I just get a HD7 and connect to zune for update. The update stuck at step 9 and never move again. After that I try to on my phone and It cant, factory reset also cannot. What to do?
HTC HD7
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 Nov 2 2011, 06:36 PM
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#1
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..  
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Nov 2 2011, 06:50 PM
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#2
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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At step 9 is for restart and the phone restart twice and no more movement.
I try to remove the battery and put back but still cant on. Tried many many times already |
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Nov 2 2011, 08:28 PM
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#3
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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Same thing, nothing happen. It wont power on.
Even I put the charger in, no charging indication. |
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Nov 2 2011, 08:33 PM
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#4
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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Same.
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Nov 2 2011, 08:36 PM
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#5
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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I just bought it 2 days ago.
It is the phone is brick? or? It was cause by the update. Added on November 2, 2011, 8:42 pmIt is under brightstar warranty. How long they will do if I send there? This post has been edited by JohnMax: Nov 2 2011, 08:42 PM |
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Nov 2 2011, 09:25 PM
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#6
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QUOTE(fulat @ Nov 2 2011, 08:45 PM) u can try the last resource. if the last resource also failed you. go services center and tell them your device is stucked at update and can not be recovered back. 1. Brightstar Set.before last resource. can u provide me the below info? 1. yours is a SIS set? a BrightStar set? or others AP set? 2. can u recall which ROM you previously running on? 3. can your HD7 go into bootloader mode? the screeen where 3 color appear. u can power off your phone. then press and hold volume down with power button. release the hold until u see the 3 color appear. reply me asap. coz i'm gonna go sleep soon.. too much brain power this 2 days for stupid SPL. giving up ho,e.  2. Can't recall. 3. Cannot. It wont responed at all. First update failed still can use the hold vol keys and power to boot which is whole white colour and words, no three colour also. 2nd attemp update dead. I sent back to the shop edi to sent to brightstar claim warranty. They tell me 2 to 3 weeks...... I just have 2 days only.. |
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Nov 3 2011, 10:34 AM
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#7
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After 2 days the microsoft support reply this. But I can't test it already since is in warranty claim.
Hello JohnMax, Thank you for posting, In order to resolve your issue try the steps below : 1- power off the phone. 2- press and hold the camera button. 3- without releasing the camera button plug in the cable on the phone and your computer and dont release the camera button untill you will get the ''connect-to-pc'' mode (like in the picture below). 4- once you have the connect-to-pc mode release the camera button and let Windows installing the new device. 5- once installation completed remove usb cable from the computer then plug it again the phone should restart. 6- after the phone fully powering on relaunch the update again using zune software. Hope this will help you to solve your issue. Does anyone know about this? I searched for internet did't found anything about this. If he replied earlier sure I can try. Added on November 3, 2011, 10:39 amI can't wait for my phone, How long will it takes I send to brightstar? I can't wait for so long 2 to 3 weeks. This post has been edited by JohnMax: Nov 3 2011, 10:39 AM |
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Nov 3 2011, 01:40 PM
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#8
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QUOTE(evilpuppy @ Nov 3 2011, 10:51 AM) JohnMAx, Already 2 days, I think is some where already.try call the retail counter i believe they still not yet send to Brightstar for warranty claims. you may drop there or ask them to give it a try. who know its work after?? QUOTE(fulat @ Nov 3 2011, 11:10 AM) thats recover mode method. Since ya phone can't even power on. No way u can reach that method. Ya I think that also. No method can start it back unless with Riff Box i think which I searched for solution and people who get the same problem as me do it. But warranty will void if do at shop out side |
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Nov 3 2011, 03:53 PM
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#9
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QUOTE(monsh @ Nov 3 2011, 02:34 PM) well then dont do it at shop . Yeah, send back to shop edi. send for warranty . No choice, but have to wait for a long time. that the sad part. |
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Nov 3 2011, 04:24 PM
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#10
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QUOTE(monsh @ Nov 3 2011, 04:09 PM) did u tell them to directly upgrade to mango as well ? Er that the tricky part because when I purchase the HD7 it was under window phone 7 only. And I asked for upgrades and they told me that their shop is capable of doing that but will charge me of about Rm200+ to get Mango in my device. That is crazy so I did't do it.By the way Brightstar is responding to my queries so will update you all about that. Actually I bought 2 HD7 at once with the shop and one of the phone successfully update to mango and another which is this one dead. P/S: using different PC doing the upgrades. |
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Nov 3 2011, 07:23 PM
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#11
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A HTC shop at Nilai Tesco. Under Unique Phone Telecommunication.
I also weird that it charge for upgrade since it was free. By the way they are not under SIS so is under normal shop. Normal Shop they charge you for that. If went back to service center I think is free to upgrade. Must wait until my phone and see how. |
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Nov 3 2011, 09:30 PM
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#12
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Yeah, suck my hard earn money.
By the way, as I contacted Brightstar yesterday and have emails fly thru today and I got some info to share with you guys. I told my problem and they feedback me to go to the nearest HTC service center. 1. SiS Service center (Utopia) ADD: 4.20, 4th Floor, Plaza Low Yat, Off Jln Bukit Bintang, 55100 Kuala Lumpur TEL: 603-21163668 LOC: KUALA LUMPUR 2. M Mobile Communication Centre ADD: L4-K10, Mines Shopping Fair, Jalan Dulang Mines Resort City, 43300 Seri Kembangan, Selangor LOC: SELANGOR 3. I Mobile Communication ADD: Lot L3-035A,Sutera Mall,Taman Sutera Utama, 81300 Skudai Johor TEL: 607-5569922 LOC: JOHOR 4. Third Generation Mobile Care ADD: 33-CM-04-CL01, Prangin Mall Komtar, Jln Dr.Lim Chwee Leong, 10100 Penang TEL: 604-2622 363 LOC: PENANG 5. Third Generation Mobile Care ADD: Carrefour Shopping Mall, F2 C22, Ground Floor, 2929, Jalan kelisa Emas 1, Taman Kelisa Emas, 13700 Seberang Jaya, Prai, Penang TEL: 6017-405 3232 LOC: PENANG 6. Northern Point Cellular & Accessories ADD: 170-03-15, Gurney Plaza, Persiaran Gurney, 10250 Penang TEL: 6017-405 3232 LOC: PENANG 7. Perfect Mobile Sdn Bhd ADD: Lot 9, Jalan Tunku Abdul Rahman, 93000 Kuching, Sarawak LOC: SARAWAK 8. Ikon Teletronic ADD: Mahkota Parade, Melaka LOC: MELAKA 1. HTC Partner Care Centre, Selangor ADD: 2nd Floor, Wisma Goodyear, Blcok B, Kelana Center Poin, 47301 Kelana Jaya, Petaling Jaya, Selangor DE TEL: 1300-22-3322 FAX: 603-74916696 EMAIL: htccare@sis.com.my OPS: 9:00am to 6:00pm (Mon - Fri) 2. HTC Care Authorised, Kuala Lumpur ADD: Lot G0207F, Ground Floor, Podium Block, Plaza Berjaya, No 12, Jalan Imbi, 55100 Kuala Lumpur TEL: 603-21457357 FAX: 603-21454867 EMAIL: htccare@sis.com.my OPS: 10:00am to 7:00pm (Mon - Fri) 10:00am to 2:00pm (Saturday) 3. HTC Care Authorised, Penang ADD: 441-G-5 Pulau Tikus Plaza, Jalan Burma, 10350 Penang TEL: 604-2266398 FAX: 604-2291768 EMAIL: htccare@sis.com.my OPS: 8:30am to 5:30pm (Mon - Fri) 8:30am to 1:00pm (Saturday) After that I ask her why ask me to go SIS service center since I bought a Brightstar warranty device. and she replied: We are officially being appointed to sell HTC device to open market recently – all along we are only handle operator business with HTC (as preferred partner between a Operator and HTC) After so many months / years of hard work we were being appointed to distribute HTC devices to Open Market (in another word – to dealer rather than Operator only) this market has been protected and exclusively for SIS in the past years Until a month / 1 ½ month ago we are being appointed officially and we are in no position to handle after sales service for HTC cause they are still prefer to deal with SIS due to several reason which not a layman could understand or aware. Never the less even Brightstar directing all the service traffic to SIS service center And Brightstar offer 2 year warranty, 1 year by HTC, the extra 1 year is financial by Brightstar. I hope these info will help you all also. I'm still waiting for my phone... |
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Nov 3 2011, 10:16 PM
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#13
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Can't edi, Sent back to the shop edi for 3 days edi.
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Nov 4 2011, 01:10 PM
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#14
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Yeah, send back to the shop I bought the phone.
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Nov 16 2011, 10:19 PM
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#15
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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Mine 1 is RM899.
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Nov 18 2011, 06:03 PM
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#16
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544 posts Joined: Jul 2007 From: A Place call Die no one knows..
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QUOTE(monsh @ Nov 17 2011, 12:20 AM) @johnMax which device for 899 ? |
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