i dont think thats an advice, its more of a repackaged version of your story mate, read between the lines. X=imalaysian/physical shop. It doesnt matter who you get, if they want to con you they would still do it evene if tehy had physical shop.

And your point is?

Like I said I'm leaving this thread for reference but not denying whether I got conned or not, so if you're still wanna go ahead with your "ahaha he got conned" attitude then go ahead.

I already admitted my mistake and who cares I got conned or not? I just wanna warn other members about that shop

This post has been edited by Moonflown: Jun 17 2010, 06:34 PM

Have been following this thread and even posted once. The only mileage this thread gets if it perseveres is creating awareness among forummers here, nothing else. For your recourse, which may now be too late, you should have referred to the Consumer Tribunal immediately after it happened. It is there for that exact purpose.

The ramification of course is that those who read this will not patronize his shop and hopefully they pass it on verbally and don't underestimate the power of word of mouth.

well like what PeeEl has pointed out, its best you head to the consumers tribunal and plead your case, exercise your right, although this thread serves as reminder, but you'd still need some justice on your part right? assuming you are interested that is.

how old are you ? 3 years old ? Just trust what ppl say ? Never check out properly ?

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Added on June 17, 2010, 7:02 pmyou could only do this if you have proof, etc .. receipt ? which I think TS do not have.

This post has been edited by Mackiddo: Jun 17 2010, 07:02 PM

moonflown, i aint judging u, just that i dun understand

did u buy the iphone from them in the 1st place?

yeap, that is true also. damn hard to get those in the first place if it's already been established shady shop

I bought from Singapore not from them. I only ask them to help me claim warranty since I'm not free to travel all the way down.

@Mackiddo

Ok 3 years old little kid, I did some research on forum and found some threads about them (with lots of customers) which yet have not contain/identified any negative review. And their shop is quite close to my home so I'll just visit them and give it a try.

FYI they gave me receipt for warranty claims and I returned them after I got my claimed phone. They say receipt with the person who helped him to claim warranty (might be his brother) so I can choose to use my phone first and they'll return my receipt next day.

Nevertheless, I think they lost the receipt and denied it when they could not find it to return me. And once again, you can keep all the bs with you and stop criticizing customers' carelessness when the main problem is pointed at the shop's irresponsibility/service. I'm gonna stop here to prevent anymore unnecessary flaming.

This post has been edited by Moonflown: Jun 17 2010, 08:35 PM

you are the one who is b1tching about this all along which is clearly due to your negligence. the shop will continue to operate because of ppl like you, kan cheong king and didn't bother to go thru the proper channel/method for repairing the phone.

This post has been edited by Mackiddo: Jun 17 2010, 09:34 PM

Mackiddo, he's doing us a favour here. not everyone know that they shouldn't trust small shops like that. as i said before, there was a news article promoting this place, saying that their service is very good and much cheaper compared to servicing from apple. with the typical malaysian mentality... buy expensive stuff but skimp on services... im not surprised if people are interested in imalaysia's services.

u know what kind of people im talking about. buy 8k macbook pro but too stingy to buy ACPP. built monster PC but use pirated windows. buy iphone 2k+ but dont even one to spend 99c on a good app and crack it instead.

im not saying TS is stupid to trust the shop or anything. as how i understand it, the shop claimed to be sort of a middleman to handle is warranty from apple singapore. yes, we still shouldn't trust such claims, but sometimes our judgement is just off. TS is kind enough to warn others here. what did you do today?

Thanks for everyone concern. We really do our best to serve everyone equally but sometime things out of control. I already forgot how this have been happen but we really try our best to solve it. If that really our side problem, we really apologize for the mistake if came from our side. If not mistaken we have provide huge discount for repairing your refurbish iphone.

We have improve a lot since last 2 years and we didn't just doing business, we provide services. Our business growing fastest not because we doing bad thing on customers iphone or try to be dishonest, but we treat every customers as sincere as possible. Sometime the process take time, water damage, dead iphone or even iphone can't charge we make it BACK ALIVE after months of works and our money spend on the repair process. Until today, we do our job very well from changing a touch screen or any iphone parts within a day to be in 30 mins.

We have many and many impressive and lovely customers supporting us, they believe in us that will do our best to help them, we use our heart to treat our customers, we never try to change customers boards or try to cons it, even though lowyat plaza, sg wang, digital mall, the mall,etc. continue doing cons work until today and a lot of customers turn on us after so many tragedies happen on them.

If we really didn't do the great job previously, please bear we are improving very fast and do it better now and future. If TS don't mind please received our apologize and pm us how is your iphone condition are now, we can do FREE OF CHARGE changing your iphone 3G battery if it weak now or can get special discount for other items from us. We sincere awaiting for your respond and let us now how we can help you. Thank you.

p.s we have stop help anyone to claim their iphone services since singtel never give a really working refurbish set, if they give a new set I think this kind of services won't needed. We don't waste our time on singtel or any providers, we improving our skills and techniques by solve the real problems for customers.

This post has been edited by AppleSpecialist: Jun 18 2010, 05:00 AM

I, for one don't believe you coz you are lying thru your teeth. Singtel have always honour their customer warranty. They always exchange a faulty set with a refurbished set on the spot. I myself is using Singtel set and all my colleague have their set changed 1 to 1 with refurbished set on the spot without any problem.

You are not an Apple authorized agent , called yourself a 'specialist' , and those who send their set in is doing so at their own risk.

This post has been edited by Mackiddo: Jun 18 2010, 09:52 AM

wow, i couldn't have phrased this sentence any better to be honest.

you deserve my admiration and a pat at the back.

because by claiming so (and subsequently telling your customers), you segregate the blame to Singtel's alleged incompetency to honour the iPhone warranty and at the same time, induce potential businesses into your own shop (since you actually provide servicing and maintenance for iPhones)

either way, it is a win win situation for you; if the customer insists on sending to Singtel, you get to pocket MYR150. but if the customer concurs with your suggestion, he/she will pay you for the services.

what a genius idea!

This is so risky. If AppleSpecialist replace the SingTel Iphone with their own refurbished phone, the TS might lose the warranty. In Fact, the refurbished set is another set with different serial number, if TS go back to SingTel with the refurbished set, SingTel would deny the warranty as it is not the same set.

While AppleSpecialist can bring TS's IPhone to SingTel and replace a new one, and sell it as a new Iphone...What a brilliant idea !

This post has been edited by Crazyboyrs: Jun 18 2010, 10:03 AM

nope.

the apple system isn't that feeble.

they basically overwrite your previous unit and your warranty still stands at your date of purchase/activation.

besides even IF that happens, you always have receipt/proof of purchase/contract agreement to validate your claims.

so it is definitely not a problem.

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Added on June 18, 2010, 10:06 amthis might be a little OT but over in australia.

iPhones obtained from the cellular carriers are actually locked to the network that you got it from.

but if you obtain a replacement set (and the previous one was unlocked by the network), apple will transfer the 'unlocking' status to the replacement set.

of course, misshapes do happen and sometimes you might have to request the network to unlock it again.

This post has been edited by nokia2003: Jun 18 2010, 10:06 AM

Your scenario is assuming AppleSpecialist did send the IPhone to Singtel, what if AppleSpecialist did not send it and simply replace TS with any refurbished Iphone.

By doing this, AppleSpecialist as the new owner will able to replace a new IPhone if they approach SingTel , right?

ha ha. yes, very feasible of course.

it all depends on the person actually.

period.

We did send it and we have giving the receipt too and compare the imei. But we really can't do anything if without the receipt. We had did our part, just the things didn't went well..

We have to move on, even this scenario how it end up, we do our best to help here.

FYI, we did our part well. Send to Singtel and claims it back. After checking and everything, he satisfy what we have done. After a day the phone have problem, and the receipt is not with us anymore but owner insist we take it. We have search all over and until today we never see it in our office.

But customer always right, if TS really few not happy with it please accept our apologize and we offer FREE OF CHARGE replacement your iphone 3G battery or grab great discount on our side for others items. We do our best to help here just let us know what we can do for you.

I don't understand, if my Apple product *touchwood has any problem, I would bring back to authorised service centre. Why bring to these pariah places who portray a rotten apple logo in the first place?

@M6, *touchwood if your iphone crack screen or lcd crack, apple will take at least 3 weeks to get it done. We take 30 mins to get it done.