Well Fuad, you've got a point. If you refer to the Threa here there is a guy or an engineer working with Astro here on this thread. LongJustin or sumthing. He said previously that Astro is working with the content provider to provide a vast improvement to the Metadata for each content. Hopefully this is done sooner rather than later.

On the PVR failures...Well I'm with you on this. It should not have happened in teh first place!

seriously u guys never encounter laggy/non fluid movement watching all the hd channel? Anyone can help out??

If the PVR really has bug error, we as consumers must demand for the refund. Astro should not charge their customer if they already know the PVR has flaw, right??

Hmm...you need to explain more on this.

Why don't you request the RM 10 for Aug prorated for 20 days from Astro then? It about RM7...that would save you a decent meal at a Mamak restaurant...

yes sometime, lasted for 1 second, could be cloud interfere with the satellite signal, the less of the time HD channels are rock solid, programs flow are smooth as silk

you can check your byond box satellite signal for measat 3A, these transponders are responsible for transmitting HD channels and they should have signal quality more than 200

Signal strength should not affect whether it's laggy or not. But then again I still can't understand what Laggy or non fluid looks like here. Laggy as in playing online games is something I know but never heard of in Astro B.yond.

sorry I should said to check for signal quality, if below par then will be problem, such as below 100, the forward error correction will not operate properly

the picture like stuck, jumpy like robot movement

saw the ad for the Raya HD channels, the malay movie quality is in HD not upscaled

I'm satisfied with that.
Also, got new skin. It said "Raya di Astro".

This post has been edited by Qash-M: Sep 8 2010, 01:25 AM

Guys I had max and had so many problems with it and brought it up with them, they gave all sorts of excuses never at any point they said it had a bug or it was thier problem and one fine day they quietly withdrew the Max. It is very difficult to put them on stand,The same wld be ffor Beyond PVR we hv to be serious abt it, get together and noww since we have the CFM portal go to the Consumer Forum put your complaint and move it. As far they are concerned I wld say from CS to the engineers all talk complete c... and thier reasoning is Final pls dont blame then blame our Courts! If a consumer can bring them to court for charging when service NOT available and if the court decides in the consumers favour that wld be the day to claim Justice prevails, and sad to say it wld NEVER happen !Now they are Tutors for the nation UPSR, PMR next SPM , they are TOOOOOOOOOOOOOOOOOOOOO powerfull !

This post has been edited by smileguy: Sep 8 2010, 06:45 AM

I seriously don't understand what you're saying

it getting hot in here...

Yes this is the no 1 issue for all of us.

My personal experience, the first time they installed my PVR, I didn't know that 140++ signal strength is not optimal. The minimum should at least be 160+. Si I have to endure 2 weeks of lost recordings, unable to continue after pausing and etc. After the installer came over, installed signal booster or sumthing, then only I can have a satisfactory experience.

Which part u dont understand ? I was highlighting Astro Max for ur info which had so many problems including recordings missing. and expressed my disatisfaction on the issue of monopoly and consumer rights.

This post has been edited by smileguy: Sep 8 2010, 08:56 AM

Now I understand

I had too. It had problems...true enough, no need to debate about it. IT's within your rights to complain and b**** about it.

But I seldom use the recording function then so I'm not THAT attached to it. But the PVR, now that I'm a busy man so to speak. I really value the recording feature.

Thank God that my PVR are still so far so good
Hopefully it will stay "forever" like that....

so, wut should do next...call cs then cal....haha...try call cs la then hear wut they say regarding this..

you expect CS to know technical matters?

If you really want things done perhaps we should gather a proper bug report with screen captures if possible detailing what we tried to do before the bug happened. No more of this infantile "asstro" whingeing and childish name calling. Then we send the report to TallJustin and he may be able to deal with it in a structured manner.

Now it's like shooting with a scatter gun - make holes anywhere but not hitting the target... add the name calling, it's no surprise Astro ignores us.

Anyone who works in tech support or any service position will agree with me. yelling at support only serves to demotivate them.


This post has been edited by SiriuslyCold: Sep 8 2010, 11:07 AM

not expecting cs know everything but they should gather customer reports and technical people should do something....rite?