was running at 100% in the first place)

Note
1) I need opinion/advice on how to settle this
- was thinking that because teckhing spent time attempting to repair the laptop but was only partially successful, I want to ask for a partial refund for a partial repair. What do you guys think?
2) Money is not the issue here. It is the agreement/contract that was not fulfilled
3) No disrespect or trying to create trouble for teckhing and his company
4) All discussions with him was using pm

This post has been edited by kmarc: Jul 29 2011, 08:45 PM
sHawTY
post Jul 29 2011, 09:14 PM

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QUOTE(kmarc @ Jul 29 2011, 08:35 PM)
- gave me 2 options, either run the fan at 100% or let system control the fan but face shutdown when overheat.
That's bullplop.
I believe this happens because techking forgot to replace the old TIM when he repaired the GPU, thus the overheating issue. Or maybe he cleaned the old TIM but forgot to put a new layer of TIM back on the processor and GPU.
SUSnordingh
post Jul 29 2011, 09:24 PM

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I agreed with sHawTY. Need to do that everytime open the board to make sure no gap at all. Cannot spread heat to the heat sink properly.

My lappy have the same issue, after sent for repair... now OK already.. no more hanging and reboot by itself.

This post has been edited by nordingh: Jul 29 2011, 09:29 PM
kmarc
post Jul 29 2011, 10:03 PM

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QUOTE(sHawTY @ Jul 29 2011, 09:14 PM)
That's bullplop.
I believe this happens because techking forgot to replace the old TIM when he repaired the GPU, thus the overheating issue. Or maybe he cleaned the old TIM but forgot to put a new layer of TIM back on the processor and GPU.
*
I see. Not too sure what happened but I have invited him to give his version of the story.

Thx for your input sHawTY.

Added on July 29, 2011, 10:03 pm
QUOTE(nordingh @ Jul 29 2011, 09:24 PM)
I agreed with sHawTY. Need to do that everytime open the board to make sure no gap at all. Cannot spread heat to the heat sink properly.

My lappy have the same issue, after sent for repair... now OK already.. no more hanging and reboot by itself.
*
You found out the problem yourself? Problem solved after putting new TIM?

Frankly speaking, I don't think teckhing would have forgotten to put new TIM the 2nd time round when I resent the laptop to him......

This post has been edited by kmarc: Jul 29 2011, 10:08 PM
sHawTY
post Jul 29 2011, 10:58 PM

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QUOTE(kmarc @ Jul 29 2011, 10:03 PM)
I see. Not too sure what happened but I have invited him to give his version of the story.

Thx for your input sHawTY.
I've opened & cleaned lots of laptops before.
Also, some laptops coolers has too much of a thick dust accumulating at the fins which causes super high temperatures & the fan running at full speed all the time.

I've also opened and replace the crappy TIM used on my uber delicate Apple MacBook Air & use Tuniq TX-4 which reduces 5°C of the CPU temperature & 3°C of the GPU temperature.
While at the same time reducing the battery consumption because the CPU fan no longer runs all the time.

However, I do believe teckhing should refund your money since he has the laptop even worse instead of making it better.
Or at least refund 50% of the total you've paid to repair the laptop.
QUOTE(kmarc @ Jul 29 2011, 10:03 PM)
Frankly speaking, I don't think teckhing would have forgotten to put new TIM the 2nd time round when I resent the laptop to him......
But what if he didn't even open the laptop to check at all?

Not to put more fuel into the flame, but he doesn't even have succesful tradelist for the customers to rely upon. To put it bluntly, I don't believe him.

This post has been edited by sHawTY: Jul 29 2011, 11:02 PM
kmarc
post Jul 30 2011, 01:45 AM

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QUOTE(sHawTY @ Jul 29 2011, 10:58 PM)
I've opened & cleaned lots of laptops before.
Also, some laptops coolers has too much of a thick dust accumulating at the fins which causes super high temperatures & the fan running at full speed all the time.

I've also opened and replace the crappy TIM used on my uber delicate Apple MacBook Air & use Tuniq TX-4 which reduces 5°C of the CPU temperature & 3°C of the GPU temperature.
While at the same time reducing the battery consumption because the CPU fan no longer runs all the time.

However, I do believe teckhing should refund your money since he has the laptop even worse instead of making it better.
Or at least refund 50% of the total you've paid to repair the laptop.
But what if he didn't even open the laptop to check at all?

Not to put more fuel into the flame, but he doesn't even have succesful tradelist for the customers to rely upon. To put it bluntly, I don't believe him.
*
My laptop didn't have much dust. The fins were quite clean actually when I opened the back to have a look.

Yeah, I was thinking of a partial refund (as I felt that he did spend his valuable time and effort to repair the laptop) and suggested that to him i.e. partial refund for a partially fixed laptop. Couldn't believe my eyes when he said he will do a full refund minus all postage fees but replace back the spoilt chip..... rclxub.gif I told him he is there to fix laptops and not the reverse!!! sweat.gif

Not too sure what repair was done as he didn't answer my queries when I asked what was done.

Oh well, just have to wait for him to reply here.

Note : Thanx to some forumers who pmed me regarding laptop repairs. Never knew such things like "reflow", temporary fixes, etc..... sweat.gif Maybe I should ask for a full refund......

This post has been edited by kmarc: Jul 30 2011, 01:52 AM
SUSnordingh
post Jul 30 2011, 02:20 AM

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QUOTE(kmarc @ Jul 29 2011, 10:03 PM)
You found out the problem yourself? Problem solved after putting new TIM?
Frankly speaking, I don't think teckhing would have forgotten to put new TIM the 2nd time round when I resent the laptop to him......
*
Heat problem is in 10 most common problem in notebook for any brand after 1 - 2 years use.

Solution should be similar to all brand. I did clean the dust on the fan but doesn't solve my issue. After replace the TIM.. until now OK.

My friend also have this issue... same solution too... he happy now.
teckhing
post Jul 30 2011, 09:58 AM

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QUOTE(kmarc @ Jul 30 2011, 01:45 AM)
My laptop didn't have much dust. The fins were quite clean actually when I opened the back to have a look.

Yeah, I was thinking of a partial refund (as I felt that he did spend his valuable time and effort to repair the laptop) and suggested that to him i.e. partial refund for a partially fixed laptop. Couldn't believe my eyes when he said he will do a full refund minus all postage fees but replace back the spoilt chip.....  rclxub.gif I told him he is there to fix laptops and not the reverse!!!  sweat.gif

Not too sure what repair was done as he didn't answer my queries when I asked what was done.

Oh well, just have to wait for him to reply here.

Note : Thanx to some forumers who pmed me regarding laptop repairs. Never knew such things like "reflow", temporary fixes, etc.....  sweat.gif Maybe I should ask for a full refund......
*
kmarc...i never tell you what did i repair?
see on the below PM on what i say.


Re:ASUS notebook F9S, Jul 27 2011, 05:23 PM
Hmmm.... but why is that so? Does that mean that it is still the GPU problem and was not properly fixed the first time?

Previous GPU had no such problem........

Re:ASUS notebook F9S, Jul 27 2011, 05:44 PM
can't be
we already change a new upgrade version chipset
the mainboard after repair can't compare with the new system.
now i trying running 3dmark see how 1st


for this small laptop will get heat fast is not because i didn't paste the cooling compound, is because the fan moving so slow. the heat sink cooper is transfer the heat but the fan moving slow and didn't really cooling down the system. you can see on other laptop if the system get hot the fan will be automatic move to max to cooling down the system. but this laptop won't do this. if you put you hand beside the heating area you just can feel a bit wind come out from the area. so when running 3D the temperature will go until 70++. after we modify the temperature just remain about 58-60 even running the test.
and for those saying that "reflow" that will not happen in my company, we main business is for the dealer almost each state have our dealer. we are doing long term business and not those hit and run.

For this case we already install the new chipset which is G86-631-A2 year 2010. you can ask around this forum those repair guy about this chipset.

sorry my english is poor
dicksonbell
post Jul 30 2011, 12:25 PM

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I personally know teckhing and I have sent a lot laptop for him to repair before. Even sometime he is very busy but I dont think so he will forget of what he is fixing or doing...

So far Im satisfied with his job and I never go back to him after all being repaired...

TS maybe you can talk to him and see and solution on this.. I believe teckhing is a reliable/flexible person and he wouldn't spoil his reputation just bcoz of this job..


All the best guys.. PEACE... icon_rolleyes.gif
kmarc
post Jul 30 2011, 12:42 PM

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QUOTE(teckhing @ Jul 30 2011, 09:58 AM)
kmarc...i never tell you what did i repair?
see on the below PM on what i say.
Re:ASUS notebook F9S, Jul 27 2011, 05:23 PM
Hmmm.... but why is that so? Does that mean that it is still the GPU problem and was not properly fixed the first time?

Previous GPU had no such problem........

Re:ASUS notebook F9S, Jul 27 2011, 05:44 PM
can't be
we already change a new upgrade version chipset
the mainboard after repair can't compare with the new system.
now i trying running 3dmark see how 1st
for this small laptop will get heat fast is not because i didn't paste the cooling compound, is because the fan moving so slow. the heat sink cooper is transfer the heat but the fan moving slow and didn't really cooling down the system. you can see on other laptop if the system get hot the fan will be automatic move to max to cooling down the system. but this laptop won't do this. if you put you hand beside the heating area you just can feel a bit wind come out from the area. so when running 3D the temperature will go until 70++. after we modify the temperature just remain about 58-60 even running the test.
and for those saying that "reflow" that will not happen in my company, we main business is for the dealer almost each state have our dealer. we are doing long term business and not those hit and run.

For this case we already install the new chipset which is G86-631-A2 year 2010. you can ask around this forum those repair guy about this chipset.

sorry my english is poor
*
So tell me, what is wrong with my laptop? Fan dying or fan design flaw, heatsink dying or heatsink problem, bios problem or what?

Thx for the explanation. At least, what I can think of now is that it is the new GPU chipset that produces more heat compared to previous old GPU i.e. higher TDP. That could be the reason for the problem. Is this the case, that the newer chipset is hotter and has a higher TDP compared to previous chipsets?

What about not realizing the problem until I had to send back the laptop to you? Or did you already knew about the heat problem, set the fan to 100% max but forgot to tell me? Don't forget that you initially thought it was BIOS problem that made the fan 100%. Now you're saying you actually set the fan to 100%?

Here's your reply to me in pm:

QUOTE
we didn't change any setting also
we just repair your display chip


That was one reason why I didn't "register" the fact that you changed the chipset. Why would changing a new chipset lead to this problem?

So, 200% fan speed is not changing a setting? hmm.gif

This post has been edited by kmarc: Jul 30 2011, 01:25 PM
kmarc
post Jul 30 2011, 01:13 PM

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QUOTE(dicksonbell @ Jul 30 2011, 12:25 PM)
I personally know teckhing and I have sent a lot laptop for him to repair before. Even sometime he is very busy but I dont think so he will forget of what he is fixing or doing...

So far Im satisfied with his job and I never go back to him after all being repaired...

TS maybe you can talk to him and see and solution on this.. I believe teckhing is a reliable/flexible person and he wouldn't spoil his reputation just bcoz of this job..
All the best guys.. PEACE...  icon_rolleyes.gif
*
As I have said, I have no disrespect towards him or his company. The way the laptop was packaged, with all the contact stickers and seals, I had the impression that their business is "established". However, the way my case was handled was unacceptable. I think I should just post up all the pm.

If you had your laptop repaired but with the fan running at 100% (without being told or given proper explanation), how would you feel?

Hmmm... how to post up private messages..... hmm.gif

This post has been edited by kmarc: Jul 30 2011, 01:24 PM
sHawTY
post Jul 30 2011, 01:39 PM

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QUOTE(kmarc @ Jul 30 2011, 01:13 PM)
As I have said, I have no disrespect towards him or his company. The way the laptop was packaged, with all the contact stickers and seals, I had the impression that their business is "established". However, the way my case was handled was unacceptable. I think I should just post up all the pm.

If you had your laptop repaired but with the fan running at 100% (without being told or given proper explanation), how would you feel?

Hmmm... how to post up private messages.....  hmm.gif
Use Print Screen button on your keyboard or if you use Windows 7, use Snipping Tools in Start Menu > Accessories.
kmarc
post Jul 30 2011, 01:47 PM

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QUOTE(sHawTY @ Jul 30 2011, 01:39 PM)
Use Print Screen button on your keyboard or if you use Windows 7, use Snipping Tools in Start Menu > Accessories.
*
The messages is a bit too long. Will try to save the pm to html later and see whether I can post it up. Thx.
kmarc
post Jul 30 2011, 03:48 PM

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Still trying to get the messages archived. Can't seem to get it downloaded properly (esp my "sent" messages). Anyway, here's another snippet. Look at the bolded part.

QUOTE
PM: Re:ASUS notebook F9S
we didn't change any setting also
we just repair your display chip
Sent by teckhing on Jul 13 2011, 06:16 PM

PM: Re:ASUS notebook F9S
some laptop after we repair will modify the fan speed to max.
but for this laptop we didn't modify it
normally the laptop we modify is Compaq V3000 and Acer 4520

if you think that is a problem we are welcome you to send back to us claim the warranty
Sent by teckhing on Jul 14 2011, 12:01
PM

Just noticed that teckhing actually did mentioned that they didn't modify the fan speed!!! So how teckhing? sweat.gif

Note : Will try to post all the PMs later.....

This post has been edited by kmarc: Jul 30 2011, 03:49 PM
flodder
post Jul 30 2011, 06:39 PM

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Maybe that you can use screen recorder record in avi or wmv format then slow scroll down and everyone can read proper from it
SUSnordingh
post Jul 30 2011, 08:53 PM

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On my lappy need to use fn+alt+prtsc to capture, I use everyday. Then paste in mspaint and save as .png for better quality. Scroll until the last PM in your previous captured screen is on top and repeat again.

On some lappy just need to use alt+prtsc (if prtsc have a dedicated button).

This post has been edited by nordingh: Jul 30 2011, 08:54 PM
makaveli
post Aug 1 2011, 08:08 AM

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I remember Teckching when i deal with him on Laptop mini.
He's serious in his business and even workmanship.
His mom also friendly.
But i don't know why he left out the statement where sound something like take it or leave it.
This is bad totally bad.

TS,have you PM him over ?
kmarc
post Aug 1 2011, 10:10 AM

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QUOTE(flodder @ Jul 30 2011, 06:39 PM)
Maybe that you can use screen recorder record in avi or wmv format then slow scroll down and everyone can read proper from it
*
A bit difficult leh....... Probably going to cut and paste each pm later when I'm free.

QUOTE(nordingh @ Jul 30 2011, 08:53 PM)
On my lappy need to use fn+alt+prtsc to capture, I use everyday. Then paste in mspaint and save as .png for better quality. Scroll until the last PM in your previous captured screen is on top and repeat again.

On some lappy just need to use alt+prtsc (if prtsc have a dedicated button).
*
Yeah, was thinking about that too. See how....


QUOTE(makaveli @ Aug 1 2011, 08:08 AM)
I remember Teckching when i deal with him on Laptop mini.
He's serious in his business and even workmanship.
His mom also friendly.
But i don't know why he left out the statement where sound something like take it or leave it.
This is bad totally bad.

TS,have you PM him over ?
*
Then I hope he settles this professionally.

Informed him before I posted this thread. He already replied on 30th July. Dunno why no reply after that......

This post has been edited by kmarc: Aug 1 2011, 05:42 PM
kmarc
post Aug 1 2011, 06:49 PM

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Ok, was difficult but managed to cut and paste all the messages. Unedited except I had to type in the name/ID myself. I don't think I missed out anything.

QUOTE
Teckhing ASUS notebook F9S, Jun 27 2011, 10:19 AM
can repair
repair RM350

sell to me RM250

Kmarc Re:ASUS notebook F9S, Jun 27 2011, 10:51 AM
Thx for the reply.

That's a reasonable price for repair. If need repair, usually have to change whole motherboard?

I'm from Sibu and I'm thinking that if I send over to you, I will just use pos daftar to save cost.

If I send over, I only need to send over the notebook right? Do I need to send over the battery too?

Teckhing Re:ASUS notebook F9S, Jun 27 2011, 11:12 AM
just send notebook only
the battery no need to send
but when after finish repair we only able to send out by courier service
it will cost you around RM50
If send it over please write your detail on a note come with the notebook
easy for my staff to follow up

my address


Kmarc Re:ASUS notebook F9S, Jun 27 2011, 05:48 PM
Ok, will pack and send the notebook these few days. Once I have sent it, will inform you.

Kindly keep me updated regarding the repairs ok? I don't want to suddenly be charged more than quoted unless there are some other faulty components. If cost less than quoted, that would be better. 

Thx again.

Teckhing Re:ASUS notebook F9S, Jun 27 2011, 05:53 PM
don't worry,
the repair mainboard price all firm
unless you got other parts spoilt, but if got we also will inform you 1st
you just leave your contact in a note
and if possible you also can contact us thru email or phone, because this friday i will going oversea for a few days, but my staff will follow up this case.
03-91025966
laptopsparepart@gmail.com

Kmarc Re:ASUS notebook F9S, Jun 29 2011, 05:23 PM
Hi,

I have poslaju my laptop to you. Kindly let me know when your company has already received it.

This morning, I tried my laptop again. Apparently, no artifacts when started up but the artifacts started to appear after a few minutes using the laptop. I think should be graphics problem....

Thx.

Teckhing Re:ASUS notebook F9S, Jun 29 2011, 05:27 PM
ok
i will let my staff know it

Teckhing Re:ASUS notebook F9S, Jun 30 2011, 03:52 PM
just receive the laptop
my staff will check on it
once ready they will call you

Kmarc Re:ASUS notebook F9S, Jun 30 2011, 05:29 PM
Cool. Thx!

Kmarc Re:ASUS notebook F9S, Jul 11 2011, 07:31 AM
Hi, I have transferred RM400 into your account.

What was faulty and what was done?

Just to clarify, I rebooted my laptop more than 20-30 times just to troubleshoot the problem. Never entered any password!!!

Anyway, here's my details again:

Kmarc Re:ASUS notebook F9S, Jul 12 2011, 06:58 PM
Hi, laptop received. Everything works fine except that the laptop fan spins at maximum immediately at boot.

How do I make it spin as usual?

Teckhing Re:ASUS notebook F9S, Jul 12 2011, 07:35 PM
i think is because of the bios version
remember my staff say that your laptop got boot up password, so we reprogram the bios
or you can try enter bios to check whether there is any option or not

Kmarc Re:ASUS notebook F9S, Jul 12 2011, 07:41 PM
I entered the bios, no option to set the fan.

I let the laptop run for a while with the fan spinning at 100% and apparently, the whole laptop got very hot!!! Core temp shows temperature below 50'c on CPU although GPU is about 61'c (idle).

Tried speedfan to control the fan but speedfan doesn't detect any fans to control.

So sad...... Should I reflash bios to another version?

Teckhing Re:ASUS notebook F9S, Jul 12 2011, 08:03 PM
you can try
but have to becarefull
will have problem if half way flash system hang or shutdown

Kmarc Re:ASUS notebook F9S, Jul 12 2011, 08:06 PM
Haiyaaa.... I guess I have no choice.......

Checked the BIOS, it is version 304. Most updated one is version 305 with modified thermal policy. Hope it works.

Kmarc Re:ASUS notebook F9S, Jul 12 2011, 08:13 PM
It didn't work. Updated to version 305 but still the same problem.

Haizzzz...... would be weird if your worker didn't notice the fan spinning at 100% after fixing my notebook leh.....

What should I do?

Kmarc Re:ASUS notebook F9S, Jul 12 2011, 08:22 PM
The funny thing is, why does the laptop heat up so much with the fan running at 100%?

Kmarc Re:ASUS notebook F9S, Jul 12 2011, 08:38 PM
Another thing I noted was an additional page during bootup (after the ASUS logo), the screen is as follows:

Intel UNDI, PXE 2.1 (build 082)
Copyright © 1997-2000 Intel corporation

For Realtek RTL81118/81638 Gigabit Eterhnet
PXE-E61 : Media test failure, check cable
PXE-M0F : Exiting PXE ROM

Had to disable the "Onboard LAN Boot ROM" to get the message off. Is there any significance to this?

Anyway, is there anyway around the fan problem? Really don't want to send it back to you due to expensive postage......

Teckhing Re:ASUS notebook F9S, Jul 13 2011, 09:49 AM
that was your boot up setting
you can set to hard disk boot up 1st to avoid the message
and the fan speed to 100% think sure is due to bios control.most of the latest bios all change fan speed to 100%

Kmarc Re:ASUS notebook F9S, Jul 13 2011, 05:38 PM
Nope, looks like it is not the bios. Downloaded older bioses from here : http://support.asus.com/download.aspx?SLan...W4ydTNRPMS23V5t

Tried BIOS 205 then the oldest one, BIOS 203. Fan still spins at 100% immediately on pressing the "ON" button!!!

Teckhing Re:ASUS notebook F9S, Jul 13 2011, 06:16 PM
we didn't change any setting also
we just repair your display chip

Kmarc Re:ASUS notebook F9S, Jul 13 2011, 10:18 PM
Hmmmm..... so you're saying that the fan running at 100% AFTER I send you the notebook is my problem?

I'm starting to wonder whether your worker is competent or not. Even the BIOS password is a mystery to me because since the day I bought the notebook, I have NEVER set the password. Nobody touches the notebook besides me so I know there is NO password being set. Furthermore, I rebooted the notebook many many times WITHOUT any password trying to troubleshoot the problem.

Is there any remote possibility that when your worker repaired the notebook, something was damaged or not connected properly? I didn't mention this before but the notebook cover over the front left side was not properly closed when I received the notebook. I had to push the side in and then only it snapped back in place.

Please settle my problem professionally. I'm not here to make trouble. Just want my notebook back to it's original state i.e. fan running according to temperature/load.

Thank you.

Kmarc Re:ASUS notebook F9S, Jul 13 2011, 10:30 PM
Furthermore, why wasn't I informed of the fan running at 100%? Didn't anybody notice? Or is it normal for you all that laptop's fan should run at 100%?

Teckhing Re:ASUS notebook F9S, Jul 14 2011, 12:01 PM
some laptop after we repair will modify the fan speed to max.
but for this laptop we didn't modify it
normally the laptop we modify is Compaq V3000 and Acer 4520

if you think that is a problem we are welcome you to send back to us claim the warranty

Kmarc Re:ASUS notebook F9S, Jul 14 2011, 01:24 PM
Yes, the 100% fan speed is unacceptable to me. And it is also funny that the laptop will heat up even with 100% fan speed.

I will send the laptop back to you these few days and inform you.

Sorry for the outburst but please ask your worker to check/repair it properly.

Thank you.

Teckhing Re:ASUS notebook F9S, Jul 14 2011, 04:00 PM
ok

Kmarc Re:ASUS notebook F9S, Jul 23 2011, 11:16 AM
Hi,

I have already sent the laptop using poslaju. Kindly ask you worker to check/repair properly. Thx.

Teckhing Re:ASUS notebook F9S, Jul 23 2011, 11:22 AM
ok

Kmarc Re:ASUS notebook F9S, Jul 27 2011, 03:58 PM
hi
we did try to let the system control the fan but it will be very hot if running 3D until it shutdown
it have to change the fan speed to max

Kmarc Re:ASUS notebook F9S, Jul 27 2011, 05:23 PM
Hmmm.... but why is that so? Does that mean that it is still the GPU problem and was not properly fixed the first time?

Previous GPU had no such problem........

Teckhing Re:ASUS notebook F9S, Jul 27 2011, 05:44 PM
can't be
we already change a new upgrade version chipset
the mainboard after repair can't compare with the new system.
now i trying running 3dmark see how 1st

Kmarc Re:ASUS notebook F9S, Jul 27 2011, 05:47 PM
ok.

However, isn't it funny that the laptop will also heat up when not running any application while in windows? I didn't test much when I got the notebook back but that's what I noticed when I was troubleshooting the fan problem.

Teckhing Re:ASUS notebook F9S, Jul 27 2011, 06:09 PM
this laptop cooling really bad
the fan moving but the wind is not strong enough to cool down the temperature
just now i try to plug in external small cooling fan blow to the cpu and GC there then run 3D mark temperature just stay at 51+-

Kmarc Re:ASUS notebook F9S, Jul 27 2011, 10:39 PM
Errrmm.... I don't understand. Why after repair then only this problem arises? The cooling for this notebook has been adequate since I bought it.

Teckhing Re:ASUS notebook F9S, Jul 28 2011, 05:41 PM
so now let u decide want let the fan running in Max mode or let the system control the fan speed.

Kmarc Re:ASUS notebook F9S, Jul 28 2011, 10:42 PM
To me, it is not a matter of fan running max or system control.

I sent my laptop to be fixed and as agreed, paid the amount for the repair. GPU overheating after repair is NOT fully repairing my laptop. The "repair" actually created a new problem.

I have a mind to ask for a full refund because my laptop was not repaired properly. However, as you have spent time and effort to "try" to repair my laptop, I'll let you charge me a bit but not the full RM400 that I paid for.

If you can't repair my laptop fully, then I want a partial refund. Unless you have another alternative to propose, this is what I want.

If you do not agreed with this and have no alternative to propose, I will bring this up in the "Trade Zone dispute resolution corner". Let our forumers judge whether what happened is acceptable or not.

Just to stress that money is not the issue here. It is the "agreement/contract" between us that was not fully fulfilled.

Teckhing Re:ASUS notebook F9S, Jul 29 2011, 09:22 AM
now we already repair and let your system function and working well
just you and try to ask any of the asus F9S owner in this forum to test their GPU temperature and post up
nvidia GPU temperature is very high, that's y i say that want to modify the fan speed to max to cooling down the temperature
if running max fan speed the temperature just maintain at 58-60+
that is acceptable temperature

Kmarc Re:ASUS notebook F9S, Jul 29 2011, 09:54 AM
Then explain to me why the laptop will shutdown when running 3D if system fan control when ANY laptop running 3D won't have this problem?

Teckhing Re:ASUS notebook F9S, Jul 29 2011, 12:49 PM
if the system control the fan max speed just 2300
even the heat until 75, system still remain this speed how to cool down the laptop
if we modify the fan speed will go until 5400 and the temperature will be stable
if you want to ask for refund we can refund, but all the courier charge you have to bear it
and we will change back your old spoilt chip to you.

Kmarc Re:ASUS notebook F9S, Jul 29 2011, 05:58 PM
Lol, refund and change back to spoilt chip???!!? That's funny. You're supposed to fix laptop and not do the reverse!

I propose a partial refund and you send me back the laptop as it is now... PARTIALLY fixed. If you don't agree, I will post up the problem in the "Dispute corner" and see what happens.

Don't you think it is funny that in order to fix a GPU problem, you also have to modify the fan speed? Furthermore, you DID NOT inform me of such changes but instead sent back the whole laptop to me. I have to waste some more postage to send it back to you. Just imagine if you had to send your car for repair because of gearbox problem, but got back a supposedly repaired car with a gearbox that cannot run on first gear......  Will you be happy with the repair?

Teckhing Re:ASUS notebook F9S, Jul 29 2011, 07:42 PM
if you think like that what i have to say, u ask for refund i also agree but we must take back the new chip that we install in. and return back to you with the original your's chipset. that's all.
u can post up to this forum to ask this laptop temp will go until how high. and you can search this forum also , quite a lot ppl talking this too start from 2007.
now we modify the fan and cooling down the temperature you also don;t wan accept.

Kmarc Re:ASUS notebook F9S, Jul 29 2011, 07:49 PM
I think there's no point discussing anymore as you have your views and I have mine.

Just answer my question - how come I use the laptop for years without overheating but will overheat after repair until the fan needs to run faster than normal?

As I've said, I'm not here to make trouble, I mean no disrespect to you and money is not an issue for me. If you agree, I will post up my problem and see what other people have to say. I'm no laptop expert so let's see what other people say. Agree?

Teckhing Re:ASUS notebook F9S, Jul 29 2011, 07:58 PM
that is fine for me. you can't expect a laptop after repair will be change back to a brand new condition. the laptop after use for few years sure will have the heat transfer problem. a heatsink will be slow down the transfer heat and the fan might be slowdown. and nvidia chipset is a known high temperature product. you check the latest bios see what they change. why they want change the bios setting?

Kmarc Re:ASUS notebook F9S, Jul 29 2011, 08:09 PM
If that is the case, then upgrading to the new bios with new thermal policy should be enough right? Why still need to run 100% fan speed?

Ok, I will post up the thread later and pm you. You can then go over and give your explanation.

Kmarc Re:ASUS notebook F9S, Jul 29 2011, 08:40 PM
Here's the thread : http://forum.lowyat.net/index.php?act=ST&f...0#entry44209664
This post has been edited by kmarc: Aug 1 2011, 06:53 PM
makaveli
post Aug 2 2011, 07:25 PM

Livin' la Vida Loca
******
Senior Member
1,491 posts

Joined: Feb 2008
From: Pattaya,Thailand Status: Online
I don't know why teckching replied this way "there'r are quite a lot talking too much after 2007' which mean he indirectly saying that those forumer who registed after 2007 are a serious burden for this Lyn community ?
Teckching you have an serious mouth letting it here.
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