i also did call Astro last nite and they promise to call me back 4 hours later.

no calls after that - typical ...

You "purists" should consider that not all TV enable scaling in HDMI. And if you're using a DVI/HDMI monitor that can do 50Hz, no scaling at all.

Typical.

This post has been edited by RAMChYLD: Mar 12 2010, 10:48 AM

I've made a call to CS yesterday morning around 9.10am and they said that their "Technical Person" will contact me within 4 hours.

They actually call me at 10pm yesterday and after telling them that I need the "stretch" option. He said that he'll forward my complaint to the right department, but I thought that he's from technical department.

So, let's just wait and see. I'll contact them every 24 hours until this problem is rectified.

Good bro, thats the spirit. We'll bug them till they rectify. I will make another call today. Yesterday when I called, the CS said he handled a lot of calls regarding the stretch issue. He filed a report for me straightaway.

Just remember when you adjust zoom/pillarbox setting via remote control, it'll always revert to your saved setting in "TV Setting" when changing channel.

Had to dig out my component cable to be used with SD channels. Will only use HDMI on HD channels. I packed the component cable after getting Byond. Sigh..

agreed. and not only that, the picture is compressed more i.e. more "stretched" .. Better results by adjusting AR in the source i.e. byond box.

same problem here. but my plasma tv panasonic cannot stretch the pillar setting.
I hope astro make a quick fix because its affected all of its byond new customer.

I have complaint to Astro twice but still no effect yet.

Tribunal Consumer is the way solutions to fakap them bodoh nyer call support suruh pakai AV Cable

Select the Just viewing mode.

I am familiar with netken's display, that's the reason I am suggesting to let the display do the scaling.

Astro even in HD cannot be deemed as a purist's dream, the bitrates are low. More so with SD broadcasts.

I just called them up 5 mins ago and gave them a piece of my mind. How can something so stupid be incorporated into the firmware update.

Over the years I've given so many people pieces of my mind, I've got nothing left

hi anfieldude,

mine once hook up via HDMI, got only Full, Full 1080 and Panorama

This post has been edited by idoblu: Mar 12 2010, 10:49 PM

Any idea if you reset factory settings will we get back 1.0 ? and do we need to reset the satelite stuff?
anyone tried this?

my tv doesnt support stretch..


It seems like stretch gone might be something permanent

http://stinkyfruit.wordpress.com/

This post has been edited by akubeejays: Mar 13 2010, 12:30 AM

I missed that. I believe Panny is one of the displays that do not scale thru HDMI I suppose. I need to check.

i got mine to "stretch"

set my byond to pillarbox then set Panoramic on my plasma
but changing back and forth from HD to SD will need to reset again cause watching HD channels with panoramic will be too stretch out

---

Added on March 13, 2010, 8:18 ampreviously before all this happens, stretch option doesnt make everyone looks short and fat. i dont notice it much on my TV
but zoom chops off top and bottom. how can that be better than stretch?


This post has been edited by idoblu: Mar 13 2010, 08:18 AM

Below is the response i got after complaining to them via the link on the 1st page.

"We refer to your e-mail with regard to Astro B.yond.

Thank you for highlighting your concern to us. Rest assured that we have conveyed your feedback to the department in charge for their attention and consideration.

We wish to take this opportunity to clarify that Astro B.yond has recently introduced the aspect ratio switch as part of a process change to enhance customers’ viewing experience on high definition television. Today, all flat panel/high definition televisions and HD content is transmitted on 16:9 aspect ratio which offers full screen viewing. On the other hand, SD channels are still broadcasted on 4:3 aspect ratio. This means that the standard definition channels images viewed on a flat panel television/high definition television will be pillar-boxed. Some customers may stretch the 4:3 aspect ratio images to fill up the screen but this may distort the images.

To ensure that customers have the best possible viewing experience of standard definition channels on High Definition TV and Astro B.yond, all images broadcasted will be in the correct native ratio for SD channels and HD channels respectively. We regret any inconvenience caused.

Should you have any other enquiries, kindly contact our Contact Centre at 1300-82-3838 which is operational from 8.00 am to 12.00 midnight daily or email to wecare@astro.com.my.

We appreciate the opportunity to be of service to you.

Yours sincerely,

Muhammad Jan Rawi
Associate
Correspondence and Operations
Customer Contact Centre"

This post has been edited by wast8: Mar 13 2010, 08:29 AM

dammm....i hate those zoom mode.SD channel are over zoom in my Regza.playing with the TV function no helping at all.The best that i can do is to put the tv in native mode and watching SD channel in pillar box.