Hello LowYat ThinkPad community,
I placed an order for a ThinkPad X1 Extreme Gen 2 last Thursday morning (23/7/2020), since the price with coupon is good enough. At the payment screen, I used my dad's UOB debit Mastercard, The Mastercard 3DSecure OTP code for the full value was requested, and I inputted successfully and order was placed. Then a while later my dad got SMS for RM159.8 (The 3 year warranty add on with the laptop), but no charge for laptop, so I checked the OVP tracking thing and it says there is a credit issue with the order, along with the seapayments@lenovo.com email. Turns out my dad's debit card is capped at RM 2000 by default, and he went to UOB to increase it, they said last Friday or this Monday the limit would be increased.
This Monday (27/7/2020), I called the support hotline, representative told me that in this situation, they will cancel the order, and I place a new one. No big deal I thought, so today (Tuesday), just like they said, order was cancelled, and the RM 159.8 they apparently charged will be refunded within 3-4 weeks (will have to check on that).
So I then made another order, and once again, they charged my dad's debit card for the warranty (this time RM 400-something because I added the accidental protection thing to the 3 years warranty upgrade), but did not for the laptop, and again, credit issue on the new order's OVP page. My dad said no call from bank, so I emailed mycs@lenovo.com and they replied, saying they would ping the seapayments team (no reply from them yet).
Any clues from past experience? If this goes on, I think I will just go for Dell XPS 15 as college intake is coming soon and I need a laptop.
The standard practice at least w CC....is they would charge the warranty and accessories first (the ones that are ready to ship)....They would later charge your card when the laptop is ship....
This will be reflected in your online account, if/when you register.... Example: My one laptop purchase has 4 separate transactions....
Also ensure you have 3x the amount on your debit card account.... apparently it's an issue using debit c.