Sharing another similar incident that had happened last week with Pet's Nanny Grooming and Boarding Service, Taipan, USJ 10/1G (upstairs floor from Veterinar Mayo Clinic Taipan USJ).


Address of the grooming center: 11A-2 JALAN USJ 10/1G, 47620 Subang Jaya
Contact number of grooming center: 012-334 3089 / +60 16-335 8533
Facebook page of grooming center: https://www.facebook.com/UsjPetsNanny/

Similar incident happened to me but it's to my cat. I have frequently send my cat for grooming to this shop before MCO and it is the usual instruction for which I have very clearly instructed the groomers to have my cat's fur to be short and neat. I am not sure which part of cut short do they not understand which has resulted my cat to undergo a so called 'LION-CUT' which I DID NOT even request for.

Upon asking for further explanation with the owner of this shop, Ms Lim was very defensive saying that I have requested to cut short. Her definition of short is literally shaving all my cat's fur off and this wasn't even something that I requested for. I am not sure if this is some kind of a cheap tactic that they are starting to use on customers after lockdown just to get you to pay EXTRA for this service which customer did not even request for.

When being confronted, she spin the story again to tell me that it was already half way done by the time she checked as it was not her that groom my cat, it was her SON. She is trying to push the blame to someone else. I told her it doesn't matter who does the grooming but why wasn't the instruction being followed. This is where I flipped, she then claimed that my cat has fleas and if so why spend so much time to style my cat with the lion look? And she even has the nerve to tell me that the fur will grow back quickly.

I must say that this will be my LAST ever visit to this DISHONEST shop owner, not taking any ownership or responsible with the fact that this is indeed their mistake.

SO GUYS, PLEASE BEWARE IF YOU SEND YOUR PET FOR GROOMING SERVICE TO THIS SHOP, YOU WILL BE SURPRISE HOW YOUR PET WILL TURN OUT TO BE.
I left my google review this morning and immediately there is another good rating review trying to push up the rating.

PET NANNY'S GROOMING AND BOARDING SERVICES @ TAIPAN USJ (USJ 10/1G) ---> Think twice before sending
For those who like surprises or extreme make-over without consulting the pet owner after MCO, this place will make that happen for you.

BEFORE



AFTER



This post has been edited by Retrohits8198: Aug 31 2021, 02:37 PM