well then dont do it at shop .
send for warranty .
HTC HD7
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 Nov 3 2011, 02:34 PM
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Senior Member
4,196 posts Joined: Oct 2007  
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Nov 3 2011, 02:59 PM
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Junior Member
110 posts Joined: Jan 2009
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QUOTE(JohnMax @ Nov 3 2011, 10:34 AM) 1- power off the phone. is this new method to downgrade SPL?2- press and hold the camera button. 3- without releasing the camera button plug in the cable on the phone and your computer and dont release the camera button untill you will get the ''connect-to-pc'' mode (like in the picture below). 4- once you have the connect-to-pc mode release the camera button and let Windows installing the new device. 5- once installation completed remove usb cable from the computer then plug it again the phone should restart. 6- after the phone fully powering on relaunch the update again using zune software. |
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Nov 3 2011, 03:47 PM
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Senior Member
8,472 posts Joined: Oct 2004
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QUOTE(pavoo @ Nov 3 2011, 02:59 PM) is this new method to downgrade SPL? nope. That's for phone which stucked while updating ROM.  It just stucked at there everytime I reboot and it won't go into windows. Then u can try the above method to recover. And the above never mention if fail also. U can download the wpupdatetool.exe to recover as well. |
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Nov 3 2011, 03:53 PM
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Senior Member
544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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QUOTE(monsh @ Nov 3 2011, 02:34 PM) well then dont do it at shop . Yeah, send back to shop edi. send for warranty . No choice, but have to wait for a long time. that the sad part. |
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Nov 3 2011, 04:09 PM
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Senior Member
4,196 posts Joined: Oct 2007
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did u tell them to directly upgrade to mango as well ?
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Nov 3 2011, 04:24 PM
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Senior Member
544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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QUOTE(monsh @ Nov 3 2011, 04:09 PM) did u tell them to directly upgrade to mango as well ? Er that the tricky part because when I purchase the HD7 it was under window phone 7 only. And I asked for upgrades and they told me that their shop is capable of doing that but will charge me of about Rm200+ to get Mango in my device. That is crazy so I did't do it.By the way Brightstar is responding to my queries so will update you all about that. Actually I bought 2 HD7 at once with the shop and one of the phone successfully update to mango and another which is this one dead. P/S: using different PC doing the upgrades. |
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Nov 3 2011, 04:48 PM
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Senior Member
4,196 posts Joined: Oct 2007
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wtfbbq !
200 for a free upgrade ? and this is from original warranty ? That's cut throat business . Bloody service ! |
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Nov 3 2011, 07:16 PM
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Senior Member
608 posts Joined: Nov 2007 From: "Sahara Desert" 
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QUOTE(JohnMax @ Nov 3 2011, 04:24 PM) Er that the tricky part because when I purchase the HD7 it was under window phone 7 only. And I asked for upgrades and they told me that their shop is capable of doing that but will charge me of about Rm200+ to get Mango in my device. That is crazy so I did't do it. which shop did u bought the phone? htc authorized?By the way Brightstar is responding to my queries so will update you all about that. Actually I bought 2 HD7 at once with the shop and one of the phone successfully update to mango and another which is this one dead. P/S: using different PC doing the upgrades. |
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Nov 3 2011, 07:23 PM
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Senior Member
544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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A HTC shop at Nilai Tesco. Under Unique Phone Telecommunication.
I also weird that it charge for upgrade since it was free. By the way they are not under SIS so is under normal shop. Normal Shop they charge you for that. If went back to service center I think is free to upgrade. Must wait until my phone and see how. |
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Nov 3 2011, 07:31 PM
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Senior Member
608 posts Joined: Nov 2007 From: "Sahara Desert"
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QUOTE(JohnMax @ Nov 3 2011, 07:23 PM) A HTC shop at Nilai Tesco. Under Unique Phone Telecommunication. good choice not let them upgrade mango for you. RM200 for upgrade? bloody blood sucker I also weird that it charge for upgrade since it was free. By the way they are not under SIS so is under normal shop. Normal Shop they charge you for that. If went back to service center I think is free to upgrade. Must wait until my phone and see how.  |
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Nov 3 2011, 08:13 PM
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Senior Member
911 posts Joined: Sep 2006 From: Eboladrome
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QUOTE(JohnMax @ Nov 3 2011, 07:23 PM) A HTC shop at Nilai Tesco. Under Unique Phone Telecommunication. You did the right thing by not giving in to their scam. I also weird that it charge for upgrade since it was free. By the way they are not under SIS so is under normal shop. Normal Shop they charge you for that. If went back to service center I think is free to upgrade. Must wait until my phone and see how. The updating part is a little bit tricky but is all legit & free by following the exact steps in other thread. |
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Nov 3 2011, 09:30 PM
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Senior Member
544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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Yeah, suck my hard earn money.
By the way, as I contacted Brightstar yesterday and have emails fly thru today and I got some info to share with you guys. I told my problem and they feedback me to go to the nearest HTC service center. 1. SiS Service center (Utopia) ADD: 4.20, 4th Floor, Plaza Low Yat, Off Jln Bukit Bintang, 55100 Kuala Lumpur TEL: 603-21163668 LOC: KUALA LUMPUR 2. M Mobile Communication Centre ADD: L4-K10, Mines Shopping Fair, Jalan Dulang Mines Resort City, 43300 Seri Kembangan, Selangor LOC: SELANGOR 3. I Mobile Communication ADD: Lot L3-035A,Sutera Mall,Taman Sutera Utama, 81300 Skudai Johor TEL: 607-5569922 LOC: JOHOR 4. Third Generation Mobile Care ADD: 33-CM-04-CL01, Prangin Mall Komtar, Jln Dr.Lim Chwee Leong, 10100 Penang TEL: 604-2622 363 LOC: PENANG 5. Third Generation Mobile Care ADD: Carrefour Shopping Mall, F2 C22, Ground Floor, 2929, Jalan kelisa Emas 1, Taman Kelisa Emas, 13700 Seberang Jaya, Prai, Penang TEL: 6017-405 3232 LOC: PENANG 6. Northern Point Cellular & Accessories ADD: 170-03-15, Gurney Plaza, Persiaran Gurney, 10250 Penang TEL: 6017-405 3232 LOC: PENANG 7. Perfect Mobile Sdn Bhd ADD: Lot 9, Jalan Tunku Abdul Rahman, 93000 Kuching, Sarawak LOC: SARAWAK 8. Ikon Teletronic ADD: Mahkota Parade, Melaka LOC: MELAKA 1. HTC Partner Care Centre, Selangor ADD: 2nd Floor, Wisma Goodyear, Blcok B, Kelana Center Poin, 47301 Kelana Jaya, Petaling Jaya, Selangor DE TEL: 1300-22-3322 FAX: 603-74916696 EMAIL: htccare@sis.com.my OPS: 9:00am to 6:00pm (Mon - Fri) 2. HTC Care Authorised, Kuala Lumpur ADD: Lot G0207F, Ground Floor, Podium Block, Plaza Berjaya, No 12, Jalan Imbi, 55100 Kuala Lumpur TEL: 603-21457357 FAX: 603-21454867 EMAIL: htccare@sis.com.my OPS: 10:00am to 7:00pm (Mon - Fri) 10:00am to 2:00pm (Saturday) 3. HTC Care Authorised, Penang ADD: 441-G-5 Pulau Tikus Plaza, Jalan Burma, 10350 Penang TEL: 604-2266398 FAX: 604-2291768 EMAIL: htccare@sis.com.my OPS: 8:30am to 5:30pm (Mon - Fri) 8:30am to 1:00pm (Saturday) After that I ask her why ask me to go SIS service center since I bought a Brightstar warranty device. and she replied: We are officially being appointed to sell HTC device to open market recently – all along we are only handle operator business with HTC (as preferred partner between a Operator and HTC) After so many months / years of hard work we were being appointed to distribute HTC devices to Open Market (in another word – to dealer rather than Operator only) this market has been protected and exclusively for SIS in the past years Until a month / 1 ½ month ago we are being appointed officially and we are in no position to handle after sales service for HTC cause they are still prefer to deal with SIS due to several reason which not a layman could understand or aware. Never the less even Brightstar directing all the service traffic to SIS service center And Brightstar offer 2 year warranty, 1 year by HTC, the extra 1 year is financial by Brightstar. I hope these info will help you all also. I'm still waiting for my phone... |
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Nov 3 2011, 10:13 PM
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Senior Member
4,092 posts Joined: Feb 2006 From: PENANG
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since you just bought your HD7 2day, i believe you are entitle for 1 to 1 exchange. bring it to any nearest SIS Center.
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Nov 3 2011, 10:16 PM
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Senior Member
544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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Can't edi, Sent back to the shop edi for 3 days edi.
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Nov 4 2011, 12:07 AM
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Senior Member
608 posts Joined: Nov 2007 From: "Sahara Desert"
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QUOTE(JohnMax @ Nov 3 2011, 10:16 PM) Can't edi, Sent back to the shop edi for 3 days edi. eh y? then u gonna waste ur warranty right? |
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Nov 4 2011, 10:26 AM
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Senior Member
4,196 posts Joined: Oct 2007
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i think he meant he sent back to the shop where he bought it from to claim for warranty .
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Nov 4 2011, 10:54 AM
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Senior Member
608 posts Joined: Nov 2007 From: "Sahara Desert"
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QUOTE(monsh @ Nov 4 2011, 10:26 AM) i think he meant he sent back to the shop where he bought it from to claim for warranty . oh i see. i tot he sent to another shop  |
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Nov 4 2011, 01:10 PM
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Senior Member
544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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Yeah, send back to the shop I bought the phone.
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Nov 5 2011, 01:49 AM
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Senior Member
4,092 posts Joined: Feb 2006 From: PENANG
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you guy can save the hassle doing downgrade spl, chevron lab has finally release their chevron unlock tool for only USD9.
 https://labs.chevronwp7.com/ |
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Nov 5 2011, 07:35 AM
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Junior Member
61 posts Joined: Jun 2009
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QUOTE(evilpuppy @ Nov 5 2011, 01:49 AM) you guy can save the hassle doing downgrade spl, chevron lab has finally release their chevron unlock tool for only USD9. Everyone try this unlook tool that is fully unlock... Say can acess and edit windows folder... If can access windows folder don't mine buy this unlock tool https://labs.chevronwp7.com/ Thanks |
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