Hi all,

I'd like to bring to your attention about a personal experience of mine on a pet grooming service I received recently. I have sent my doggy (a 11-month-old yorkie) for basic grooming service at Lee Pet Supply, USJ Taipan on last weekend and an incident happened where a piece of flesh has been cut off from my poor puppy's left ear. I left my puppy with them in the shop and they promised to give me a call when the grooming is done. When they called me up everything sounded very normal where they informed the grooming is done. Only when I arrived at the shop to pick up my puppy, I was informed of the incident. No wonder my always cheerful puppy unlike her usual self, is lying flat in the cage. They even had my puppy bathed, brushed, top knot tied up nicely with ribbon like this shit never happened. Why didn't they call and inform on the spot when the incident happened? Aren't they aware that a groomer could not afford such a mistake? Don't they even care about the pain that the poor little puppy is going through? If they can't handle the grooming why can't they just let me know honestly rather than cutting a piece of flesh off her ear? When I was aware of the incident I did not really bother to quarrel with them as the 1st thing that popped up in my mind is to send my puppy to a vet. Sadly, the vet said the damage is permanent and now she has to bear with the marking on her ear for the rest of her life. Imagine my heart broken into millions of pieces... It's easy for them to say they're compensating with 2 free grooming sessions (which of coz is pointless for me as I'd never visit again even if it's free for life) and that my puppy would not sit still for them to groom. Hey! If you're a professional groomer you should be well trained to handle dogs of all temperament and of coz dogs won't sit still, they're dogs not human!! They should stop mentioning in their ads they're providing PROFESSIONAL grooming service when clearly they're NOT. Below are the details of the shop and if you're planning to send your doggies in for whatever service they're offering, please think twice.

Shop Name: Lee Pet Supply
Branches: Pudu & USJ Taipan
Location where the Incident Happened: USJ Taipan branch (32 , Jalan USJ 10/1 , 47620 UEP Subang Jaya , Selangor Darul Ehsan)
Lee Pet Supply FB: http://www.facebook.com/pages/Lee-Pet-Supply/107402502614909

From,
A very disappointed Lee Pet Supply Ex-Customer

I WOULD HAVE BEEN FURIOUS!!!!

Wow. That's a very poor way to handling that incident. Should have given you a call when it happened. So sorry to hear about your furkid.

Animal Polyclinic & Kennels ... today around 12.00pm they lost my fren toy poddle.

How much did they charge you for the grooming? (or would have if the injury hadn't occurred) and did you check for professional grooming certification displayed in the shop?
I'm definitely not trying to reduce the blame at all, any injury or accident on a grooming table (or really in the care of any pet professional) is inexcusable. However there are many non-certified groomers out there who will pass themselves off as professional which is why it is so important to check the groomers credentials, certification and experience. Watch how the groomer is handling other clients and judge from there if this is a place you want to leave your dog. If you haven't been introduced by a trusted friend, ask if you can stick around for a while and watch the grooming. Although having the customer watch as you groom their dog is very stressful even for the most professional groomer, a good one will allow you to stay (you won't be allowed in the grooming room as this can distract your dog, nor should you tap on the glass or try to interfere in any way unless you feel your dog is being badly handled/mistreated.

I'm very sorry to hear about your poor pups bad experience, hope she heals up and forgets all about it soon <3. Hopefully the experience won't put you off the idea of trusting a (real) professional groomer forever, some of us really are in it for the passion and take pride in our work and standards. Fond a groomer you get on with, can chat to about anything to do with your dog and really really trust. As long as they aren't way behind with their grooming, most professional groomers love to hear about how your dog is doing, the latest mischief she has been up to and give you advice on why she is doing/not doing whatever it is that she is/isn't doing.

my friend's cocker spaniel died in the pet grooming shop...i forgot what name...but is located at Pudu, near pudu plaza...

when my friend went back to collect her dog...to her horror, she saw her dog lying motionlessly...then she inform the staff there...it's too late...her dog is not breathing...

WHY? because they claim that the dog is not cooperative...they put the HUMAN face mask around her dog as in to shut the dog mouth...after finish grooming...they did not remove the mask...and then my friend dog die of suffocation...imagine if my friend did not go early to collect her dog...i believe none of their staff member NOTICE that something is not right with her dog...i feel ridiculous for them to use a face mask on dogs...unbelievable...

they say will compensate with a new cocker spaniel puppy...but its useless...our furkid cant be replace...consult lawyer but they need post mortem...my friend wish to bury her dog in a complete body...so she just give up to sue them...but did post around the forums and inform others not to visit the pet grooming shop again...

this happen 2 yrs back... i miss her dog too..such a good and friendly boy

I notice some pet shops has indonesian groomers (who look like their maid as well) and I dont mean to say that there is anything wrong with Indonesians at all. I was wondering, did the owner get the grooming cert and then train the indonesians to do it? Was wondering..... I would rather pay more than to send it to someone who is incompetent for my dog!!

Reading the posts here send the shivers up my spine. Business is so good nowadays for some pet shops that is SPEED is becoming more important than safety. Accidents happen when you are time pressed or becoz you take in too many dogs for the day for groomers or over work your groomers to death or simply the pet shop owner DONT GIVE A DAMN. I have walked in countless pet shops and my hunch so far tells me to avoid some of them like a leech.

Kudos to groomers out there who love what they do and we appreciate you.

---

Added on February 1, 2011, 12:20 amOne more thing about pet shops offering grooming services. some of them are still using old rusty cages to hold the dogs and I personally find it a put off. Cant they get the sturdy stainless steel ones for commercial use. Order la from factory. But pet owners have no choice and dont bother - to me, I find the 'environment' matters to me as well.

This post has been edited by Jho40: Feb 1 2011, 12:20 AM

Totally Agree
Sad to hear all the problems with vets and groomers
As I am living in okr, I brings my dog to DoGroom
So far so often, still ok just that she look very tired each time after grooming, my guess is that they have to stand on the table for sometime my guess ...

is this in OKR?? near the 3rd miles square,...

OMG!! Do you still have the name of the shop? It's unacceptable in the first place to use a human face mask on dogs. It's so ignorant of them to even forgot to remove the mask. So sorry to hear about your friend's incident, I'm sure her cocker spaniel is resting in peace in Heaven. Anyone out there who can recommend groomers and vets whom are genuine dogs lovers? We do not want anymore misfortune to befall our beloved furkids due to the actions of these irresponsible businessmen.

is this in OKR?? near the 3rd miles square,...

ya. is in old klang road. do u see the poddle??

the shopkeeper keep giving funny excuse to cover the story.

I dont have any problem with them. I have tried a few groomer. they are fine reasonable price and acceptable standard.

Is your poodle a new pups? maybe it need some training to learn how to behave not running around too much like what my Lab used to behave.

try buying a clicker and train your next dog. I am always there for my brownie when she was still a pup when grooming.


it is just bad luck. hope you can get it back soon.

Disagree with this. I do agree that a lot of dogs need better training, however this has nothing to do with the poodle's situation as pretty much any dog will run out of an unfamiliar place without their owner present no matter how well trained they are.

If your dog slips off the grooming table it could be bad luck (or bad training). If your dog gets out of a cage (due to their own cleverness of opening the door) and eats some kibble that gives them a slight tummy upset, it could be bad luck.
If your dog manages to leave the premises of the shop without anyone noticing, this is bad shop management. when dealing with live animals, you should expect that some will figure out how to get out of a cage and make your shop as secure as possible so they stay confined in the premises at least. It could be that this was a freak accident and an isolated incident, accidents do happen Not a reason to shun the groomer all together, but perhaps an excuse to be slightly more cautious.

I totally agreed with you, Divas. That is why I am always there for my brownie.

If this happen all the time then they have a serious problem with their management. I will bring my dear for grooming after CNY and will try to find out whether they have any reasonable precaution to avoid this kind of thing from happening. Rationally I think it also depends on the size of the animal that can slip out.

we can be a safe driver and follow all the safety measurement on the road but accident still happened la. unless we drive tank on the road. right??

But let say who to blame if one of the dog jump off the table while grooming and bite a customer? and you are the customer.

I cant simply rely on what other people say and I will try to find out what really happened. Or maybe some competitor trying to affect their reputation. I just not convince to rely on that post and comments and choose another groomer for my dear.

gong xi fa chai to you and hopefully the owner can find back the dog if it is really missing.

Groomers fault: All dogs should be slung up when on the table and not being attended to by a groomer .

But i do understand your point and it is exactly what i was trying to say. It is terribly sad that this happened and there probably is someone to blame but one incident like this doesn't mean the shop is totally responsible, every shop will have one or 2 slip ups as no one is perfect and certain circumstances arise where there really is nothing you can do (but at the same time you still have to take all responsibility and resolve the problem to the best of your ability).

I think I send my dog there too. Should stop :|

i got even disappointed ok! they discriminate mix breed! i mean the 2 staff there. saying " we don't know what's mix in them they'll be fierce" blah blah blah.. also happen in usj taipan lee pet supply. hmmp! one of the staff girl have bad attitude too. how can they say things like that to a customer???

:[

There's a Mcd nerby that shop right?

near pappa rich, next to nan jing kopitiam.. there is a mcd at far end.. not actually very close to the shop

Yes this petshop is really bad, they even locked my dog in a small cage that doesn't even suit his size. The cage make him standstill in it and can't even turn around, they will only change the cage to the larger one in their back room only after i complaint them the next time. There's one time i found that my dog's tail also hurts by them, it's tail bone is swollen and curved to another side after he came back from the groomers. Since then, i don't bring my dog there anymore. Anyone got good groomer to introduce around usj area?

There was a time where i visited a small pet shop at Sri Petaling. I saw the maid, Indon, grooming a Shih Tzu, with the head covered and tied with a cloth. The Shih Tzu was struggling, the maid stand beside the grooming table, wait till the shih tzu stop struggling, then only she tried to remove the cloth, once the shih tzu start moving, she put the cloth back.

I asked the shop owner, why you cover the Shih Tzu's head, she said, it's usual. Because if not, it'll bite. I said, no it won't. She said, she has been doing this for many years.

I'm a new dog owner, i'm not sure how they handle dogs. And at the same time, the Shih Tzu owner arrived, and saw the scenario, but they said nothing, so i was thinking, maybe it's normal.

Guys, do you think this is normal?

This is why I groom all 5 of my dogs on my own

Luckily one of my fren operates a pet shop, so v mostlysend my dog there....one time i sent my dog to another pet shop for grooming, she came back with skin disease....the other time to another pet shop she came back with some small wounds on her body... so now v only send her to their shop...

This is a review of my recent personal experience with a dog groomer at the Animal Poly Clinic or Poliklinik Haiwan on Old Klang Road next to Papparich 3rd sq mile. It is a vet which also has grooming facilities. I take my little shih tzu there for her grooming, annual boosters and also to get vitamins and treats. The resident vet, a young lady doctor, is good and competent with good assistants as well.

I felt the key groomer, a lady in her 30s, was always also very efficient and grooms very well. However 2 weeks ago, when I took my dog for her regular 2mth haircut, the groomer was a bit rushed and impatient and just nodded at my usual instruction, which is to do usual puppy cut and leave a cm around entire body, 2cm on legs. When I came 3 hours later, I found my dog was "ready" but hair was hardly cut. Apparently the groomer cut 1cm off whole body (which honestly makes no difference if you are familiar with shih tzus) instead of leaving 1cm on.

So I informed groomer it was to leave a cm on, and I am ok to wait a while as was not rushing. Though I was smiling and understood how it could have happened on a busy day, the groomer looked grumpy and irritated, and just started shaving my little dog. As usual, I had to hide and peep occasionally as dogs tend to get excited if they can see the owner.

Suddenly I saw the groomer YANK my darling's tail very hard to jerk her back when she was trying to walk forward. I couldn't believe it, so I stepped towards the glass. My dog started standing against the glass at me and shockingly the groomer just grabbed both her hind legs and yanked back causing my dear dog to collapse on her front legs. The groomer then saw me and motioned me away so I stepped back into the corner.

Then about 2 minutes later, while this lady groomer was trimming my darling's face, my shih tzu was doing the usual head motions, I watched in stunned horror as this woman snapped out something and suddenly just jerked her forward by like 1foot distance, by the grip she had on my dog's jaw. I felt it was pure cruelty and meant to hurt and punish the dog. It was completely unnecessary, all you need is a firm grip.

I immediately stepped towards the glass and this groomer quickly gave me a smile and signaled if I was ok with the face length. As I had already paid at the counter, I simply entered the room, ignored her, picked up my darling and just walked out. I cannot believe what my beloved dog had to suffer in that few minutes and dread to imagine how many times she may had endured this if this lady groomer had been in foul moods before and the owner is not around. There are other groomers in the place, an elderly lady and two younger ones. I dont know why she isnt embarassed to mistreat animals in the presence of her peers.

Anyway my little shihtzu is well and happy and seem no worse for wear and I willl not leave her in the hands of this place again, regardless if they claim this will never happen again.

I recommend this:

Groomer: House of groomers
Vet: Hand N Paws

[FONT=Arial]Hi all.

I am sharing an unpleasant pet grooming experience at [SIZE=14]Pet's Nanny Grooming and Boarding Service, Taipan, USJ 10/1G (upstairs floor from Veterinar Mayo Clinic Taipan USJ.[SIZE=7]

Address of the grooming center: 11A-2 JALAN USJ 10/1G, 47620 Subang Jaya
Contact number of grooming center: 012-334 3089
Facebook page of grooming center:
Facebook page of said grooming center

Yesterday we dropped off our 11 month old male Shih Tzu at this particular pet grooming center for grooming. We communicated that we would like our pet's fur trimmed and cut (our Shih Tzu's fur around the eyes especially was quite long due to an overdue haircut arising from this lockdown period during MCO).

When our Shih Tzu was picked up, the female groomer at Pet's Nanny's Grooming and Boarding Services Taipan USJ had SHAVED OFF OUR SHIH TZU'S FUR IN ITS ENTIRETY. Fur from his entire face was SHAVED OFF. Fur from his entire body WAS ALSO SHAVED OFF.
His whole face and body were entirely BARE. It was like somebody performed bikini wax ALL OVER our Shih Tzu's FACE and BODY. The beautiful "Chrysanthemum" crown around our Shih Tzu's nose and mouth was GONE. Everything was SHAVED. What was left was hair from his ears and his tail (hair from tail was cut thin).

The purpose of a grooming session is to trim and cut the pet's overgrown hair so that it is tidy and neat. The fur coat on the body would be shaved thinner and then cut and trimmed into shape. This does not mean SHAVE EVERYTHING TILL THERE'S NO FUR LEFT. It would be different if we had requested for his fur to be shaved. We however DID NOT ASK FOR OUR SHIH TZU'S FUR TO BE SHAVED OFF. The cut is choppy at some areas too.

I was not there when our Shih Tzu was picked up. I called them up to voice my displeasure over the whole experience. But what done is done. No amount of complaints can undo this whole situation.

Our Shih Tzu's fur on his body is so non-existent now that we can see the pinkish tone of his skin. Dogs usually do scratch their body/leg/ear/face from time to time. This would be no problem if he had his NORMAL FUR. However, due to the now bare skin, our Shih Tzu's face has become reddish on one side from the scratching. We will continue to monitor if there are any red patches that come up.

I wonder if these pet groomers have any knowledge when it comes to grooming. Why the heck are they grooming Shih Tzus the same way as they do Chihuahuas? Don't they know that a Shih Tzu's distinct characteristic is their majestic and beautiful fur? So far in real life and on social media, never have I once seen a Shih Tzu which is SHAVED from head to toe. These pet stores just want to make a quick buck with as little effort as possible. Shaving of course is easier than the painstaking process of cutting and trimming a Shih Tzu's hair.

This incident really angers me. If you ever come across my post, please think twice before sending your pet for grooming at PET NANNY'S GROOMING AND BOARDING SERVICES @ TAIPAN USJ (USJ 10/1G). One member on this thread also shared that LEE PET SUPPLY is another shop to AVOID. His yorkie got INJURED during a grooming session.
One pet shop that you could perhaps try is MyPet (next to 7 Eleven Taipan). We have used their service before and the service was acceptable.

Stay safe everyone.

Hi all.

I am sharing an unpleasant pet grooming experience at Pet's Nanny Grooming and Boarding Service, Taipan, USJ 10/1G (upstairs floor from Veterinar Mayo Clinic Taipan USJ.

Address of the grooming center: 11A-2 JALAN USJ 10/1G, 47620 Subang Jaya
Contact number of grooming center: 012-334 3089
Facebook page of grooming center:
Facebook page of said grooming center

Yesterday we dropped off our 11 month old male Shih Tzu at this particular pet grooming center for grooming. We communicated that we would like our pet's fur trimmed and cut (our Shih Tzu's fur around the eyes especially was quite long due to an overdue haircut arising from this lockdown period during MCO).

When our Shih Tzu was picked up, the female groomer at Pet's Nanny's Grooming and Boarding Services Taipan USJ had SHAVED OFF OUR SHIH TZU'S FUR IN ITS ENTIRETY. Fur from his entire face was SHAVED OFF. Fur from his entire body WAS ALSO SHAVED OFF.
His whole face and body were entirely BARE. It was like somebody performed bikini wax ALL OVER our Shih Tzu's FACE and BODY. The beautiful "Chrysanthemum" crown around our Shih Tzu's nose and mouth was GONE. Everything was SHAVED. What was left was hair from his ears and his tail (hair from tail was cut thin).

The purpose of a grooming session is to trim and cut the pet's overgrown hair so that it is tidy and neat. The fur coat on the body would be shaved thinner and then cut and trimmed into shape. This does not mean SHAVE EVERYTHING TILL THERE'S NO FUR LEFT. It would be different if we had requested for his fur to be shaved. We however DID NOT ASK FOR OUR SHIH TZU'S FUR TO BE SHAVED OFF. The cut is choppy at some areas too.

I was not there when our Shih Tzu was picked up. I called them up to voice my displeasure over the whole experience. But what done is done. No amount of complaints can undo this whole situation.

Our Shih Tzu's fur on his body is so non-existent now that we can see the pinkish tone of his skin. Dogs usually do scratch their body/leg/ear/face from time to time. This would be no problem if he had his NORMAL FUR. However, due to the now bare skin, our Shih Tzu's face has become reddish on one side from the scratching. We will continue to monitor if there are any red patches that come up.

I wonder if these pet groomers have any knowledge when it comes to grooming. Why the heck are they grooming Shih Tzus the same way as they do Chihuahuas? Don't they know that a Shih Tzu's distinct characteristic is their majestic and beautiful fur? So far in real life and on social media, never have I once seen a Shih Tzu which is SHAVED from head to toe. These pet stores just want to make a quick buck with as little effort as possible. Shaving of course is easier than the painstaking process of cutting and trimming a Shih Tzu's hair.

This incident really angers me. If you ever come across my post, please think twice before sending your pet for grooming at PET NANNY'S GROOMING AND BOARDING SERVICES @ TAIPAN USJ (USJ 10/1G). One member on this thread also shared that LEE PET SUPPLY is another shop to AVOID. His yorkie got INJURED during a grooming session.
One pet shop that you could perhaps try is MyPet (next to 7 Eleven Taipan). We have used their service before and the service was acceptable.

Stay safe everyone.

Hi all.

I am sharing an unpleasant pet grooming experience at Pet's Nanny Grooming and Boarding Service, Taipan, USJ 10/1G (upstairs floor from Veterinar Mayo Clinic Taipan USJ.

Address of the grooming center: 11A-2 JALAN USJ 10/1G, 47620 Subang Jaya
Contact number of grooming center: 012-334 3089
Facebook page of grooming center: https://www.facebook.com/UsjPetsNanny/


Yesterday we dropped off our 11 month old male Shih Tzu at this particular pet grooming center for grooming. We communicated that we would like our pet's fur trimmed and cut (our Shih Tzu's fur around the eyes especially was quite long due to an overdue haircut arising from this lockdown period during MCO).

When our Shih Tzu was picked up, the female groomer at Pet's Nanny's Grooming and Boarding Services Taipan USJ had SHAVED OFF OUR SHIH TZU'S FUR IN ITS ENTIRETY. Fur from his entire face was SHAVED OFF. Fur from his entire body WAS ALSO SHAVED OFF.
His whole face and body were entirely BARE. It was like somebody performed bikini wax ALL OVER our Shih Tzu's FACE and BODY. The beautiful "Chrysanthemum" crown around our Shih Tzu's nose and mouth was GONE. Everything was SHAVED. What was left was hair from his ears and his tail (hair from tail was cut thin).

The purpose of a grooming session is to trim and cut the pet's overgrown hair so that it is tidy and neat. The fur coat on the body would be shaved thinner and then cut and trimmed into shape. This does not mean SHAVE EVERYTHING TILL THERE'S NO FUR LEFT. It would be different if we had requested for his fur to be shaved. We however DID NOT ASK FOR OUR SHIH TZU'S FUR TO BE SHAVED OFF. The cut is choppy at some areas too.

I was not there when our Shih Tzu was picked up. I called them up to voice my displeasure over the whole experience. But what done is done. No amount of complaints can undo this whole situation.

Our Shih Tzu's fur on his body is so non-existent now that we can see the pinkish tone of his skin. Dogs usually do scratch their body/leg/ear/face from time to time. This would be no problem if he had his NORMAL FUR. However, due to the now bare skin, our Shih Tzu's face has become reddish on one side from the scratching. We will continue to monitor if there are any red patches that come up.

I wonder if these pet groomers have any knowledge when it comes to grooming. Why the heck are they grooming Shih Tzus the same way as they do Chihuahuas? Don't they know that a Shih Tzu's distinct characteristic is their majestic and beautiful fur? So far in real life and on social media, never have I once seen a Shih Tzu which is SHAVED from head to toe. These pet stores just want to make a quick buck with as little effort as possible. Shaving of course is easier than the painstaking process of cutting and trimming a Shih Tzu's hair.

This incident really angers me. If you ever come across my post, please think twice before sending your pet for grooming at PET NANNY'S GROOMING AND BOARDING SERVICES @ TAIPAN USJ (USJ 10/1G). One member on this thread also shared that LEE PET SUPPLY is another shop to AVOID. His yorkie got INJURED during a grooming session.
One pet shop that you could perhaps try is MyPet (next to 7 Eleven Taipan). We have used their service before and the service was acceptable.

Stay safe everyone.

Sharing another similar incident that had happened last week with Pet's Nanny Grooming and Boarding Service, Taipan, USJ 10/1G (upstairs floor from Veterinar Mayo Clinic Taipan USJ).


Address of the grooming center: 11A-2 JALAN USJ 10/1G, 47620 Subang Jaya
Contact number of grooming center: 012-334 3089 / +60 16-335 8533
Facebook page of grooming center: https://www.facebook.com/UsjPetsNanny/

Similar incident happened to me but it's to my cat. I have frequently send my cat for grooming to this shop before MCO and it is the usual instruction for which I have very clearly instructed the groomers to have my cat's fur to be short and neat. I am not sure which part of cut short do they not understand which has resulted my cat to undergo a so called 'LION-CUT' which I DID NOT even request for.

Upon asking for further explanation with the owner of this shop, Ms Lim was very defensive saying that I have requested to cut short. Her definition of short is literally shaving all my cat's fur off and this wasn't even something that I requested for. I am not sure if this is some kind of a cheap tactic that they are starting to use on customers after lockdown just to get you to pay EXTRA for this service which customer did not even request for.

When being confronted, she spin the story again to tell me that it was already half way done by the time she checked as it was not her that groom my cat, it was her SON. She is trying to push the blame to someone else. I told her it doesn't matter who does the grooming but why wasn't the instruction being followed. This is where I flipped, she then claimed that my cat has fleas and if so why spend so much time to style my cat with the lion look? And she even has the nerve to tell me that the fur will grow back quickly.

I must say that this will be my LAST ever visit to this DISHONEST shop owner, not taking any ownership or responsible with the fact that this is indeed their mistake.

SO GUYS, PLEASE BEWARE IF YOU SEND YOUR PET FOR GROOMING SERVICE TO THIS SHOP, YOU WILL BE SURPRISE HOW YOUR PET WILL TURN OUT TO BE.
I left my google review this morning and immediately there is another good rating review trying to push up the rating.

PET NANNY'S GROOMING AND BOARDING SERVICES @ TAIPAN USJ (USJ 10/1G) ---> Think twice before sending
For those who like surprises or extreme make-over without consulting the pet owner after MCO, this place will make that happen for you.

BEFORE



AFTER



This post has been edited by Retrohits8198: Aug 31 2021, 02:37 PM