that is exactly my point, that the people who sets the policies and makes the important decisions, the actual people responsible for this present mess of hard caps cannot be touched. so the peeps in here who says they are F-ing these people and F-ing that people in TM are just shooting the office boys! what's there to boast about?

In addition customer service people (and even the manager) are most likely aware of the cap themselves because...? They use streamyx too! So give them a break la, don't curse, scold or vent your anger like a moron to these people, they're only doing their job which I definitely agree with biatche, underpaid.

So when you want to make a complain be civilized, polite and not like TM, Total morons. That's the only difference normal people and TM have left.

+1
thank you for your voice of reason. kudos!

Capped Areas, reported by LYN users.

1535 pm, 3/12/2010

KL
1. Taman Desa, KL
2. Wangsa Maju, KL
3. Cheras Utama, KL
4. KL Sentral, KL
5. Taman Tun Dr Ismail, KL
6. Kepong, KL
7. Kampung Pandan, KL
8. Bdr Mahkota, Cheras, KL
9. Taman Gembira, Old Klang Road, KL
10. Kuchai Lama, KL
11. Taman Connaught, Cheras, KL
12. Alam Damai, KL
13. Taman Minang, Cheras, KL
14. Sentul, KL
15. Taman Kepong, Kepong, KL
16. Taman Cheras, Cheras, KL
17. Taman Sri Bahagia, Cheras, KL
18. Bukit Jalil, KL

SELANGOR
1. Seri Kembangan-Serdang-Serdang Perdana, SEL
2. USJ, Subang Jaya, SEL
3. SS3, Kelana Jaya, SEL
4. Taman Seri Gombak, Batu Caves, SEL
5. Klang, SEL
6. Bdr Baru Bangi, SEL
7. Bdr Sunway, SEL
8. Shah Alam, SEL
9. Bdr Sg Long, Kajang, SEL
10. Puchong Kinrara, SEL
11. Cheras Perdana, SEL
12. Setia Alam, SEL
13. SME2, Cyberjaya, SEL
14.Petaling jaya section 2, SEL
15.Petaling jaya section 14, SEL
16. Mutiara Damansara, Petaling Jaya, SEL
17. Kuala Selangor, SEL
18. Tropicana, PJ, SEL
19. Damansara Jaya, SEL
20. Kajang, SEL
21. Pinggiran Putra, SEL
22. Equine Park, SEL
23. Puchong Jaya, SEL
24. Taman Sunway, Batu Caves, SEL
25. Subang Jaya. *which part of SJ?
26. Semenyih, SEL
27. Damansara Damai, SEL
28. Kota Damansara, Seksyen 6, SEL
29. Seksyen 27, Shah Alam, SEL
30. Taman Pelangi Rawang, SEL
31. Taman Samudra, Batu Caves, SEL
32. Sec 17, PJ, SEL
33. SS1, Kampung Tunku, SEL
34. Saujana Puchong, SEL
35. Taman Sri Keramat Au2, SEL
36. Kapar, SEL
37. Cyberjaya Smarthomes , Cyberjaya Sepang, SEL
38. Taming Jaya, Balakong, SEL
39. Sg Ramal Dalam, Kajang, SEL
40. SS2, PJ, SEL
41. Sierramas and Valencia, Sungai Buloh, SEL


PERAK
1. Simpang Pulai, Ipoh, Perak
2. Kuala Kangsar, Perak
3. Ipoh, Perak
4. Seri Manjung, Perak

JOHOR
1. Batu Pahat, Johore
2. Segamat, Johore
3. Taman Istimewa, Pandan, Johore
4. Parit Raja, Batu Pahat, Johore
5. Taman Molek, JB , Johore
6. Permas Jaya, Johore
7. Taman Johor Jaya, Johore
8. Taman Sri Pulai, Skudai , Johore
9. Taman Sentosa, Johor Bahru, Johore
10. Pasir Gudang, Johore

PAHANG
1. Bandar Tun Razak, Pahang
2. Rompin, Pahang

PULAU PINANG DAN SEBERANG PRAI
1. Bayan Lepas, Pulau Pinang
2. Komtar, Georgetown, Penang
3. Greenlane Heights, Penang

NEGERI SEMBILAN
1. Nilai, N.Sembilan
2. Seremban, N.Sembilan
3. Bukti Pelandok, Port Dickson , N.Sembilan

MELAKA
1. Ayer Keroh, Malacca
2. Bukit Beruang, Malacca
3. Taman Malim Jaya, Malacca
4. Ujong Pasir, Malacca

SABAH
1. Kota Kinabalu, Sabah

SARAWAK
1. Kuching, Sarawak
2. Sibu, Sarawak
3. Miri, Sarawak
4. Limbang, Sarawak
5. Kota Samarahan, Sarawak
6. Sarikei, Sarawak

KEDAH
1. Langkawi

KELANTAN
TERENGGANU
PERLIS


This post has been edited by Stormy001_M1A2: Dec 3 2010, 03:44 PM

+1
looks like there are still users in LYN who can think for themselves instead of falling for the herd mentality responses.

You know, sometimes I pity them. Yet sometimes, there are some of them seem so sure and proud of their answer they need to be smacked down. Like that lady who argued with me that speedtest.net is in accurate because it is an international website.. I told her repeatedly "the test is connecting to local servers!" but she will hear none of it and kept saying "international , international" like a freaking moron. These are the people who scold, the ones who actually think that they know anything.

Speed test result, Singapore server. Upload speed higher than download; on 4Mbps line

Do take note that states thats not capped, doesn't mean it's truly uncap. Chances are they are either temporarily uncap or there are no report from people from these states.

For example, only recently there's a note from lowyat member in Langkawi that reports he's getting capped. So it might be they are capped, its just that they didn't notice it (light user; surfing, facebook, email etc) or did not report it in this forum if they are capped.

---

Added on December 3, 2010, 3:39 pmWell I'm not saying you should smack the moron (even if they do deserve it) but if you could.. just drop the phone and get another customer service person. Before dropping the calls get their particular, if you like to complain about them My guess is that she's just stressed out since she's getting ear raped by customers who vents their frustration towards her so I can sympathize.

On the other hand, their job is merely to record, store and basic troubleshooting (hardware check etc). For her to go overboard and act like the technical department is definitely going overboard. But don't make that an excuse to verbally abuse her, be reasonable la

This post has been edited by ahpek26: Dec 3 2010, 03:40 PM

Yes, I know. The list is for me see patterns and also hopefully will remind people how widespread the problem is. I think it is matter of time people from those states will complain in this thread soon.

bukit jalil still capped

I already fed up with their lame excuse, every time is the same thing. This is how their boss train them and what they have actually learned from the training class. Even if they said they will reset your port, you never know if they really do that for you.

already post in this fb wall, but i guess he will only make video when this happen to him. maybe he is not a heavy user. haha

Streamyx Capped

why don't they telling the truth? so they won't get stressed and less ear-eaped

im frm wangsa maju setapak. having slow since 4 days ago..

1mb user direct dl capped at2x-4xkbs. after 1am back to 11xkbs... really fu*k tmnuts

No wonder my connection was so poor. 50 kilobyte/sec =

This post has been edited by gaeria84: Dec 3 2010, 03:46 PM

Latest news.

The capping will not be rollbacked or removed, only "relaxed".

They will continue to watch the performance of the network in the coming week and make further tweaks.

Actually, I never use profanities when scolding people over the phone at least. What I do tell them is how unprofessional their handling is and how bad their knowledge is on some matters. I also told them this,

"for just a moment, ignore that sheet in front of you, tell me.. is it logical.. that assuming my package is still at 1mbps.. 0.2mbps is considered 70%? No? Or is the logic a little too difficult to understand? So please don't change the subject anymore and just make my report as I requested"

Where you get this info from?

Hi,

Pray tell, where are you getting the news from? Any central source of information or is the info just what a CS told you?

Thanks

suits they style...relax tiada apa attitude

TM NUT CEO inform you about this?

Streamyx Capped