There was a time where i visited a small pet shop at Sri Petaling. I saw the maid, Indon, grooming a Shih Tzu, with the head covered and tied with a cloth. The Shih Tzu was struggling, the maid stand beside the grooming table, wait till the shih tzu stop struggling, then only she tried to remove the cloth, once the shih tzu start moving, she put the cloth back.

I asked the shop owner, why you cover the Shih Tzu's head, she said, it's usual. Because if not, it'll bite. I said, no it won't. She said, she has been doing this for many years.

I'm a new dog owner, i'm not sure how they handle dogs. And at the same time, the Shih Tzu owner arrived, and saw the scenario, but they said nothing, so i was thinking, maybe it's normal.

Guys, do you think this is normal?