hello people,
i think all of u know that dell's warrant is next business day on-site right?
the tech support opened a case for my laptop due to battery problem on last friday
the tech support said that the engineer will come in to my place on today (wed) on last friday with full confidence, and
she did told me that monday and tuesday is public holiday but then just now the person from region HQ told me they will come in by tomorrow
he told me it's due to the 2 days state's holiday (sabah, 30 and 31 may) and they just received the case on this morning
i called the tech support just now and they told me it's SOP due to state's holiday in Sabah
then i ask them why they dont inform me at the first point
they said they received the statement on last minute and
they didnt know it is state's public holidaythen how come the one who helped me opened the case know it's public holiday and telling me that the person will come in on wednesday?
i did called to tech support on monday around 4.30pm (peninsular malaysia doesnt have holiday) to reconfirm the case and they didnt inform me abt this
i assume that the statement of declaring holiday in Sabah is come in on tuesday, even it's like that, they should give me a call to inform me that the appointment will be postponed to thursday mah
ended up wasted my time to wait for the engineer to come in
This post has been edited by ivan92: Jun 1 2011, 12:18 PM