QUOTE(ak1977 @ Mar 31 2011, 02:18 PM)
What I can review now is that, they are struggle on how to determine the customer income without calling the customer, just imagine you have 1mil customer, the manpower, time & most important the cost to handle the update is so high. And again if they check CCRIS report, the cost is also not cheap. For those card issuers with low customer base is still ok. Big banks like MBB,CIMB, Citibank, HSBC & OCBC where their cardbase was so big... phew....
What a mess it going to be, the objective here is to minimise the customer impact or disturb the customer. Just imagine everybody here calling their issuers and say "I just fax over my latest income have you received it can you check for me"..

yah since it is the bank's responsibility to implement the guidelines, every bank will have different approach to it. I give you ideas and you share it at ABM meetings.
1. Ask card members to email their latest BE form. Those who email will get RM10 credited into their account. Benefits:
a. BNM cannot dispute this.
b. Save the banks money on paper, filing space, manpower (running to the fax, office boy moving files, fax misplaced, lines being congested as you mentioned, headaches when want to review or reconfirm as fax/letter cannot be traced).
c. Banks will also get credit where less paper are being used and show that they the bank do care for the environment.
d. Consumers can email at their free time and all will email because of the RM10.
2. To make sure all email, those who submit proof of income via fax, branch or post , an admin fee of RM2 will be imposed and make known to customers it may take up to six months to evaluate and pending confirmation credit limit will be automatically reduced to RM6K, hahaha.
3. ABM should appeal to BNM that people above age 40 ( retirees and pensioners) are not subjected to this ruling if they don't have 12 months consecutive outstanding balance. This is for my benefit

Or even extend this to all, so people that are responsible in their spending are not penalized.
4. Maybe all the banks contribute to form a new company that only specialize in evaluating customers for credit cards initially, after few years, extend the service for loans, etc. Consumers want a CC, got to even pay this company a nominal sum so that this company can be self-reliant.
If you guys implement my ideas, please do not hesitate to make donation to me

I am also available for consultation, hahaha.
This post has been edited by Gen-X: Mar 31 2011, 02:48 PM