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 Refund money after Apple slash ipad price?, Can it be done? Come, i have make a case

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TSadriankhoo153
post Mar 4 2011, 03:32 PM, updated 15y ago

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Recently i purchased an Ipad in Harvey Norman in Ikano and later Apple slashed the price for RM350-Rm400. My question is can i get a refund?
A quick check to Apple policies on their pricing. The clause is taken in Apple website.

QUOTE
9. Prices

9.1 The Apple Store endeavours to offer you competitive prices on current Apple products. Apple reserves the right to change prices for products displayed at the Apple Store at any time.

9.2 Should Apple reduce its price on any product you have purchased (except promotional / special / discount / refurbished products) within 14 calendar days of receiving your goods, you may contact the Apple Store Order Management team on 1800-806-419 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of receiving your goods.


I called up Apple Malaysia and they told me that this policies is applicable in online apple store. So i ask them how bout their reseller and he told me that i will need to talk to the reseller and the reseller will have to deal with Apple themselves.

So i call up Harvey Norman on this issue and they will check with Apple about this policies. They will call me back once they sorted out everything.
Wish me luck. Jes trying my luck tongue.gif

This post has been edited by adriankhoo153: Mar 4 2011, 03:32 PM
LovesReborn
post Mar 4 2011, 03:44 PM

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post the results and the procedures here as well. interested to know. smile.gif
TSadriankhoo153
post Mar 4 2011, 03:50 PM

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Harvey have return a call and apparently he told me he was shock as he didnt know about this policies and demand me to give me the website saying that. So i gave it to them and apparently they are puzzled now. They will contact me again.
benny888
post Mar 4 2011, 04:20 PM

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Is Harvey Normand authorized reseller ? I don't think so. Anyway thumbs up to them if you can get a refund
SUSsuicai99
post Mar 4 2011, 04:28 PM

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Good Luck!
Lester1987
post Mar 4 2011, 04:31 PM

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that policy has been a while for sometime la. but only applicable for purchases from the Apple online store... frankly speaking, i would advise forumers to purchase from the online store because even u are not getting as much freebies as buying from a reseller, but ur point of contact is Apple directly and when issue arise such as warranty and issue like this, they will handle it promptly.
TSadriankhoo153
post Mar 4 2011, 04:41 PM

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QUOTE(benny888 @ Mar 4 2011, 04:20 PM)
Is Harvey Normand authorized reseller ? I don't think so. Anyway thumbs up to them if you can get a refund
*
Yes, Harvey Norman is an authorized reseller for Apple.

http://www.apple.com/asia/ipad/buy/resellers-my.html

This post has been edited by adriankhoo153: Mar 4 2011, 04:44 PM
xaw5126
post Mar 4 2011, 06:02 PM

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good luck to you adriankhoo153.
Muzikgarden
post Mar 4 2011, 06:16 PM

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QUOTE(adriankhoo153 @ Mar 4 2011, 03:50 PM)
Harvey have return a call and apparently he told me he was shock as he didnt know about this policies and demand me to give me the website saying that. So i gave it to them and apparently they are puzzled now. They will contact me again.
*
Please let me know too because I bought the ipad from Harvey not too long ago, today their claimed apple Malaysia inform them the refund is only applicable to apple USA online store?? sad.gif
fluffy6640
post Mar 4 2011, 08:04 PM

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Damn.good luck dude.got mine a few weeks back sad.gif
Lester1987
post Mar 4 2011, 08:18 PM

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if ur unit is bought from Apple store, to be eligible for the refund, the unit must be bought no longer than 14 days from 2nd March 2011. means it must be bought after 16th Feb
SUSkenpachi
post Mar 4 2011, 08:20 PM

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Good luck dude!@
ImBoYbOy
post Mar 4 2011, 09:13 PM

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Please let me know too caus e i boughtthe ipad from Machines(Sunway) not too long ago, Hope i can get refund also =)

fastreader
post Mar 4 2011, 10:14 PM

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Good luck!!! now at least there's some hope for those tat have bought it a few days before the price cut.
sno0py
post Mar 4 2011, 10:50 PM

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my sis just bought an ipad from apple website just before the day Apple reduce the price. is it possible to get refund?? ohmy.gif

This post has been edited by sno0py: Mar 5 2011, 12:20 AM
fr4g*st3r
post Mar 4 2011, 11:17 PM

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Good luck dude, but I hope they'd do the refunds.

Just bought my iPad 32gb after the price slash - and I'm loving it. Wifey can get the new ipad2 lol
Eisenmeteor
post Mar 5 2011, 03:24 AM

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QUOTE(adriankhoo153 @ Mar 4 2011, 03:50 PM)
Harvey have return a call and apparently he told me he was shock as he didnt know about this policies and demand me to give me the website saying that. So i gave it to them and apparently they are puzzled now. They will contact me again.
*
They demanded the website link? Lol sounds not nice la
whoopa
post Mar 5 2011, 04:06 AM

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i am not too sure about malaysia but in the UK as they said 2 weeks before the slash they refund 100 pounds
Khimmyz
post Mar 5 2011, 12:09 PM

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Apple confirms $100 refund for those who recently purchased an original iPad
BY DARREN MURPH
POSTED MAR 4TH 2011 04:36PM

Much like the company did when it suddenly dropped the price of its original iPhone, Apple is giving $100 back to those who purchased an iPad up to a fortnight before the March 2nd unveiling of the iPad 2. If our math is correct, that makes February 16th the cutoff date, and it's being reported that those in the US will see $100 placed back on their credit card, while those overseas will get £100 / €100 back in their pocket. If you've suddenly found yourself in this pool, you'll need to head back to a brick-and-mortar location with your receipt to get the refund processed, or if you ordered online, you'll need to call Apple's 1-800 number and use your smoothest late-night voice when asking nicely for your Benjamin back. Godspeed.Sos: http://m.engadget.com/default/article.do?a...ssic&postPage=1
TSadriankhoo153
post Mar 5 2011, 12:18 PM

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Apparently they dun let me refund saying that it only applicable at apple store n not reseller.. They havr call apple to clarified bout it.
Somehow i am not satisfied with HN answer. i said Maxhine have this policies and y not HN? They told me cause machine is premium reseller which HN is not..
Anyway, will call up apple malaysia this coming omday agian to double clarificatipn with them again.
I mean apple should standardise this as it is apple policies.

This post has been edited by adriankhoo153: Mar 5 2011, 12:51 PM

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