Change the default mailing address to your office when a delivery is expected.
Then change back once not required. Banks now have an internal policy which these "sensitive" documents can only be sent to your mailing address. Request for diversions are collected by the CS but they are not necessarily acted upon by the card department. Reason for this is that a lot of scams involving impersonating genuine card holders.

I came to know about this a couple of months ago. Please don't bother to ask CS because as this is bank's internal policy, it won't be mentioned to the customers. (nor it needs to - coz it's after all internal policy) To save your time and breath just take a note of my tip above.

I got mine when I went to pick-up my Amex Gold from the KLCC Branch. Saw that I had a new Amex in M2U but never received it in the mail, called them up and they said that it was sent to my branch in KLCC. Went there and saw all this ads about the Maybank2Card, the guy asked if I wanted to change to the new cards, said yes, they cancelled my Amex Gold and got myself a MC Plat and the Amex Plat within 1 hour, no documentation needed at all. Sweet.

Had problems trying to use it for Emirates though. Keep getting a Javascript error when I tried to authorize payment (must be because of OSX Lion), then getting transaction denied ... sigh, finally after 6 tries and numerous times calling the card centre, decided to go to the Emirates office and buy the tickets to Paris in the office. Other than that, it's good.

can we get the 5x cash back and 5x treats point on online payment or purchasing?

As long as it's get processed during the weekends.

how about installment for 12 months? Would it split to 12 months?
If I going to buy a Dell laptop worth RM6k, would the cash bank and treatspoints for RM6k online purchasing fully utilize on the first month or split to 12 months (RM500 per month)?

you think Dell going to process your transaction on weekends?

This post has been edited by Gen-X: Sep 26 2011, 01:41 PM

Yup ... spot on answer! If Dell doesn't process your transaction on weekends then no weekend rebate.
And @doraemonkiller a piece of advice - don't be so kiasu. Good enough the bank is giving you points for your spendings vs cash which you get nothing.

First and foremost, Dell will not process during this weekend. (self-experience)
Secondly, AmEx is not eligible for Dell installment.

Another question:
Let say we buy an item worth RM6k and apply installment for 12 mths. Do the cash back and point fully utilise on the first month (RM6k) or split to 12 months (RM500)?

ya, dell bayan lepas, i can confirm that they won't process the transaction on weekend

did you actually read the previous post? fruitie's clearly stated no installment with AMEX. So which card you using giving you cash back with installment?

as i know, the point will give once full for the 1st time.....

I'm going to swap my AMEX this coming Saturday 1st Oct, the 5% rebate will be consider October rebate and the rebate will be debited on the following month which is 2nd of Nov right?

yes

yes..it calculates by monthly.

hi guys. long time no reply here

updates:

1. some online merchant wont accept amex till u call amex helpline and ask to 'open slot' for that merchant.
i did it for more than 5 times already. maybank cs will ask u 'how long' need to 'open the slot', usually i said just for 1 hour.
at the time i'm typing this, airasia website still not implemented this security (just finished booking). MAS booked last month (aug) also same

2. now maybank keep calling me to verify amex transaction, usuallty after big amount swipe (example rm4k), and the cs will verify 3-4 previous transaction too.

3. supp line card CONFIRMED need to pay rm25x2 for govt tax. supp line card with m2u can view their card transaction but cannot pay.

4. if using visa/mastercard from maybankard 2 to purchase online, maybank will send TAC to mobilephone, instead using verified by visa or mastercard securecode. better for me, rather to remember password

dats all 4 now ~

Item 4 is the enhancement to MSOS (Verified by Visa or Mastercard Securecode). Instead of keying a prefix 6-digit PIN that we set earlier, the system has now been improved by using the TAC method.

Item 1 is a little confusing and I don't really get you.

if that merchant does not accept amex, how can maybank cs 'open the slot'?
or you can see their payment gateway show amex logo but after key in cannot go thru?

can gv some example of the websites?

The thing is, AMEX is still vulnerable since there's no TAC method right.

i'm quite confusing on the TAC method
last time i did an online transaction using CC, no TAC sent to me and payment already approve?