Hi all,

I'd like to bring to your attention about a personal experience of mine on a pet grooming service I received recently. I have sent my doggy (a 11-month-old yorkie) for basic grooming service at Lee Pet Supply, USJ Taipan on last weekend and an incident happened where a piece of flesh has been cut off from my poor puppy's left ear. I left my puppy with them in the shop and they promised to give me a call when the grooming is done. When they called me up everything sounded very normal where they informed the grooming is done. Only when I arrived at the shop to pick up my puppy, I was informed of the incident. No wonder my always cheerful puppy unlike her usual self, is lying flat in the cage. They even had my puppy bathed, brushed, top knot tied up nicely with ribbon like this shit never happened. Why didn't they call and inform on the spot when the incident happened? Aren't they aware that a groomer could not afford such a mistake? Don't they even care about the pain that the poor little puppy is going through? If they can't handle the grooming why can't they just let me know honestly rather than cutting a piece of flesh off her ear? When I was aware of the incident I did not really bother to quarrel with them as the 1st thing that popped up in my mind is to send my puppy to a vet. Sadly, the vet said the damage is permanent and now she has to bear with the marking on her ear for the rest of her life. Imagine my heart broken into millions of pieces... It's easy for them to say they're compensating with 2 free grooming sessions (which of coz is pointless for me as I'd never visit again even if it's free for life) and that my puppy would not sit still for them to groom. Hey! If you're a professional groomer you should be well trained to handle dogs of all temperament and of coz dogs won't sit still, they're dogs not human!! They should stop mentioning in their ads they're providing PROFESSIONAL grooming service when clearly they're NOT. Below are the details of the shop and if you're planning to send your doggies in for whatever service they're offering, please think twice.

Shop Name: Lee Pet Supply
Branches: Pudu & USJ Taipan
Location where the Incident Happened: USJ Taipan branch (32 , Jalan USJ 10/1 , 47620 UEP Subang Jaya , Selangor Darul Ehsan)
Lee Pet Supply FB: http://www.facebook.com/pages/Lee-Pet-Supply/107402502614909

From,
A very disappointed Lee Pet Supply Ex-Customer

OMG!! Do you still have the name of the shop? It's unacceptable in the first place to use a human face mask on dogs. It's so ignorant of them to even forgot to remove the mask. So sorry to hear about your friend's incident, I'm sure her cocker spaniel is resting in peace in Heaven. Anyone out there who can recommend groomers and vets whom are genuine dogs lovers? We do not want anymore misfortune to befall our beloved furkids due to the actions of these irresponsible businessmen.