its just a waste of time calling Apple. because you need to know that the money you paid went to Harvey Norman and not Apple. Harvey Norman got ur profits. so Apple can't control or force them to refund you since they are a 3rd party company and they have their own business policy. lets put it this way. you paid Harvey Norman, now u are asking for refund from Apple? doesn't make sense at all. And for those who buy from Apple Online store. do call them because u paid Apple directly. they will have no issue offering a refund (i suppose) if the unit is less than a week old sin the money is with them. not a reseller.

after seeing this thead, i've called up Machines (gardens) and spoke to a guy there,
according to him their HQ is currently in talks with apple over this issue, so they'll keep us posted on whether the refund is applicable for malaysia or not

p/s: just joined their fb page

You was bought the iPad after 16 Feb also.?...
Hmm.I also waiting for feedback from Machines..
Hope we can get the refund from there =)

I dun quite agree with uon tis statement. HN need to adhere to Apple policies. They must claim from Apple and get the refund for us. you dun jes sell any product without adhering to their policies. My reason of calling Apple is not getting direct refund for thembut to confirm with them weather can HN claim the refund from them and let HN to refund cust.

This post has been edited by adriankhoo153: Mar 5 2011, 05:24 PM

unless the policy only refer to Apple Online Store. Did HN offer you a similar policy with their products, in this case iPad? Since you bought from HN, it's a contract between you and HN, not Apple. Why you choose to buy from HN instead of Apple Online Store ?
Lester1987 would know more of Apple policies on this

This post has been edited by Mackiddo: Mar 5 2011, 05:43 PM

If indeed the policy is only applicable for Online Store, then nasib lor.

But I advise you complain kau kau wif Machines or Harvey Norman. Tell them might as well everyone buy online not from them. Reseller like them will sure complain the same thing to Apple Malaysia. They also scared every1 runs to online store purchase. Harvey nvm, Machines can chaplap like that.

I got mine on the 23rd of february, haha

Trust me, it will be a waste of time talking to Apple. Because your point of contact is HN and not Apple. HN need to adhere to Apple policy, you are right. but bare in mind as well. when there is a DOA or unsatisfied user on the product. if u buy from HN, do they allow you to ask for refund? the answer is 100% no. but if u buy from Apple. there is a 14 days cold period where you can ask for refund or a 1 to 1 exchange or upgrade to other product. this all comes back to the main point. YOU ARE BUYING FROM HARVEY NORMAN, APPLE WILL NOT INTERFERE ON THEIR RESELLER'S policy.

Mackiddo will trust me 100% he know what's the reason . hehe

Where did you bought?..

The straight answer for that is no.
Why? Because being an Apple Reseller means, they have to buy the products from Apple first, and later sell it back to you.
And that also means that the resellers get all the money, not Apple. Knowing the state of mind of the current resellers, they would not want to waste their money to give refunds.
It would be pointless to call Apple Malaysia, as they can't do much about it.
The exception would be the Malaysian Apple Online Store.
Solution? Always buy your stuff from the Online Store if possible, and pray hard that Apple opens up a Retail Store here in Malaysia.

This post has been edited by AzrinRain: Mar 5 2011, 08:36 PM

Oppsssss... Mine bought from machines on 12 Feb!!! Does it means hopeless for me to get the refund?!

I bought mine on 26th feb from pc shop in Sunway Pyramid
.According to them Thayer they got stock from Apple authorize
Disti.I've call up them and asked them to verify.I know there is
A lot of people bough iPad from IT shops and handphones shops.
Hope to get some good nes.Damm frustrated when saw the price drop.
really appreciated latest updates from you guys...

i got mine at machines -gardens,
i called there today and spoke to a guy called Lee about it

Den what them told you?..asked you and wait?..

Just bought 16gb wifi iPad ......hopefully u get ur refund

best advice i could ever dispense, read the rumor sites, plan ur purchases use macrumor buyers guide as a good reference.

Tech prices drop every week, stop whining and plan your purchases. Nimrod323 has the best advice...

This post has been edited by RViN: Mar 6 2011, 01:47 AM

Yeah
Nimrod and rvin are right too, it's better to plan your purchases
For my case, the refund isn't that big of a deal, it would just be a bonus if they decide to give it.
I'm still happy with my purchase, and that's what counts in the end, haha

Feel like cannot refund but I hope you can make it
Good luck!

(but i wonder why u buy from HN?)

cmon guys, if i go by this logic,everytime i buy a nokia and the next month a new model with better specs comes in, should i ask for a refund? Apple launches products on a yearly cycle often in the same timeline, as in september/october = ipods, july=iphone, march/april = ipad, a simple google search of ipad 2 a few weeks ago will point you to the right websites. cheers.

This post has been edited by nimrod323: Mar 6 2011, 11:44 PM