ya, me too i'd heard lots of positive comments for VR. From my experience, i bought mine from KLCC machines, so far so good, their service's nice. been there for few prob and they helped me. just make sure u talk politely and they'll respond politely.

how bout mac city in one utama? beside haagen dazs..

I brought my mb @ lowyat ground floor there...forget what name d...==
their service is also ok ok la...got a bit cool only...xD

There was this one guy at Machines MidValley, un-customer friendly. Was asking about the MacBook, currently out of stock due to possibility of new releases and all he could do was give one-line answers. I had a good experience there buying from a part time worker 2 years ago, but this was just too much. Wake up, it's not your shop!

copy this url, and let SG HQ know =)

actually if we get bad experience,from premium reseller we can complaint.las time i got apple training at their HQ at bkit damansara.their trainer press bout good service cos we are represent apple.its not easy to got deal to be premium reseller since its a premium item

Any idea how to complain?
Ordered a iMac 27", still waiting after 3 months.
Email, call - no layan. Like don't want to do business.
I will not buy from Machines anymore.
Esp now that they changed the membership terms.

Place a stop-order on your credit card? Hopefully you haven't paid for it already.

Next time it might be better to order direct from Apple, or from stores with stock.

Boycott Machines?

That's why i never ever have a slight interest of buying from authorized dealers like those mentioned. I don't deny that some provide really good service, but it's like a 50-50 chance simply because that our personal shopping experiences depend too heavily on the hands of sale representatives that served us.

No offense, but i can't help to notice most of sale representatives can be very judgmental on a customer's pocket. It's wayyyy too different from the service i got from flagship Apple Store in 5th Avenue, speaking from a POV of a foreigner that speaks broken English in the middle of huge crowd, in the midst the launch of new iMac

Yup, the ones in MV & Gardens are a bit more politer. But my main problem is their main service center which is located in the office blocks within MV City. Even if i buy from them, whenever it needs servicing, will it end up in the same place and people.

I agree. One of my boss last time always send his iMacs to VR Tech, fast service with very little hassle!

The shop's customer service IS good. But they will end up sending my MBP for servicing to the same place and to the same big-head-small-batang guy

I rather smash my car into the shop to be honest

1. My Logic Board is a gone case. So i rather get a new MBP than servicing this one (Logic Board+Battery+Optical Drive= more than half the priceof a new 15" MBP)

Oh, i WILL! I was planning to do that all this while. But since i know they might delete the comment, i think it's better the warm up LY forum 1st


Never fret, you are not alone

---

Added on April 17, 2010, 3:52 amEven if i buy from the KLCC branch, they will still send it to their main service center in Mid Valley mah. There is no way im paying that SOB's salary !


Yup, they're rather good with their customers. But im thinking of getting mine from Epicenter in Pavillion

You know lah, Malaysians being Malaysians, once you've pass the test, you wont bother to keep up your good work mah

Boycott! Jangan tak boycott!


True, thats why whenever i go to KLCC or Pavillion after work or for lunch, i'll always bring along my blazer . If you wear them, you'll be treated like a millionaire, which is quite shallow of them But still, i've already bought a 7000+ laptop, dont you think i at least deserved a fair treatment from them?


This post has been edited by omega-lynx: Apr 17 2010, 03:52 AM

hahaha.. dont be tat emo laa. if people langsi to u then its a licence to be langsi back maa. chears.....

Not to flame them or anything, but they took 2 months to replace my pair of Sennheiser's.

I believe third party products do take that long due to the fact some official distributors or service providers for these fine products are located in Singapore or other countries...

btw TS, is your MBP covered by ACPP still? the logic board replacement is kinda scary

I don't know about you, but the tech support guy I spoke to from the Gardens was rude. So it all depends on who you talk to.

The company has terrible management and professionalism -- they probably don't care about training their staff.

just put the blame on the government. Msia per capital income* is so low ($13,551) compared to Sg ($49,433). Almost 4X lower. A Bangla in Sg earn almost as much as a bank officer in Msia . A lot of ppl still can't afford a Mac in Msia. In Sg ? even my kid carry a Macbook white and she's only in Primary 4 ..so it's nothing to brag about owning a Mac here.

* based on International Monetary Fund (2009)

This post has been edited by Mackiddo: Apr 17 2010, 12:24 PM

what bla bla gardens good this good all machinese are the same, i am sick and tired of them jsut boycott them, like u all say way too judgmental. just go somewhere else.

The problem is they hire a bunch of stuck up college snobs who think they're all cool and hip to be the front liners.. Most of the time they don't even know their stuff..Just babbling and rattling away nonsense...
I really cannot stand Machines. My friends and I tend to avoid it. That's the very reason I ordered straight from the online store. How about you send an email straight to sjobs@apple.com haha or perhaps APPLE SOUTH ASIA in singapore

One of you should try writing to the Star or a major news publication. That should get them to get their act together. They had bad service like 3 years ago. They still have bad service? Its like noone in management really cares!

I think they're more concerned about their bank account.