send the at help@tm.net.my

include your name, your home phone number and login name. that's all i do when email them..

ok ... email sent to help@tm.net.my ...

Great one, at least we got a staff here who can update the first post...
Where the hell is TS going? lol..

Btw, anyone here waited less than 30days cooling period and got the streamyx done?
Care to share? Greatly appreciated as well.

taipan tm point the best..........but sometime wait so damn long

How did you know it's the best? I bet you haven't been to other TMPoint. You can't just draw a conclusion like that.

i sent an email too. hahaha

haha maybe...just my point of view

Anyway, I just think all of them are the same... Staffs walking like zombies.. chit chatting here and there, slow really slow and not focused.

guys , pls cc a copy of ur email to hotline@mmail.com.my ... pls include ur contact no. so that malay mail can contact u for further info .

pls stated down ur dateline for every process , and if possible , the staff that promised u to do this and that , but never get it done

if 10 ppl send this email , and malay mail will keep on calling tm corporate comm. dept to ask for explanation.

Pls be corporate so that we can pressure tm

haha... zombies... many ppls tell me that too...

Sorry not going to do. The reason why is that I <3 being slow. Yes it took them some time , all you have to do is sit back , talk and let htem get the job. If you keep on screwing them 100% , most likely your line will be messed up at times.
But if you praise after screwing them up politely , they dont mind. This is what I recommend. Generally I praise their staff , you can't blame them. Sometimes their systems are too slow , downtime and best of all they have 10001 systems which needs to be updated

I dont recommend people to mess with TM , unless its your last resort. Generally e-mail and wait, if that fails , then bring MCMC in to help you out. Please remain polite and please be formal as possible. WRITING a letter like 'ZOMG , I AM FED UP WITH YOUR SERVICES' may make things even worse. Instead write ' I'm deeply sadden by services provided by TM'. Be polite always , and make sure you have the upper hand. Despite sending e-mails and calling them , then you can start bringing in MCMC and others.This is my tip and yes it has worked !

Anyway , first page has been updated with even more information. I'll add more as time comes

so, now i got streamyx combo Rm110/month, i want upgrade to this Uni cool pack, but i want maintain my homeline number can?

Thank you for your information.

---

Added on May 20, 2010, 12:05 amAgree with you but sometime our language issue do not allow us to do so ... like i am so weak in english ... not really can write too formal letter ...
Anyway thank you for your advice if posibble please provide us some example so that we can learn from it.
What is MCMC ?

This post has been edited by Xiong87: May 20 2010, 12:05 AM

after i upgraded to cool unipack 1mbps, can i upgrade again to 2mpbs (cool unipack)?

i'm not sure on ur question but better upgrade to 4mbps(if can) with just rm5 difference with 2mbps.

coz previously i scared my area din hav..
coz i heard tat if the speed u apply is not applicable.. then the application will be reject...

2mbps and with 4mbps is almsot d same. if ur place cant suppor 4mbps den 2 mbps also cant. juz go tmpoint and ask and see

I got my streamyx terminated on the 4th of may - the day i submitted the termination and application form itself.

the jumpering was done on 16th and activation of streamyx was done on the 18th.

from my experience, i had to travel few times to tm point to check on my application. took them a week after my termination to submit the application to hq branch, for reasons i donno what. calls were made to 100 every other day to push bout my application. it you ask me, i'd say it depends on your luck, some tm point staff will help you where as some will just give you the "30 days yapping" regardless of whatever questions you throw at them. above all, like what prasys said, be nice and polite when you're asking bout your streamyx. can't blame the staff when the system itself is flawed

This post has been edited by hansjkv: May 20 2010, 02:29 AM

you all so good
i get ffk by technician say come my house install new line

This is their attitude ... they never care for customer ...