Thanks for everyone concern. We really do our best to serve everyone equally but sometime things out of control. I already forgot how this have been happen but we really try our best to solve it. If that really our side problem, we really apologize for the mistake if came from our side. If not mistaken we have provide huge discount for repairing your refurbish iphone.

We have improve a lot since last 2 years and we didn't just doing business, we provide services. Our business growing fastest not because we doing bad thing on customers iphone or try to be dishonest, but we treat every customers as sincere as possible. Sometime the process take time, water damage, dead iphone or even iphone can't charge we make it BACK ALIVE after months of works and our money spend on the repair process. Until today, we do our job very well from changing a touch screen or any iphone parts within a day to be in 30 mins.

We have many and many impressive and lovely customers supporting us, they believe in us that will do our best to help them, we use our heart to treat our customers, we never try to change customers boards or try to cons it, even though lowyat plaza, sg wang, digital mall, the mall,etc. continue doing cons work until today and a lot of customers turn on us after so many tragedies happen on them.

If we really didn't do the great job previously, please bear we are improving very fast and do it better now and future. If TS don't mind please received our apologize and pm us how is your iphone condition are now, we can do FREE OF CHARGE changing your iphone 3G battery if it weak now or can get special discount for other items from us. We sincere awaiting for your respond and let us now how we can help you. Thank you.

p.s we have stop help anyone to claim their iphone services since singtel never give a really working refurbish set, if they give a new set I think this kind of services won't needed. We don't waste our time on singtel or any providers, we improving our skills and techniques by solve the real problems for customers.

what is the point of doing that after u disappointed ur customer and cheated them ? its impossible that u dun have any record for phone u received and sent for repair.. any SMALL business will keep a record for any transaction.. just my opinion.

its like buying a car, mechanic cheated and secretly change the car engine, and then found out by owner, mech offer free service.. lolz.. no point.

I'll be really simple and clear. If TS disagrees, let him prove it.

AppleSpecialist is a self-taught expert, and we have many many entrepreneurs like this. I have good friends and colleagues like this too.
My friends however, do not claim to be Apple's partners / agents. They don't use the logo / branding to advertise their service.
So their clients are always aware that they are dealing with a third party.

My suggestion to AppleSpecialist is similar to dvlzplayground.
1. Take this as a learning experience, make sure you explain everything to your customers and only then they agree to your service.
2. Keep detailed and extensive records, 2 copies minimum of everything Soft-copy (electronic) version is the minimum, better to have signed copies of service forms.
3. Find someone else to do your PR / marketing, cos you are taking a risk when using Apple's branding.

That's the point I'm leaving this thread here - as a reminder/guild-lines to members.

Regarding the IMEI number, I assume Singtel will update the IMEI number when they sell iPhones as well as when they replace a refurbished phone.

That's what they (AppleSpecialist) claimed at the beginning, they said that I don't need to provide them my original receipt since each phone are registered with Singtel.
But when I have problems with my refurbished phone they said Singtel apparently didn't update their IMEI so I can't replace my faulty refurbished phone (which is quite suspicious).

Nevertheless, I'll update this thread from time to time as a guide to seek service from unauthorized shops.

@dviz, the receipt is from singtel and not printed by us, that's why we never keep one since that HELP customers who living in Malaysia and get a runner to hand carry bring it to singapore and claimed from singtel.

When have issue a receipt that we charge for the service, and we giving back the singtel receipt to our customer.

TS said we are not responsible, I think is not our services problem,

@ The Apple Logo we have put a words "repair" and we never affiliate with apple company, since we mostly doing repair and we really doing well at the moment.

They are many shops putting this logos but delivery worst that us, changing the boards or changing all the parts and till today we still do it transparently and in future will be so.

If you guys wanna know the so called certified apple technician can repair the iphone or ipod ask them to open on the spot, we bet 9 out of 10 won't do it for you.

Even mudah.my director come to us to replace his iphone touch screen and we done it less than 1 hour. They are so many so called professional but can they deliver what we delivery to each of our customers?

We really do our best to improve our services and this kind of problem will not happen again. Thanks for TS to point this out, we are responsible for what we did so far. Even your receipt is lost we do the service for free. If you don't like us we are sorry for let you feel that, but if you said we are irresponsible, should be others word for it. Thank you again to point us what you feel, we will improve this and working hard to make sure everyone have pleasure with our services. Thank you.

You cannot use McDonald trademarks and put noodles under it and claim it as legal since it will lead people to think it's McDonald Noodles, understand what I mean?

And please don't criticize apple certified technician service because their repairs will not void the hardware warranty but yours will. If not I guess 9 out of 10 of them must've wasted their training since you're service are far more superior than any of them.

And I do hope you stop emphasizing how many customers, big shots you served with your service. That's not the point here of showing you your "proud" service. If you were that good I'm sure there's already people who might showed some gratitude of your services here.

A business is a business, you can't tell an unsatisfied customer that you SHOULD BE satisfied because we served over 2000 satisfied customers.

You cannot use McDonald trademarks and put noodles under it and claim it as legal since it will lead people to think it's McDonald Noodles, understand what I mean?

And please don't criticize apple certified technician service because their repairs will not void the hardware warranty but yours will. If not I guess 9 out of 10 of them must've wasted their training since you're service are far more superior than any of them.

And I do hope you stop emphasizing how many customers, big shots you served with your service. That's not the point here of showing you your "proud" service. If you were that good I'm sure there's already people who might showed some gratitude of your services here.

A business is a business, you can't tell an unsatisfied customer that you SHOULD BE satisfied because we served over 2000 satisfied customers.

I'll be keeping my comments to myself from now.

however if I hear another travesty like "FYI you cannot trademark Apple", I'll won't hesitate to contact the law firm which is representing apple here (yes I know precisely which one
as I have interned in a law firm before)

I'll be keeping my comments to myself from now.

however if I hear another travesty like "FYI you cannot trademark Apple", I'll won't hesitate to contact the law firm which is representing apple here (yes I know precisely which one
as I have interned in a law firm before)

THIS SHOP SHOULD BE CLOSED DOWN FOR

1. COPYRIGHT infringement
2. Fraud.
3. Misrepresentation.

3 counts and you're out Buddy. Why on earth are people still going to this place?? If we are in the US, they will already be booked in court.