Hello LowYat ThinkPad community,

I placed an order for a ThinkPad X1 Extreme Gen 2 last Thursday morning (23/7/2020), since the price with coupon is good enough. At the payment screen, I used my dad's UOB debit Mastercard, The Mastercard 3DSecure OTP code for the full value was requested, and I inputted successfully and order was placed. Then a while later my dad got SMS for RM159.8 (The 3 year warranty add on with the laptop), but no charge for laptop, so I checked the OVP tracking thing and it says there is a credit issue with the order, along with the seapayments@lenovo.com email. Turns out my dad's debit card is capped at RM 2000 by default, and he went to UOB to increase it, they said last Friday or this Monday the limit would be increased.

This Monday (27/7/2020), I called the support hotline, representative told me that in this situation, they will cancel the order, and I place a new one. No big deal I thought, so today (Tuesday), just like they said, order was cancelled, and the RM 159.8 they apparently charged will be refunded within 3-4 weeks (will have to check on that).

So I then made another order, and once again, they charged my dad's debit card for the warranty (this time RM 400-something because I added the accidental protection thing to the 3 years warranty upgrade), but did not for the laptop, and again, credit issue on the new order's OVP page. My dad said no call from bank, so I emailed mycs@lenovo.com and they replied, saying they would ping the seapayments team (no reply from them yet).

Any clues from past experience? If this goes on, I think I will just go for Dell XPS 15 as college intake is coming soon and I need a laptop.

Thanks for the reply...thing is, the seapayments person (Priyanka) replied and they just said the payment was declined for some reason. Again, no call from bank, apparently RM 400 was only deducted for the warranty, even when on their order page, they requested for the entire amount (laptop + warranty)? I will call them later this morning then, might as well cancel it if they can't do anything about it and I can go to a physical store and get the laptop instead, then upgrade myself.

Just one more question though, since I used a debit, how will the refund for the warranty they charged work? If I understand they are just holds, and the money should come back within a few weeks? Or did Lenovo actually take the money and they have to refund me? I see a couple Lenovo Forums threads mentioning that for debit they actually take the money and not just a hold.

Just got a X1 Carbon Gen 7 from the Lenovo Low Yat store a few days ago. Quite overpriced, but it came with the 3 years Accidental Warranty and a couple 'freebies' (ThinkPad Ethernet Extension, HDMI to VGA and a ThinkPad backpack) already so eh...maybe still expensive but at least I have the laptop. Almost everything about this is good, from the display to the keyboard (since my previous HP which I have been using for 3 years is just falling apart, the hinge is shot, and HP themselves refused to fix it, so had to go for repair outside).

That said, it seems like my F8 key is 'sunken' compared to the other keys. It's noticeably sloped downward and not on par with the other keys (it's more wobbly, and the 'sinking' looks quite obvious first hand). I have created an eTicket for on-site service, yesterday, the Lenovo repair guy called me, set a 10am appointment for Wednesday.

It is my first time using on-site, what should I look out for?

Alright, my keyboard is fixed, now the F8 key is level with everything else as expected. The repairman seemed like he has never worked with an X1 Carbon before, it took him a while to take everything apart, and had to take out the motherboard once again to insert the top speakers in correctly. I'm not even sure he had placed the correct screws into the correct holes, and plugged the bottom speaker into the wrong port (I read the HMM before already), so I had to take apart my laptop again to plug it into the correct port (I hope that misplacement didn't damage anything serious, the laptop beeped a few times while he powered it on after the repair, he left before I found out the bottom speakers weren't working). Now everything is working fine.

Maybe I will to service center next time.

I got an promo email from Lenovo showing this 'offer'...it seems intentional after all. Also they sort of confirmed a T14 Ryzen 7 variant for Malaysia...







Attached thumbnail(s)