Why you need to postage? They will send their technician to fix it...

I think my unit is refurbished, so i doubt they will send technicians.

And im from Sarawak LOLZ.

What about checking its warranty on dell website? none?

There is warranty, but Im yet to resort to such method. Gonna try to update to latest bios this week to see if the screen continues to flicker.

My friend in Miri, Sarawak got service on-site leh.. Dell sent the technician over.. A local one they appointed i guess could be highpoint services.

What item do you usually get when purchased m15x?

If i call the dell to come, what usually would they need? (as in what info they will ask)
How long does it usually takes for dell staff to arrive upon contacting them?

which part of sarawak u are in?...sibu?..

I wonder if I can call up Dell and ask for a customised nameplate for my beast...

as long as you have warranty they will come fix your prob...dell dun have service centre in msia ...dell do stuff on the spot...which is good ...rather then send back to service centre and ask to wait for dunno how long...

i wan dat too arghhhh....if no ppl complain i guess msia dell will act like dunno ...

normally they will ask for the Express Service Code numbers & Service Tag number & owner name...hehehe
for me i call today, tomorrow arrive already, which in KL/Selangor. Others places not sure.

totally 200% AGREE
they was like huh..hinge problem is under warranty
i was like c'mon just google for Alienware M11x hinge problem
u can see them all over the web page..
i call them out today again..they still did not believe that the hinge problem was to be handle under warranty
so i forward the the notebookreview.com link via e-mail to them
hope this will clear away the dark cloud ..

Well, some problem do need to inform them for them to know what the problem is...and my friend AW M11x also suffers the hinge problem and already contacted Dell a few times regarding this ...Yet no answer yet from Dell because they said got no such problem with the unit and it was caused by the user...so my friend did sent a link to them where various problem of hinge in the Net is revealed...

Also want this problem to be clarified and so my friend will stop bugging me ...

guys....u know how and where to repair the keyboard light,grill light and the alienhead light??

I wonder howmuch will the i-core series score in 3dmark06...

hmmm...if we current users could upgrade and upgrading from C2D to i7 doesnt cost more than 1k then ill consider..

Is it u upgrade your command center to newer or older version then it doesn't light up or it won't change setting ? Did you upgrade your bios ? I had this problem on my M15x luckily after deleting the device in device manager then reinstall mine came back up. I tot I had to replace the alien fx board edi.

you need to change the mobo, which will cost around 70% of the laptop price + upgrade prices for the processor. The Dell person who handled my case advised against it since you'll be better off buying a new one.

I am however was offered discounts if i want to do that, since my M11X had been problematic. They say they can takeaway my current M11X and sell me a new M11X with the new proc for a nice price. I'm gonna wait for the support person to get back to me on that matter.

Better insist on at least 80-90% discount since ur like trading in ur old laptop. Some even get 100% refund from their original price and use the amount to purchase a new laptop. Don't let those support talk u into paying more than what ur suppose to. If ur laptop is less than 1 month then u must insist on 100% refund. If more than 6 months then it will depend on their rate of tear and wear percentage. Anyway no matter how, u still got the right to insist on a full refund as the laptop is giving u problems and not coz u wanna change to a different laptop. Make your point clear and they will try to sort you out. Again don't let those so called "smart" help support people talk u into paying more than what ur suppose to.

mouse pad, AW cap, instruction manual, warranty statement booklet, AW carton box, AW sticker, laptop with blinking lights, and a Razer Orochi~

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Added on June 8, 2010, 10:09 pmif I say my kb cacat and the touchpad got punch hole edi plus a fried mobo u think they'll gimme a new unit with a max-ed out spec??

This post has been edited by Lil Kiasu: Jun 8 2010, 10:09 PM