Dear Mazda,

The purpose of me writing this paragraph is to have a clarification and explanation from Mazda.

Do allow me to explain the situation here for your awareness of the situation.

My girlfriend and I are highly interested at Mazda 2 after survey and research about the cars available in the market with our budget.

Hence we finalized that we want to book a red Mazda 2 as it is our favorite colour.

We went in to your showroom and talk to the respective sales advisor, agree upon all the details and pricing and yet next we placed deposit or even known as booking fee to reserve a red Mazda 2 which we being notified that red is available and by placing the fee the car is reserved. We handled every documents required to proceed for the car loan. (Dec 2012)

First unpleasant situation happen, Mazda sales advisor called me up and notify that loan is already being approved and letter of undertaking is issued during that time but however sadly no red is available. I asked why such a situation happen, then the responsible Mazda advisor revert and saying that the red Mazda 2 will only being booked upon successful of loan application. Really upset for the time as by our understanding, placing deposit is to book the available red Mazda 2 at time of Dec 2013, I do clarify with the sales advisor about the availability of the red Mazda 2 and yet she double confirmed that is a "Yes". Moving forward, I didn't bring up the issue as it is too late for argument, so I asked the Mazda sales advisor what's the next option we have. She suggested that either we pick another colour of Mazda 2 which is not our option and next is to wait for the Jan/Feb Mazda 2 intake batch. (Jan 2012)

Second unpleasant outcome at end of Jan 2012, I called and checked with the Mazda Sales Advisor again (neither once the call initiate by Mazda sales advisor although I requested to. They will come up with a lots of reason why they choose not to call, avoid facing the fact about customer complain?). Then, upon of her hard work checking with the allocation department, we being notified that no red is still available. We insisted that we only want a red Mazda 2, so the option we given are to wait for another shipment batch of Mazda 2 from Thailand for the following month.

Repeating about the same answer until today for multiple disappointment from Mazda which the red is still not available yet and nor even upon confirming about the availability date of it. I am a not kind of personnel who don’t considerate that is being why I agreed to stay put and wait for the first and second unpleasant situation that I faced. But up until today, I just yet don't get an answer about notifying me about my car availability. This is way out of a personnel tolerance level to face an unpleasant circumstance which is not convincing at all if company is caring about their customer.

My key consideration is now I want to ask Mazda, do you really care about your customer? I had placed my order in your system since Dec 2012, is there any procedure follow up instead to fulfill my order? What's the action being taken to follow up my order? What’s going wrong upon your company procedure? What's the progress? Do anyone really working to solve this issue?
The worse answer that I get from Mazda Sales Advisor is: "My manager also cannot do anything upon it. He said he don't know when is the availability of the next batch of Mazda 2."

To conclude, for this moment it is way out of my tolerance level, I demand for a good explanation from Mazda. Please do kindly revert and give me a good answer upon it, if you failed to do so, please kindly apology upon your failure to fulfill your customer.