that policy has been a while for sometime la. but only applicable for purchases from the Apple online store... frankly speaking, i would advise forumers to purchase from the online store because even u are not getting as much freebies as buying from a reseller, but ur point of contact is Apple directly and when issue arise such as warranty and issue like this, they will handle it promptly.

if ur unit is bought from Apple store, to be eligible for the refund, the unit must be bought no longer than 14 days from 2nd March 2011. means it must be bought after 16th Feb

its just a waste of time calling Apple. because you need to know that the money you paid went to Harvey Norman and not Apple. Harvey Norman got ur profits. so Apple can't control or force them to refund you since they are a 3rd party company and they have their own business policy. lets put it this way. you paid Harvey Norman, now u are asking for refund from Apple? doesn't make sense at all. And for those who buy from Apple Online store. do call them because u paid Apple directly. they will have no issue offering a refund (i suppose) if the unit is less than a week old sin the money is with them. not a reseller.

Trust me, it will be a waste of time talking to Apple. Because your point of contact is HN and not Apple. HN need to adhere to Apple policy, you are right. but bare in mind as well. when there is a DOA or unsatisfied user on the product. if u buy from HN, do they allow you to ask for refund? the answer is 100% no. but if u buy from Apple. there is a 14 days cold period where you can ask for refund or a 1 to 1 exchange or upgrade to other product. this all comes back to the main point. YOU ARE BUYING FROM HARVEY NORMAN, APPLE WILL NOT INTERFERE ON THEIR RESELLER'S policy.

Mackiddo will trust me 100% he know what's the reason . hehe

nope, u are wrong, YOU CAN ASK FOR A REFUND IF U ARE NOT SATISFIED WITH THE PRODUCT. but of course, the refund thing is a 1 time thing la. don't tell me u go buy a MBP, then ask for refund after u play with it for 3 days. then buy another iPod Touch, did the same thing, of course Apple won't layan you. But if u are sincerely not happy with the product offered, you can ask for a refund, Apple might charge you 10% of the purchase price as the open box fees, but this is on a case to case basis. a refund is definitely possible, just depends on Apple wants to charge u the 10% or not.

what i mean is, u can ask for refund even no new macbook launch... its their policy to offer a 14 days cold period because the Apple Online store is following US style.
It all depends on the customer. From Apple's perspective, as long as a cust call in and wants to return the unit because they are not happy with it within the 1st 14 days, they will refund it. but anything after 14 days, i am sorry to say that u are stuck with it. too bad. even the new iPad, iPod or Mac is launched on the 15th day of your purchase, then there is nothing that they can do. so your not need to have a valid reason to ask for refund on the 1st 14 days, just say u don't like the product, pay 10% open box fees, and u get your money back. simple as that.