Jan 31 2011, 09:38 PM
QUOTE(jamboree @ Jan 31 2011, 01:54 PM)
Hi all,
I'd like to bring to your attention about a personal experience of mine on a pet grooming service I received recently. I have sent my doggy (a 11-month-old yorkie) for basic grooming service at Lee Pet Supply, USJ Taipan on last weekend and an incident happened where a piece of flesh has been cut off from my poor puppy's left ear. I left my puppy with them in the shop and they promised to give me a call when the grooming is done. When they called me up everything sounded very normal where they informed the grooming is done. Only when I arrived at the shop to pick up my puppy, I was informed of the incident. No wonder my always cheerful puppy unlike her usual self, is lying flat in the cage. They even had my puppy bathed, brushed, top knot tied up nicely with ribbon like this shit never happened. Why didn't they call and inform on the spot when the incident happened? Aren't they aware that a groomer could not afford such a mistake? Don't they even care about the pain that the poor little puppy is going through? If they can't handle the grooming why can't they just let me know honestly rather than cutting a piece of flesh off her ear? When I was aware of the incident I did not really bother to quarrel with them as the 1st thing that popped up in my mind is to send my puppy to a vet. Sadly, the vet said the damage is permanent and now she has to bear with the marking on her ear for the rest of her life. Imagine my heart broken into millions of pieces... It's easy for them to say they're compensating with 2 free grooming sessions (which of coz is pointless for me as I'd never visit again even if it's free for life) and that my puppy would not sit still for them to groom. Hey! If you're a professional groomer you should be well trained to handle dogs of all temperament and of coz dogs won't sit still, they're dogs not human!! They should stop mentioning in their ads they're providing PROFESSIONAL grooming service when clearly they're NOT. Below are the details of the shop and if you're planning to send your doggies in for whatever service they're offering, please think twice.
Shop Name: Lee Pet Supply
Branches: Pudu & USJ Taipan
Location where the Incident Happened: USJ Taipan branch (32 , Jalan USJ 10/1 , 47620 UEP Subang Jaya , Selangor Darul Ehsan)
Lee Pet Supply FB: http://www.facebook.com/pages/Lee-Pet-Supply/107402502614909
From,
A very disappointed Lee Pet Supply Ex-Customer
How much did they charge you for the grooming? (or would have if the injury hadn't occurred) and did you check for professional grooming certification displayed in the shop?I'd like to bring to your attention about a personal experience of mine on a pet grooming service I received recently. I have sent my doggy (a 11-month-old yorkie) for basic grooming service at Lee Pet Supply, USJ Taipan on last weekend and an incident happened where a piece of flesh has been cut off from my poor puppy's left ear. I left my puppy with them in the shop and they promised to give me a call when the grooming is done. When they called me up everything sounded very normal where they informed the grooming is done. Only when I arrived at the shop to pick up my puppy, I was informed of the incident. No wonder my always cheerful puppy unlike her usual self, is lying flat in the cage. They even had my puppy bathed, brushed, top knot tied up nicely with ribbon like this shit never happened. Why didn't they call and inform on the spot when the incident happened? Aren't they aware that a groomer could not afford such a mistake? Don't they even care about the pain that the poor little puppy is going through? If they can't handle the grooming why can't they just let me know honestly rather than cutting a piece of flesh off her ear? When I was aware of the incident I did not really bother to quarrel with them as the 1st thing that popped up in my mind is to send my puppy to a vet. Sadly, the vet said the damage is permanent and now she has to bear with the marking on her ear for the rest of her life. Imagine my heart broken into millions of pieces... It's easy for them to say they're compensating with 2 free grooming sessions (which of coz is pointless for me as I'd never visit again even if it's free for life) and that my puppy would not sit still for them to groom. Hey! If you're a professional groomer you should be well trained to handle dogs of all temperament and of coz dogs won't sit still, they're dogs not human!! They should stop mentioning in their ads they're providing PROFESSIONAL grooming service when clearly they're NOT. Below are the details of the shop and if you're planning to send your doggies in for whatever service they're offering, please think twice.
Shop Name: Lee Pet Supply
Branches: Pudu & USJ Taipan
Location where the Incident Happened: USJ Taipan branch (32 , Jalan USJ 10/1 , 47620 UEP Subang Jaya , Selangor Darul Ehsan)
Lee Pet Supply FB: http://www.facebook.com/pages/Lee-Pet-Supply/107402502614909
From,
A very disappointed Lee Pet Supply Ex-Customer
I'm definitely not trying to reduce the blame at all, any injury or accident on a grooming table (or really in the care of any pet professional) is inexcusable. However there are many non-certified groomers out there who will pass themselves off as professional which is why it is so important to check the groomers credentials, certification and experience. Watch how the groomer is handling other clients and judge from there if this is a place you want to leave your dog. If you haven't been introduced by a trusted friend, ask if you can stick around for a while and watch the grooming. Although having the customer watch as you groom their dog is very stressful even for the most professional groomer, a good one will allow you to stay (you won't be allowed in the grooming room as this can distract your dog, nor should you tap on the glass or try to interfere in any way unless you feel your dog is being badly handled/mistreated.
I'm very sorry to hear about your poor pups bad experience, hope she heals up and forgets all about it soon <3. Hopefully the experience won't put you off the idea of trusting a (real) professional groomer forever, some of us really are in it for the passion and take pride in our work and standards. Fond a groomer you get on with, can chat to about anything to do with your dog and really really trust. As long as they aren't way behind with their grooming, most professional groomers love to hear about how your dog is doing, the latest mischief she has been up to and give you advice on why she is doing/not doing whatever it is that she is/isn't doing.
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