That's true. Have doubts about their expansion plan especially the ability to launch the 42mbps DC HSPA+ network widely with enough bandwidth to keep customers happy.

Other companies such as DiGi and Maxis are just observing them as guinea pig because if it manages to take off well, both of them are in a better financial position to bring it wide scale. That is if uMobile manages to pull it off well..if it fails, DiGi and Maxis will think twice.They are observing uMobile closely at this moment on their progress...

Talk about customer service, they have some of the rudest around. Have the nerve to tell their customers that they can't inform their 2nd level to call back their customer because they cannot spoil them. What? Wait till this is escalated to MCMC.

That's true. Have doubts about their expansion plan especially the ability to launch the 42mbps DC HSPA+ network widely with enough bandwidth to keep customers happy.

Other companies such as DiGi and Maxis are just observing them as guinea pig because if it manages to take off well, both of them are in a better financial position to bring it wide scale. That is if uMobile manages to pull it off well..if it fails, DiGi and Maxis will think twice.They are observing uMobile closely at this moment on their progress...

Talk about customer service, they have some of the rudest around. Have the nerve to tell their customers that they can't inform their 2nd level to call back their customer because they cannot spoil them. What? Wait till this is escalated to MCMC.

Call back means spoiling customer? I do not think so. 

However, in some circumstances they really should not spoil the customer especially the extreme extreme downloader.

Well when the level2 called me he said to tell CS to forward my call to his name when I want to report to him directly in future.

Guess you need to ask them on how to contact them. Unless the one at the CS is a bitch then different story.

They want to avoid customers to have direct contact with their technical or Level 2 team.Make it hard for us to know what's happening.
Hiding things from us.

Playing merry go round bush with us lor.

Only this could happen in Malaysian companies. In developed countries, if you can't comply within promised times, you're going straight to the authorities for explanation.

My case was because the 2nd level was already assigned to follow up with my issues. This consultant knew nuts about what was going on and still want to act smart by creating another case reference number for me telling me my previous case was already resolved and closed.

Next time if a uMobile consultant who sounds like a midget takes up your call, you know what to do.

They want to avoid customers to have direct contact with their technical or Level 2 team.Make it hard for us to know what's happening.
Hiding things from us.

Playing merry go round bush with us lor.

Only this could happen in Malaysian companies. In developed countries, if you can't comply within promised times, you're going straight to the authorities for explanation.

My case was because the 2nd level was already assigned to follow up with my issues. This consultant knew nuts about what was going on and still want to act smart by creating another case reference number for me telling me my previous case was already resolved and closed.

Next time if a uMobile consultant who sounds like a midget takes up your call, you know what to do.

if i were you, i would forward the experience to MCMC, and you would get a pleasant surprise

google for MCMC's email, easy rite

i done tat to Sialcom and my complaint was resolved within 14 days

My case was the work permit for their previous base station at my place was revoked and they had to take it down causing almost no coverage at my area.

They kept promising me that they'll resolve it many times with definite dates but all were false promises.

This alone tells much about their expansion plans.

Speaking atof which from what I know the plan was:

Penang -> Johor -> Ipoh

I don't know why.

This is not upgrade plan but the restoration of service which was taken down causing almost no coverage in my area.

But to have their base station taken down by having their license revoked tells a lot on how well they can pull of their expansion plans.

They won't have the same ability as the larger companies such as DiGi or Maxis.

My case was the work permit for their previous base station at my place was revoked and they had to take it down causing almost no coverage at my area.

They kept promising me that they'll resolve it many times with definite dates but all were false promises.

This alone tells much about their expansion plans.

come 2011, Umobile users will be able to go online on Umobile's 2G, meaning roaming on Celcom Edge/GPRS...

He was trying to tell us that they won't entertain customers by allowing their 2nd level to call back by request to update their customers of their difficulties. If the customer wants to know they would only be allowed to go back to the official customer care line 018-3881318 to know their status?

What kind of attitude is that?

Your customer is already pissed for months and you tell them in their face like that?

For your information the consultant who attended to my call sounded like a midget<name withheld>. Useless staffs like him would only bring down productivity to the company.

strange. already dumped umobile and changed to yes4g. yet complaining about umobile?

trolling?